Scholarship Coordinator - Chattanooga State Community College (Posted Nov 28, 2022)

The Coordinator position is the primary point of contact for student aid programs for the TN Promise, Academic Service, institutional, Chattanooga State Foundation, and athletic scholarship programs. This position is responsible for administration of all of these scholarship programs, including, but not limited to: verification of program eligibility, packaging awards, monitoring eligibility changes, resolving account discrepancies, tracking hours for Academic Service, and review of appeals. The Coordinator is also the liaison with state agencies (THEC/TSAC) and utilizes the FAST student information system for downloading eligibility rosters, updating eligibility data, certifying award payments, and making payment adjustments. In addition, the Coordinator collaborates with the Foundation office for budgeting/awarding of institutional scholarships, works with the athletic staff to ensure NCAA compliance, and is the primary administrator for the scholarship management software.

Essential Functions:

Organizational Culture and Inclusive Practices

• Efficient, accurate, and equitable awarding of available scholarship funds in accordance with federal, state, and institutional regulations
• Establishes clear communication channels with faculty, staff, students, and families
• Maintains consistent policies, procedures, and processes that deliver financial assistance to students equitably and in compliance with all guidelines and deadlines
• Develops and adheres to consistent business practices, both within the Financial Aid Office and in collaboration with outside offices, for accurate fund reconciliation
• Serves as Financial Aid representative both on and off campus as appropriate and acts as liaison with outside agencies such as TSAC, THEC, etc.
• Other duties as assigned

Holistic Student Support

• Regular monitoring of Academic Service hours, missing/incomplete financial aid requirements, eligibility updates, attendance changes, and student needs with timely responses and communications with students
• Collection of data to identify trends and conduct analysis to support at risk students and/or programs
• Develops positive working relationships with appropriate faculty & staff to provide effective customer service

Fiscal Stewardship

• Adheres to consistent, accurate policies, procedures, and processes for awarding students, making award adjustments, and evaluating eligibility in accordance with federal, state, and institutional guidelines
• Establishes comprehensive, transparent business practices, in collaboration with the Business Office and other Financial Aid team members, for awarding/payment of scholarship funds, returns of state/institutional funds, and reconciling accounts.

Position Requirements:

• Must possess at least an Associate’s Degree in a related field, such as Accounting, Finance, Business, or Education – Bachelor’s preferred 
• Proficient in Microsoft Office and other commonly used office applications 
• Experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft
• Extensive experience working in a finance, customer service, or educational setting, preferably at a post-secondary institution 
• Comfortable working in a stressful, fast-paced environment with a high level of sensitivity towards confidentiality and working with a diverse student population 
• Demonstrated skills in basic accounting and clerical functions

Knowledge, Skills and Abilities:

• Effective time management and prioritization of job demands 
• Attention to detail and understanding of data analysis, mathematical & financial computations, and identifying/resolving data discrepancies 
• Ability to work collaboratively and establish positive, productive working relationships 
• Excellent communication and customer service skills 
• Demonstrates continuous learning and improvement in knowledge of and compliance with federal and state regulations, technical processes, and professional development 
• Works independently, with minimal supervision, meets goals and deadlines, is self-directed and seeks innovative ways to perform job responsibilities efficiently and effectively 
• Other duties as assigned.

Projected Salary Range: $40,730.00 - 48,874.00

Closing Date: 12/22/2022 (Must be submitted by 5:00 p.m. est.)

Open Until Filled: No

Requisition Number: req8500

Click here to apply: https://tbr.csod.com/ux/ats/careersite/2/home/requisition/8500?c=tbr

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Financial Aid and Enrollment Coordinator - Vanderbilt University - Center for Programs in Allied Health - (Posted Nov 15, 2022)

Job Summary: Under general direction, the Financial Aid and Enrollment Coordinator is responsible for being knowledgeable of Title IV and enrollment processes, in addition to providing information and support, for individuals navigating the financial aid and enrollment process at VUMC Center for Programs in Allied Health. The coordinator is the first point of contact for all student inquiries about financial aid and enrollment services. The coordinator will work closely with the Assistant Director, Program Directors, students, and other staff members of the Center for Programs in Allied Health, as needed. The ideal candidate will demonstrate excellence in written and verbal communication.

