TASFAA Community Blog
February 2015 Webinar Sessions and Descriptions
(Revised Title) An Exploration of the 150% Direct Subsidized Loan Limit
Category: Program Administration
There is now a limitation on the period for which a borrower may receive a Direct Subsidized Loan. Join us as we take an exploration of the 150% Loan Limit. We will show you how to correctly calculate the maximum eligibility period and subsidized usage period. We will also review what happens borrowers lose their interest subsidy benefits and helpful ways you can educate them of the changes.
Specific topics covered include:
· Understanding the maximum eligibility period
· Examining loss of eligibility
· Exploring ways to educate your borrowers
Presenters: Jamie Malone (internal SME) and Michiale Schneider
Date: February 2 at 3 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=tac345ae0bebfecd1cffe22226d6b49ba
(NEW) Embracing Your New Leadership Role – Plans, Tips, and Perspectives
Category: Professional Development
Topics to be discussed:
Presenters: Keyimani Alford and Michiale Schneider
February 4 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t20345d900af438a8274fbc48981943fd
February 17 at 12:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t0580fb26c603638da528abf483ad5161
(NEW) Who’s Defaulting and Why: An In-depth Look at the Root of Loan Default
Category: Default Management
Borrowers default because they don’t pay—they don’t’ pay because their payments are unaffordable. However, unaffordability is one of the many reasons why borrowers struggle in repayment. There are others. We’ve identified who’s defaulting and why so that you can better understand which borrowers may have problems in repayment. We’ll also show you how to gather your own findings so that you can develop more targeted interventions. Getting to the root of loan default is the key that can move the needle on your rate and help the borrowers you serve.
Presenters: Roger Eldridge (internal SME) and Tasha McDaniel
February 11 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t631795eb01b673d36082e424401a605b
Identity Theft: Help Students Avoid this Epidemic
Category: Financial Wellness
Every minute approximately 19 people fall victim to identity theft. Do you know how to help your students avoid this epidemic? Identify theft is the fastest growing crime in America and young people between the ages of 18-24 are the most likely to be affected. But there are ways that your students can proactively protect themselves. This webinar will show you how you can inform and counsel your students so they can protect themselves from identity thieves and potential scams.
Presenters: Michiale Schneider and Tasha McDaniel
February 3 at 12 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t5686a9644249fa52be3f9194a096680c
Dependency Status DilemmasCategory: Program Administration
Are your students confused about how to answer dependency questions on the FAFSA? When should you consider a dependency override? We'll review ways to help your students while maintaining compliance.
Presenters: Michiale Schneider and Keyimani Alford
February 3 at 3 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=ta6eca8af83a2cb87e06cb493753b1144
February 5 at 12 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=tad1da7c6c4aad0c4232d7a506b295ce6
Financial Literacy: What You Need to Know to Educate Your Students
Financial education helps student’s make wise decisions about money and credit. You can create and tailor your own financial literacy programs by mastering basic concepts. This train-the-trainer session will give you all of the essentials you need to provide financial education to your students. You’ll be able to take what you’ve learned and create your own presentation to educate your students so that they make wise financial choices both during school and after graduation.
February 4 at 12:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=ta40f4c0071c21f6ce9c1f0dff00ceac6
February 10 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=tf17521945bf5a53852e09d7055c6d20f
Verification: Four Simple Steps to Completion
Get the right dollars to the right students, on time. We’ll show you the easiest steps to completing verification based on recent policy changes and review common issues that arise.
February 10 at 12:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=tfd4bc958ce68e5c79226d96fabde65df
Professional Judgment Perplexities
Professional Judgment is helps you target funds to students with exceptional need. But Professional Judgment principles must be applied wisely and responsibly in order to be effective and compliant.
This participatory session reviews complex case studies to show how you can help students get the aid they need by making adjustments to either the expected family contribution (EFC) or the student’s cost of attendance.
February 12 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t93fbe43e6e728db56eb0e1fa6b79ac11
Anatomy of a Cohort Default Rate
Have you ever dissected your cohort default rate? Attend this session to learn what factors and circumstances affect your default rate. Do you know what factors and circumstances affect your rate? Things to consider include defaulted loans from students who attended multiple schools, the timing of deferments, and the impact of loan consolidation and rehabilitation. This session will review all of these situations so you can better understand your rate and help your borrowers.