Job Duties:

Financial Aid Coordinator:

Admissions and Enrollment:

Basic Qualifications:

Click here to apply: https://vanderbilt.taleo.net/careersection/.vu_cs/jobdetail.ftl?job=2214090&tz=GMT-05%3A00&tzname=America%2FNew_York

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Financial Aid Coordinator I – High School Programs & New Student Engagement - Chattanooga State Community College (Posted Nov 11, 2022)

POSITION SUMMARY

The Coordinator position is the primary point of contact for state aid programs for high school students enrolled in courses for college credit. The Coordinator is also responsible for administration of the Dual Enrollment Grant and Middle College Scholarship, including, but not limited to, verification of application and eligibility, calculation of award amounts and adjustments, monitoring of enrollment and engagement, and certification and reconciliation of award payments. The Coordinator is also the liaison with state agencies (THEC/TSAC) and utilizes the FAST student information system for downloading eligibility reports, updating eligibility data, certifying award payments, and making payment adjustments. In addition, the role supports the recruitment and retention efforts for high school graduates and first-time freshmen, such as representing Financial Aid at New Student Orientation & Advisement session, and assists team members with outreach, student engagement, and efficient, effective administration of student aid.

ESSENTIAL FUNCTIONS

Organizational Culture & Inclusive Practices

• Collaborates with Early College, TCAT, and Recruitment & Orientation offices for proactive outreach and engagement of high school students and prospects

• Establishes clear communication channels with students, faculty, staff, and outside agencies

• Efficient, accurate, and equitable administration of Dual Enrollment Grant and Middle College Scholarship programs in accordance with state and institutional guidelines

• Serves as Financial Aid representative both on and off campus as appropriate and acts as liaison with outside agencies such as TSAC, THEC, etc.

• Other duties as assigned

Holistic Student Supports

• Daily monitoring of award applications, eligibility changes, registration, engagement, and academic progress with timely responses to and communications with dual students and parents (within FERPA guidelines)

• Develops engaging presentations and communications to convey information about college costs and financial aid to students, families, faculty, and staff

• Collection of data to identify trends and conduct analysis to support at risk students and assist in college initiatives for recruitment & retention

• Builds positive working relationships with colleagues in other Chatt State offices, high school counselors & instructors, and outside agencies

Fiscal Stewardship

• Adheres to consistent, accurate policies, procedures, and processes for awarding high school students, making award adjustments, and evaluating eligibility in accordance with federal, state, and institutional guidelines

• Develops and adheres to consistent, transparent business practices, both within the Financial Aid Office and in collaboration with outside offices, for accurate fund reconciliation, monitoring of award payments/adjustments, and requests or returns of state funds

KNOWLEDGE, SKILLS, AND WORK CHARACTERISTICS

• Effective time management and prioritization of job demands

• Attention to detail and understanding of data analysis, mathematical & financial computations, and identifying/resolving data discrepancies

• Ability to work collaboratively and establish positive, productive working relationships

• Excellent communication and customer service skills

• Demonstrates continuous learning and improvement in knowledge of and compliance with state regulations, technical processes, and professional development

• Works independently, with minimal supervision, meets goals and deadlines, is self-directed and seeks innovative ways to perform job responsibilities efficiently and effectively

• Other duties as assigned.

QUALIFICATIONS

• Must possess at least an Associate’s Degree in a related field, such as Accounting, Finance, Business, or Education – Bachelor’s preferred

• Proficient in Microsoft Office and other commonly used office applications

• Prefer experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft.

• Extensive experience working in a finance, customer service, or educational setting, preferably at a postsecondary institution

• Comfortable working in a stressful, fast-paced environment with a high level of sensitivity towards confidentiality and working with a diverse student population

• Demonstrated skills in basic accounting and clerical functions

Click here to apply: https://tbr.csod.com/ux/ats/careersite/2/home/requisition/8453?c=tbr

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Financial Aid Account Clerk 3 – Austin Peay State University (Posted Nov 11, 2022)

The Account Clerk 3 is responsible for reviewing financial aid applications for accuracy and resolving any conflicting data.

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.

Primary Duties and Responsibilities:

- Analyze and evaluate student financial data.

- Verify accuracy and consistency of data from need analysis processor and federal tax documents.

- Perform data analysis to identify discrepancies in data and determine action for resolution.

- Review applications for federal financial aid and determine if files are accurate and complete to allow payment of aid.

- Counsel students and parents about verification procedures.

- Request additional information from other sources to complete the verification process when necessary.

- Review verification technical references annually.

- Transmit and track corrections to data.

- Counsel students regarding aid package.

- Discuss payment arrangements with students and parents.

- Maintain policy manual for electronic transmissions, verification and processing.

- Annually create and update verification forms for the financial aid office.

- Maintain an on-going understanding of computer programs and their application to the administration of financial aid programs.

- Supervise and train student workers.

- Assist in determining eligibility and issuing fee deferments.

- Purge inactive files annually.

- Maintain active and pending filing system.

Required Minimum Qualifications:

- Associate’s Degree or two years of University study.

- A minimum of one year of experience in a university financial aid office.

- Knowledge of government rules, regulations, and guidelines and procedures related to financial aid.

- A background check will be required of the successful applicant.

- An official transcript (if applicable) and names, addresses and phone numbers of three (3) references will be required for the successful applicant.

Click here to apply: https://apsu.peopleadmin.com/postings/14951

Review of applications will begin November 10, 2022.

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Financial Aid Manager – Austin Peay State University (Posted Nov 11, 2022)

The Financial Aid Manager is responsible for the administration of federal programs, to include the Federal Pell Grant Program and Federal Teach Grant Program, counseling students and parents and serving as liaison with public agencies.

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.

Primary Duties and Responsibilities:

• Perform need and budget analysis in full compliance with uniform methodology, federal and state regulations and established office policies.
• Responsible for ensuring adequate records for audit purposes with regard to expenditures from financial aid programs are maintained.
• Responsible for the administration of the Federal Pell Grant and Federal Teach Grant Programs including both electronic reporting and reconciliation of the accounts.
• Responsible for counseling students and parents and assisting them through the application process.
• Maintain an up-to-date understanding of state, federal and institutional regulations to assure University compliance.
• Responsible for reviewing applications and determining eligibility.
• Package financial aid awards.
• Certify and process student loan applications as needed, to include electronic transmissions.
• Conduct outreach programs such as financial aid workshops and college night programs.
• Maintain an on-going understanding of the federal, state and university computer programs required to administer financial aid.
• Serve on both internal and external committees as needed.
• Maintain on-going training and attend state, regional and national training conferences.
• Process professional judgments and special considerations.
• Review Satisfactory Academic Progress appeals.
• Provide customer service in reception and telephone areas when needed.
• Supervise student workers as needed.
• Process return of Title IV calculations for withdrawn financial aid students.
• Update and build validation tables within Banner as needed.
• Create population selection reports.
• Troubleshoot to resolve internal Banner problems.
• Serve as manager and liaison for Teach Grant programs.
• Serve as manager and liaison for TSAA State programs.
• Coordinate for financial aid outreach programs.

Required Minimum Qualifications:

• Bachelor’s degree.
• A minimum of two (2) years of previous full-time experience in financial aid at an increasing level of responsibility.
• A background check will be required of the successful applicant.

Click here to apply: https://apsu.peopleadmin.com/postings/14954

Review of applications will begin on November 18, 2022.