Presenters: Tasha McDaniel and Michiale Schneider
February 17 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t8fde4a93e2dc40dbbdc687fbd7210cb9
Decoding CDR Reports and Correcting Data
Draft Cohort Default Rates are due to be released in February. Do you know how to review your report for accuracy? Learn how you can review CDR reports and when to challenge, appeal and adjust to ensure your school’s rate is an accurate reflection of your borrower’s experience in repayment.
· The Cohort Default Rate (CDR) cycle
· Challenges, Adjustment and Appeals
· Common appeal errors to avoid
February 18 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t4f67d9917eec03c7668b573b5f537797
February 26 at 12:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=tff6be901c3155bdfe2124775932cf911
Tax Filing Rules: What Financial Aid Administrators Need to Know
Get a refresher on tax filing rules in advance of the 2015-16 verification cycle to better identify and resolve issues during the file review process. This webinar will take you through tax rules to ensure the data elements used to calculate the expected family contribution are correct.
February 19 at 3:00 p.m. Eastern Standard Time
https://glhec.webex.com/glhec/k2/j.php?MTID=t4d0c6156727e19dd5bd192749776ed35
January 2015 Webinar Sessions and Descriptions
Reaping Results with a 12-Month Default Prevention Action Plan
Default prevention results can be achieved when a plan is developed and executed properly. Do you know how to create an actionable 12month plan that reaps results? If you’re like many schools, developing a plan requires time and resources that may be limited. During this session we will show you how to put together a 12-month action plan that is manageable. We’ll walk through the plan month by month, demonstrating strategies that you can deploy to help you manage default rates and reap results.
Date: January 8th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t6329023d7635075c1fea650fa98760de
Date: January 13th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t2f767e948af0b41b0e34705914dbf8a6
Date: January 13th @ 12:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t9f37be1bcbb608d687f775f3d506f3af
Managing Loan Default: Making a Difference in 60 Minutes
Managing default prevention activity is important to your institution but requires resources and time. We can show you how to improve your default rate with just a little extra effort each month. By dedicating just 60 minutes each month, you can lower your school’s cohort default rate, and facilitate your ultimate goalundefinedhelping students avoid the negative consequences of loan delinquency and default.
Date: January 14th @ 12:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t27615d8612df8f74ebee6c28bc13de10
Date: January 22nd @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t50b58e679dc8c4f4f2be55993bf79078
Date: January 14th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t27528cfeae7a7b52f4e610b1dfdc4321
Supervising Student Employees: Tools of the Trade
Student employees are a vital resource for your office but a challenge to supervise. Do you have the tools needed to effectively manage your student workers to achieve optimal success? Because they are part time, with varying schedules, and diverse attitudes towards employment and academics, student employees provide you with unique supervisory challenges. Attend this mini session to learn tools to help you better supervise your student employees and help them achieve success for your office and their future careers.
Presenter: Keyimani Alford and Tasha McDaniel
Date: January 15th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t2053e274043b805b056de613407e5588
Date: January 29th@ 12:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t7ca8e389e55ef586139c4ef401a7d5a7
(NEW) Helping Students Reach Their College Education Dreams and Avoid Student Loan Nightmares
Do you find it challenging to meet the full needs of your students through financial aid? Often you might experience them turning to student loans without first exploring other options. By educating them, they will be better equipped to make smarter choices, become financially responsible, and have less student loan debt upon graduation.
Specific topics include:
Date: January 20th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t376b1713f53adc75ab4527bd0d38e662
Where Are You: Strategies for Locating Borrowers
Staying in touch with borrowers is an important part of a default prevention strategy. If borrowers don’t stay connected after they leave school, how can you find them? Many students leave school and stay connected through the alumni and other associations, friends, and even faculty and administration. Others leave and make it difficult to be found. Many of them have loan debt but have neglected their payment obligation. Locating them can be a challenge. This session will discuss tools and strategies that you can use to find borrowers. We will also share what Great Lakes does to locate borrowers and the rules and regulations all must follow.
Topics covered include:
Presenters: Lynn Murphy (Great Lakes SME) and Tasha McDaniel
Date: January 29th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=tf730feb6032cc52427879f35e05ffb20
(NEW) Final Rules: Changes to the PLUS Loan Credit Requirements
New final rules issued in October 2014 made changes to the PLUS loan to include modifying the definition of “adverse credit history” and requiring loan counseling for PLUS borrowers who have extenuating circumstances or who have an endorser. We’ll give you an overview of the regulatory changes and how these changes could impact your PLUS borrowers. We’ll also take a take a look at the derogatory actions that contribute to an adverse credit history and how they are reflected on the credit report.
Specific Topics Include:
Presenters: Tasha McDaniel and Nancy Masten
Date: January 21st @ 12:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=t7ad4864332a3a12baf7501e601c8e247
Date: January 27th @ 3:00pm EST
https://glhec.webex.com/glhec/k2/j.php?MTID=te1bcf28c7921c81ac9e0c68bc97ede37
TASFAA Family,
The year is coming to a close and most of us will enjoy extra time off with our friends and family. As we celebrate the holidays, please remember the members of our TASFAA family who are in need of our support this holiday season.
First remember those facing medical issues. Those include Furmonte’, son of Gwen Fleming, former TASFAA secretary from TCAT Ripley. Furmonte’ suffers from asthma and went into the hospital with a collapsed lung in September. He has undergone several surgeries and remains hospitalized with multiple complications. Next, our friend Mike Jones from TSU remains in a long-term care facility after a major scare with his heart. Also, Craig Harris’s infant daughter Emery has undergone heart surgery and may face more over the coming months. Craig was a long-time TASFAA member working for several different sponsor partners. In addition, Vic Lemons, husband of Jamie Lemons, One-Stop counselor at UTK, is battling lupus and pancreatic cancer. Last, Robbie Snapp from MTSU has both undergone knee replacement surgery and faced medical issues with her mother. All of these folks ( as well as anyone I may have missed) could use a little TASFAA love this holiday season!
We have also recently seen the passing of some dear members of our TASFAA family. In the past few weeks, we have lost Wayne Fletcher, founder of Wayne’s Barber and Beauty School and husband to TASFAA member Melissa Fletcher, Bill Grizzard, the “Pickle Man”, longtime sponsor partner and TASFAA friend, and Tom Zminkowski, former First Tennessee, TSAC and USAF employee.
As I reflect on 2014 and the first half of my TASFAA Presidency, I couldn’t be more proud of our state and our members. For those of you who were able to join us for dinner at FSA, it truly felt like a family meal. As member of TASFAA, we aren’t just colleagues; we become true, lifelong friends. Thank you for this opportunity to serve, I am both humbled and grateful to be a part of this wonderful organization. Enjoy the season and all my best wishes to all of you for an incredible 2015!
Celena
The TASFAA Executive Board wishes you a
Good afternoon,
I want to be sure you are aware of our upcoming webinars covering important information about the October 10 – 12, 2014 Sallie Mae and Navient transition. While we became two separate companies in May, we will be officially separating our operations and systems soon.
By attending one of these webinars you will learn about changes to the way you will work with Sallie Mae including how to contact our new School Assist team, how to use OpenNet and access reports from our Document Direct (DDI) tool. You will also learn how to access account information using Navient’s School Servicing Portal as well as reports on Navient serviced loans. We will also share with you what to expect on the transition weekend.
This webinar is ideal for members of your financial aid staff as well as the business office. Please go to SallieMae.com/schoolresource to register. There are several dates available so I hope there is one that fits your schedule. Please feel free to contact me with any questions you may have.
Sincerely,
Sonja McMullen
Director of Business Development
O: 615.665.4494 | C: 615.430.8035
sonja.mcmullen@salliemae.com
www.salliemae.com
Last but not least, Financial Aid Appreciation Day is Wednesday, October 15. We want to see our TASFAA family celebrate! Send us pictures and let us know how you celebrate all the hard work you do for students and parents! Pictures can be posted to our Facebook group or emailed to administrator@tasfaatn.com.
Registration is now OPEN for the TASFAA Fall Training Series, sponsored by TSAC! We hope you will join us for a day packed full of updates and information from our friends at TSAC and the incomparable friendly neighborhood “Fed”, David Bartnicki!
Topics will include:
Register online TODAY at www.tasfaatn.com/fall . We looking forward to seeing you October 7, 8 and 9! ~TASFAA Training Committee
October 2014 Webinar Titles and Descriptions
Perfecting Your Policies and Procedures Manual
Are you meeting administrative capability requirements? Are you ready for an audit or program review? Does your staff know the policies and procedures necessary to ensure proper compliance? Your Policies and Procedures Manual is the first thing ED will want to see. This session makes sure your office has well-defined policies and procedures are in place. A thorough manual can also serve as a step-by-step guide for staff members.
October 1 @ 3 PM, Eastern time
Clock-hour Programs and R2T4
Return of Title IV (R2T4) doesn't have to be daunting. This session walks through a clock-hour example to help you understand what it is and when it applies so you can effectively counsel students and help them make informed decisions about withdrawing from school.