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Financial Aid Assistant - Jackson State Community College (Posted Nov 1, 2022)

Position Summary: Assist with financial aid processes to provide clerical and technical support for the Financial Aid Office in the awarding and maintaining of federal, state and institutional aid while providing excellent customer service.

Duties and Responsibilities:

• Communicate with students regarding financial aid related matters such as available programs, eligibility requirements, application procedures and deadlines while upholding confidentiality and security of private information.
• Process applications for federal, state and institutional financial aid and assist in the award process.
• Track data needed to start and complete student files and send follow up requests.
• Prepare initial, ineligible, and additional missing items letters.
• Assist with the handling, sorting, and data entry of correspondence and verification of documents.
• Provide clerical and technical support for federal and state programs.
• Utilize Banner to serve students and colleagues.
• Scan and index file documents using BDMS; provide technical assistance and training for staff.
• Assist students at front counter and by phone as needed.
• Prepare the financial aid information/status for GE orientation sessions as needed.
• Assist students in completing the FAFSA.
• Process incoming mail and faxes.
• Revise/update financial aid forms for the new year. Maintain supply of printed forms.
• Assist with the preparation of files for shredding, including scanning and quality control.
• Receive and route calls appropriately.
• Respond to all email messages received.
• Prepare and maintain individual file folders and the office filing system.
• Perform other duties as assigned.

Required Qualifications: High school diploma, or equivalent, and two years of clerical experience.

Preferred Qualifications: Associates Degree and financial aid experience preferred.

Knowledge, Skills, Abilities, and Work Characteristics:

• Strong interpersonal and public relations communication skills;ability to effectively communicate using written and verbal skills;ability to work across teams and with a variety of constituencies.
• Proficiency with Microsoft Office applications.
• Banner database experience is a plus.
• Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid data as needed.
• Accuracy and attention to detail required.
• Reasoning and personal judgment abilities required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
• Comprehensive knowledge of office procedures.
• Customer service oriented.
• Time management, organizational, and multi-tasking skills are required.
• Must be able to exercise ethics and maintain confidentiality.

Click Here to Apply - https://tbr.csod.com/ux/ats/careersite/6/home/requisition/8411?c=tbr

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Financial Aid Coordinator - Jackson State Community College (Posted Nov 1, 2022)

Position Summary: Assist the Director with the administration of federal, state and institutional financial aid programs. Responsible for day-to-day office management. Technical lead for systems operations. Primary liaison with Office of Information Technology.

Duties and Responsibilities:

• Provide leadership and act as supervisor in absence of director.
• Participate in ongoing study, training and professional development activities to stay abreast of changing federal and state regulations to ensure compliance.
• Development and maintenance of office and program policies and procedures.
• Assist with the TBR Risk Management project.
• Assist with the adoption and implementation of Best Practice Models.
• Complete Banner System updates, releases and setup.
• Provide training and regulatory guidance for staff members.
• Supervise internal office processes, procedures and practices.
• Manage communications plan and letter generation processes.
• Review and update webpage using web tailor as needed.
• Maintain an office calendar of important dates, deadlines, reports, activities, etc.
• Coordinate office extended hours and outreach events as needed.
• Provide technical planning and support for the continued development of automated processing.
• Develop computer processes and workflows. Identify process issues/workflow problems and create resolutions.
• Provide technical support to the financial aid office staff (SQL, Argos reports, workflow, UC4 chains, EDE).
• Work with the Office of Information Technology to develop and maintain Banner processes and Argos reports.
• Oversee and train staff in the use of Banner Document Management System used to scan and index documents.
• Prepare federal and state reports.
• Develop/Update Financial Aid Consumer Information.
• Oversee Transfer Monitoring, document tracking, verification, awarding, over-award and SAP processes.
• Coordinate services with the U.S. Department of Education, Tennessee Student Assistance Corporation, Default Management Services, Selective Service Administration, and U.S. Citizen Immigration Service.
• Coordinate requests for financial aid independent status overrides and/or changes due to special circumstances.
• Oversee Return to Title IV calculations and notify students of their federal overpayments or institutional liabilities. Report federal overpayment to the Department of Education. Counsel students regarding overpayments.