October 1 @ 12 PM, Eastern time
Presenters: Keyimani Alford and Linda Peckham
Making the Call: What to Say to Delinquent Borrowers
If calling delinquent borrowers is part of your default prevention strategy--or should be, this webinar is for you. Through the use of role playing, this session will help increase your comfort level, teach you how to handle common objections, and how to ask for a payment without coming off as pushy.
October 7 @ 12 PM, Eastern time
Presenters: Tasha McDaniel and Hannah Achtor
Default prevention results can be achieved when a plan is developed and executed properly. Do you know how to create an actionable 12-month plan that reaps results? If you’re like many schools, developing a plan requires time and resources that may be limited. During this session we will show you how to put together a 12-month action plan that is manageable. We’ll walk through the plan month by month, demonstrating strategies that you can deploy to help you manage default rates and reap results.
October 8 @ 3 PM, Eastern time
October 23 @ 12 PM, Eastern time
Difficult Conversations: How to Manage Conflict While Providing Customer Service
Does your front line staff know how to deal with difficult situations in positive ways? This webinar will demonstrate proven techniques for diffusing conflict while providing great customer service. The financial aid process can be frustrating and emotionally challenging for both parents and students. This heightened anxiety can play itself out in the aid office when parents and students direct anger and frustration at counselors or front line staff. Your teams’ ability to diffuse a difficult conversation and create a problem-solving approach is crucial to your customer service effort.
Presenter:
Shannon Patterson, M.S., Instructor in Business Administration and Conflict Management at Argosy University.
Date: October 9 @ 12 PM, Eastern time
FERPA, Social Media, and the Financial Aid Office: Communication and Compliance
Financial aid offices are using social media to communicate important financial aid information to students. Do you know how to balance FERPA protection with this public communication medium? As you build your social media communities and encourage students to follow you, your office also needs to ensure your strategy is FERPA compliant. This interactive session will provide specific guidance on what can and cannot be posted and how to respond to students who post private information on your page.
Specific topics covered Include:
· FERPA, friends, and followers – what are the issues?
· Defining educational records and legitimate educational interest in the social media space
· School posts vs. student posts – how and when does FERPA law apply?
October 9 @ 3 PM, Eastern time
Presenters: Linda Peckham and Liz Gross
The Student Loan View from the Credit Reporting Cycle
The choices borrowers make with their student loans-both positive and negative-are reflected on their credit reports. Do you know how to explain the credit reporting cycle to your students? This session will walk through the credit reporting cycle to demonstrate the effects of timely loan payments, as well as the impact of delinquency and default on long term credit history. Attend this session to learn ways for educating your students.
October 15 @ 3 PM, Eastern time
October 21 @ 12 PM, Eastern time
Your First Day as New Director: 5 Things You Need to Do to Ensure Success
Are you a new Financial Aid Director or aspire to be one? New aid directors face unique challenges in their first days on the job. This session will help you successfully transition to your new role.
October 16 @ 3 PM, Eastern time
Presenters: Linda Peckham; Janet Dodson, Associate Director, Tuition Exchange; and Past NASFAA Chair
Gail Holt, Dean of Financial Aid, Amherst College
Financial Aid for Beginners
Learn the basics of financial aid and gain an understanding of how different programs work and how financial need is determined. This session will review how students apply for financial aid and how the Free Application for Federal Student Aid (FAFSA) fits into the application process to help you better respond to the needs of your students and help them see that a college education is possible.
October 23 @ 3 PM, Eastern time
October 30 @ 12 PM, Eastern time
Presenters: Linda Peckham and Keyimani Alford
Understanding the Verification Process
Baffled by the complexities of verification? This session will give you the information you need to simplify the verification process into three easy steps. We’ll also define some common issues found during the review process and how you can resolve them.
October 28 @ 3 PM, Eastern time
Applying Federal Methodology
How is a student’s financial need determined? Learn how Federal Methodology is used to calculate a student’s Expected Family Contribution (EFC)undefinedand be able to calculate an EFC. You’ll be better prepared when making financial aid awards.
October 22 @ 3 PM, Eastern time
October 29 @ 12 PM, Eastern time
Database Matches: Resolving Common Comment Codes
This session reviews how the database matches following FAFSA completion impact student aid eligibility and what you can do to help resolve any issues that arise. Leave feeling confident about resolving C-codes and conflicting information.