Required Qualifications: Bachelor’s degree and 3-5 years of financial aid experience.

Preferred Qualifications: Proficient using Ellucian Banner’s Enterprise Resource Planning (ERP) system.

Knowledge, Skills, Abilities, and Work Characteristics:

Click Here to Apply - https://tbr.csod.com/ux/ats/careersite/6/home/requisition/8413?c=tbr

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Financial Aid Advisor - SAE Institute, Nashville (Posted Oct 18, 2022)

Department: Financial Aid

Location: Nashville, TN

The Financial Aid Advisor works closely with students, and their families, to ensure student is properly funded for their education. Advises student about the different types of funding methods available, and provides information regarding all the procedures and requirements of a financial aid program. Makes an accurate assessment of a student’s financial aid need, and presents a financial aid plan to meet those needs. Tracks and monitors all financial aid package activity through completion. Accurate records are maintained in a timely manner, in accordance with regulations, statutes, and company policies.

Financial Aid Advisor Duties and Accountabilities:

• Builds rapport, and effectively communicates and counsels with enrolled and prospective students (and their families) about financial aid and other alternative methods of funding.
• Determines student’s title IV eligibility and awards federal, state, institutional and private sources of financial aid to students within appropriate guidelines and regulations.
• Utilizes electronic data exchange software to send and retrieve information from the Department of Education.
• Monitors financial aid advising to insure program and audit compliance with regulatory compliance.
• Maintains institutional regulatory compliance in all federal and state student assistance programs.
• Submits reports to federal and state agencies.
• Maintains files and databases; certifies student loan applications; maintains and utilizes computer-assisted financial aid management systems.
• Makes adjustments to over-under awards by determining the amount of aid to be canceled or repaid while ensuring accuracy in system data entry and processing, and contacting students regarding possible alternatives.
• Interviews and advises students in regard to educational financial planning.
• Maintains confidentiality of information exposed to in the course of business

Financial Aid Advisor Key Relationships:

I. Campus Director and Financial Services - Group

II. SAE Institute local and Group staff

III. SAE Institute Students

Financial Aid Advisor Key Areas:

4-8 objectives with associated activities and KPI’s (which can then align with the performance plan) that the incumbent is accountable for.

Financial Aid Advisor Qualifications:

• Bachelor's Degree in Business Administration, or related field and two years experience in higher education (Financial Aid preferred) environment or an equivalent combination of education and experience;
• Requires excellent computer skills. Working knowledge of automated higher education management systems; proficiency with Microsoft Office, Windows XP, Word, Excel for MAC
• In-depth knowledge of financial aid and/or prior financial aid experience
• Experience with financial aid reporting systems, including but not limited to NSLDS, Gemcore, and Campus Vue
• Ability to evaluate and assess a student’s financial aid need
• Ability to interpret and apply federal and state regulations and guidelines
• Excellent communication and problem-solving skills
• Excellent customer service skills
• Ability to build rapport with students and their families; and other SAE staff members
• Excellent time management skills
• Ability to multi-task
• Ability to maintain confidential information

COMPETENCIES

• Communicates effectively with people at all levels.
• Works collaboratively with people throughout the organization.
• Continuously look for ways to simplify and improve work processes to achieve better results.
• Applies skills to work on assignments of moderate to complex scope. Exercises judgment within defined procedures and practices to determine appropriate action.
• Develops plans for accomplishing objectives. Works to improve own efficiency and performance.
• Understands formal structure/hierarchy, positional responsibilities, and standard operating procedures
• Follows through on commitments made to internal and external customers
• Presents ideas and facts clearly and effectively in an oral or written manner.

Financial Aid Advisor Additional Information:

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper, occasional lifting of items weighing up to twenty-five (25) pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the organization, minimal reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

Click Here to Apply - https://usasaeedu.hrmdirect.com/employment/job-opening.php?req=2219884&#job

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Assistant Director - Strategic Partnerships & Access Initiatives, Vanderbilt University (Posted Oct 18, 2022)

The Assistant Director is part of the dynamic Office of Student Financial Aid and Scholarships (OSFA) team within Enrollment Affairs at Vanderbilt University. The individual in this role assists in the overall administration of institutional, federal, state and private financial aid funds to both undergraduate and graduate/professional students. Reporting to the Associate Director for Programs, the Assistant Director will also support OSFA by counseling students and parents regarding the financial aid application process and reviewing awards. In addition, the Assistant Director will assist in meeting the university’s strategic enrollment goals for strategic partnership and special populations.

The OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

Duties and Responsibilities

• Utilizing our automated financial aid management system (PeopleSoft) and other operating system software, produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs.
• Resolve problems and respond to student and parent inquiries concerning the various financial aid program activities and processes, as well as provide counseling and guidance for families relative to the processing of their financial aid.
• Attend workshops and conferences, review relevant professional publications and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting the administration of student financial aid.
• Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.
• Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.
• Thoughtfully and promptly respond to an aid applicant’s/recipient’s change in the family’s financial situation.
• Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending. The Assistant Director regularly assists with these kinds of problems by exercising professional judgement.
• Participates and collaborates in university strategic enrollment goals and activities for diversity and inclusion.
• Work with students enrolled through special partnership programs such as Posse, Questbridge, Next Steps, Veterans and ROTC.
• Take a leadership role in the University’s financial literacy initiatives.
• Other duties as assigned.

Qualifications

• A bachelor’s degree from an accredited institution of higher education is necessary.
• A master’s degree from an accredited institution of higher education is preferred.
• At least five years of related financial aid experience is preferred.
• Proficiency with Microsoft Word, Excel and Outlook is necessary.
• Demonstrated ability working collaboratively in a team environment is necessary.
• Ability to communicate effectively, both orally and in writing is necessary.
• Ability to make administrative/procedural decisions and judgments is necessary.
• Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.
• Experience in administering federal financial aid programs is preferred.
• Knowledge of Oracle/PeopleSoft Student Administration software is preferred.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

Click here to apply: https://ecsr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/10003022/apply/email?keyword=financial+aid

For additional information, please reach out to Chanell Thomas, Associate Director of Student Financial Aid and Scholarships, chanell.thomas@vanderbilt.edu.

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Financial Aid Technical Clerk - Nashville State Community College (Posted Oct 12, 2022)

POSITION SUMMARY
Serves as the main front desk attendant in the Financial Aid Office and assists with walk-ins and data entry

ESSENTIAL JOB FUNCTIONS/ JOB DUTIES AND RESPONSIBILITIES
Greets and directs students and provides general information and assistance. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Serves as official back up to the financial aid general email box and monitors the financial aid texting system. Organizes archiving system to manage and retrieve office documents upon request. Processes department mail timely. Assists with creating student files. Maintains office signage, ensuring all notices are current and valid. Determines disposition of incoming documents and forwards them to appropriate department. Processes purchase orders for the office and assists with travel arrangements

REQUIRED QUALIFICATIONS
High school diploma or educational equivalent
Previous work experience in office setting
Knowledge of Microsoft applications

PREFERRED QUALIFICATIONS
Associate’s degree
Prior experience with Banner and/or financial aid management software
Experience with organizational purchasing and travel
Previous experience working in higher education

KNOWLEDGE, SKILLS AND ABILITIES
Intermediate to advanced computer skills. Ability to maintain effective working relationships with faculty, staff and the general public. Effective time management/organizational skills. Strong customer service skills.

Open Until Filled: Yes

Rate of Pay: $28,431 to $34,125, depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process.  Official transcripts are required upon hire.  Applicants may be subject to a background check.

Click here to apply: - https://tbr.csod.com/ux/ats/careersite/8/home/requisition/8362?c=tbr

Nashville State offers flexible work arrangements for positions that qualify.