Date: October 29 @ 3 PM, Eastern time
Understanding the FAFSA: It All Starts Here
Get a comprehensive overview of the FAFSA. This session steps you through the FAFSA line by line. We’ll help you feel comfortable assisting your students so they can correctly complete this crucial first step to receiving federal financial aid.
October 21 @ 3 PM, Eastern time
October 28 @ 12 PM, Eastern time
Loans 101: Understanding the Basics
Learn the basic details of the different federal loan programs so you can better understand, process, and encourage your students to make good borrowing decisions.
October 30 @ 3 PM, Eastern time
August 2014 Webinar Titles and Descriptions
Counseling Borrowers about the New 150% Direct Loan Limit
New regulations may impact your students’ eligibility for funding. Do you know how to help borrowers understand the implications of the 150% Limit for Direct Subsidized Stafford Loans? Attend this session to review new regulations which limit Direct Subsidized Loan eligibility to 150% of a student's academic program length. Join us as we discuss ways to educate your borrowers.
August 5th @ 3 PM, Eastern time
August 21st @ 12 PM, Eastern time
Presenters: Tasha McDaniel and Jamie Malone
FERPA: Interpreting the Intricacies
Protecting student privacy is paramount. Understand what needs to be included in your school’s Family Educational Rights and Privacy Act (FERPA) policy and gain a working knowledge of how to ensure FERPA privacy requirements are met in real-world scenarios. Consider this course not just an introduction to the basics of FERPA, but also an in-depth guide to understanding the rights of students and their parents regarding student education records. The materials presented have been vetted by our privacy specialists to ensure that you get the most accurate and comprehensive assistance available.
August 6th @ 12 PM, Eastern time
August 20th @ 3 PM, Eastern time
Student Employment: A Whole Different Class
Student employment provides a valuable resource to both the campus and the student. Does your office know how to maximize this resource? Attend this webinar to learn about the benefits you can reap from your student employment office, regulations for using Federal Work Study, and techniques for improving the overall student experience.
August 5th @ 12 PM, Eastern time
August 19th @ 3 PM, Eastern time
Consumer Information Requirements
Increased attention being paid to transparency in higher education has resulted in recent changes to consumer information regulations. This session will help you maintain compliance with a review of existing and new consumer information requirements.
August 6th @ 3 PM, Eastern time
August 28th @ 12 PM, Eastern time
By Katy Hopkins, Communications Staff
Social media platforms allow financial aid administrators to reach students where they already are. Whether your office is ready to launch a comprehensive engagement strategy or just wants to survey the landscape, there are ways to use social media as a boon to your office.
Here are three tips gleaned in part from a 2014 NASFAA National Conference presentation, “Assessing, Developing, and Maintaining a Social Media Presence,” created by Justin Chase Brown, associate director of financial aid at the University of Missouri, Lenna Sliney, La Quinta Fellow with Blue Star Families, and Melissa Niksic, marketing communications specialist at Loyola University, Chicago.
1. Active Listening: Any user can tune in to social media to survey the current and prospective student landscape. On Twitter, for instance, you can easily search by keyword (your institution and financial aid, for example) to see what users are saying.
It can be a great way to gauge students’ perceptions of the financial aid process, Brown said during his conference presentation. It’s also a way to use social media without committing much time, effort, or resources, Sliney said.
2. Information Sharing: If your office is ready for the commitment, social media platforms also offer quick ways to connect bulks of students with information. Just one post on Facebook or Twitter has the potential to reach many students.
Financial aid offices can coordinate social media posts with the academic year, sharing FAFSA information in January and again before filing deadlines, for instance.
Aid professionals can maximize the reach of informative posts by coordinating online events, such as a Twitter chat or Google Plus Hangout. Publicize a designated time period (say, an hour) for social media users to tune in for updates and information.
Offices should set a clear strategy before beginning to communicate via social media, the conference presenters said. No communication at all is better than a half-hearted, public effort that is soon abandoned.
3. Strategic Engagement: Social media platforms offer multiple ways to engage with other users – often without even typing a word. On Facebook, it’s a like or share of a post, while Twitter users can favorite or retweet. Instagram users can approve of photos, and Pinterest aficionados can pin posts. Offices with active accounts should set a strategy for what to engage with, even peripherally.
For the well-prepared office, social media channels like Twitter and Facebook also offer an avenue to respond to comments or concerns. A student who tweets his or her frustration with their budget, for example, might benefit from a link to the university’s personal finance information sessions.
Be ready to take conversations offline, however, when the situation demands it. Personal information, for instance, should never be discussed via social media.
Contact Us: administrator@tasfaatn.com