Nashville State Community College, an AA/EEO employer, does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable),status as a covered veteran, genetic information, and any other category protected by federal or state civil rights law with regard to employment, programs and activities of the College.

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Assistant Director of Financial Aid, State Aid Programs – Columbia State Community College (Posted Oct 12, 2022)

To foster a customer friendly, student focused Financial Aid Office that achieves high quality customer service. The Assistant Director will assist in ensuring compliance with federal and state regulations, establishing the philosophy and implementation of financial aid policies, procedures and programs and process and oversee all State Aid Programs. They will also coordinate and communicate all state aid compliance activities and programs, as well as plan, implement, and monitor the compliance program

Essential Functions:

1.            Develop, maintain, and communicate the State Aid Programs in accordance with current regulatory guidelines and strategic direction established by federal, state, and other financial aid entities including the College.

2.            Collaborate with the Financial Aid Director to determine that all State Aid Programs are set up in BANNER correctly for efficiency and timeliness of State Aid processing.

3.            Monitor and suggest State Aid reports used in State Aid processing and review and/or update FAST and BANNER rosters for State Aid Programs

4.            Responsible for maintaining an ongoing regulatory training program assuring regulatory awareness and operational effectiveness and maintenance of financial aid operational and communication calendar to ensure timely reporting.

5.            Annually identify and implement process improvements within the financial aid department to increase student success, improve department efficiencies, reduce costs, and reduce student frustration in the financial aid processes.

6.            Assist with State Aid Program appeals

7.            Reconcile all State Aid Programs yearly and create Retro Payment requests as necessary

8.            Evaluate and when possible, resolve issues of financial aid students on the purge report to ensure accuracy of the purge and that system issues are caught and handled timely – done each semester.

9.            Performs other duties as assigned.

Supplemental Functions:

1.            Work with all facets of the financial aid office including, but not limited to: student award packaging, compliance, certification, default management, loan processing, document tracking, grants and scholarships, and file maintenance.

2.            Counsel individual students and parents and delivers presentations and workshops throughout the service area for groups pertaining to all matters related to the financing of higher education as needed.

3.            Work in concert with campus offices to assure accuracy in awarding and reporting of student financial aid.

4.            Work in concert with the Financial Aid Specialist to develop a financial aid office that is customer friendly, and delivers high-quality customer service.

Knowledge, Skills, Abilities and Work Characteristics:

1.            Ability to communicate effectively, accurately, and appropriately, verbally and in writing

2.            Ability to maintain confidentiality of records and information.

3.            Ability to interact in an effective and appropriate manner with diverse populations, the Columbia State community and the public.

4.            Knowledgeable of how to efficiently organize, make decisions, prioritize multiple tasks, meet deadlines and work independently and as a team player within a highly computerized environment and with frequent daily interruptions.

5.            Ability to provide quality service to achieve customer satisfaction by working files quickly and accurately.

6.            Must possess excellent analytical skills.

7.            Prior knowledge of TSAC FAST platforms

8.            Knowledge of regulations governing federal, state, and institutional policies regarding the administration of financial aid

Working Conditions:

1.            Flexible work hours

2.            Requires travel to campuses and schools in the nine-county serve area and to other locations for meetings and other job-related activities

3.            Normal sitting and movement in an office environment

4.            Visual and Hand usage of computer terminal/PC

5.            Ability to lift up to 40 lbs and bend and stoop.

Titles Supervised: none

Requirements of the Position

Education, Training, and Experience Required:

1.            Bachelor’s degree required.

2.            Two years of work experience in either higher education, financial aid, and/or customer service/business related experience

3.            Knowledge of all State Aid Programs

4.            Supplemental knowledge of Title IV programs and regulations

5.            Experience in financial aid file processing and/or counseling of students

Additional Preferred Qualifications

1.            Master’s degree

2.            Five years of work experience in either higher education, financial aid, and/or customer service/business related experience

3.            Familiarity with Banner Student Information System and Argos Reporting System

Hiring Salary Range:  $46,313 - $57,892

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses.  Columbia State is a member of the Tennessee Board of Regents.  Columbia State is known for excellence both inside and outside the classroom.

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 13 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Laura Jent, Director of Human Resources

ljent1@columbiastate.edu

1665 Hampshire Pike, Columbia, TN 38401

931-540-2521

Click here to apply:

https://tbr.csod.com/ux/ats/careersite/4/home/requisition/8388?c=tbr

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Federal Work Study Counselor – Belmont University (Posted Sept 21, 2022)

The federal work study counselor will provide quality service in the area of Student Financial Services for Belmont's internal and external customers. The work study counselor is responsible for managing the university’s work study program, Belmont student employment processes, and assisting with student loan processes. They are the primary point of contact for student employees, hiring managers, and non-profit organizations that hire work study students. The job does qualify as part of Belmont’s Flexible Work Agreement (Select Remote Days/Flexible Schedule) after 90 days.

Primary Duties and Responsibilities:

Work Study

- Plan, develop, and implement policies, procedures, goals, and objectives as related to federal work study and Belmont student employment

- Work with Finance and Accounting to reconcile monthly use of work study funds

- Work with Human Resources to maintain and update the Cornerstone hiring platform

- Plan, develop, and facilitate hiring manager workshops and training, student worker orientations, and the Annual Student Worker Job Fair

- Hire, train, and supervise a team of three student worker employees to assist with administrative duties

- Responsible for the creation and implementation of the university wide Student Worker Evaluation system

- Serve as an advocate and liaison to various university departments and outside stakeholders/organizations to establish and maintain successful working relationships and partnerships on behalf of the university

- Oversee and coordinate the university’s partnership with Nashville, TN Mayor’s office for the Opportunity Now initiative

- Counsel potential and current students on detailed and general financial aid inquires

- Represent the office at campus-based events as well as local, regional, and national conferences

Student Loans (During peak seasons)

- Update, review, maintain, and process electronic loan forms

- Assist with Summer Financial Aid Awarding process and with processing student loans throughout the academic year

- Assist with Loan Communications

- Assist with Loan Audit Reviews including adjustments of over-awarded students or students with negative unmet need or enrollment changes

- The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Required Qualifications: Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service.

• Knowledge of Title IV Federal and State Regulations, particularly those related to Federal Work Study.
• Knowledge of SCT Banner and Cornerstone software preferred.
• Knowledge of institutional payment policy.
• Ability to produce reports, spreadsheets, and forms using Excel.
• Ability to work as a team member.
• Ability to assume responsibility for the "final" decision.
• Excellent written and oral communication skills, frequently used to give difficult responses in a positive manner.         

Required Education        

Bachelor's degree from an accredited college or university required.    

Required Experience     

One to Three years of experience in high traffic customer service. Financial aid, student accounts, or payroll experience preferred.

Click here to apply: https://belmont.csod.com/ats/careersite/JobDetails.aspx?site=10&id=2484

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Program Coordinator – Vanderbilt University (Posted Sept 21, 2022)

The Program Coordinator is part of the dynamic Office of Student Financial Aid and Scholarships (OSFA) team within Enrollment Affairs at Vanderbilt University. The individual in this role assists in the overall coordination of Vanderbilt’s undergraduate merit scholarship program and administration of Vanderbilt’s endowed funds. Reporting to the Associate Director for Scholarships, the Program Coordinator will also support OSFA by counseling students and parents regarding the financial aid application process and reviewing awards. The Program Coordinator should have a demonstrated record of leadership, initiative, and strategic thinking, as well as strong written and oral communication skills.

Duties and Responsibilities

• Coordinate with the appropriate contacts in the academic departments and other entities prior to the beginning of the annual awarding process in order to establish a pool of candidates for the various scholarships associated with a particular department.
• Assist with the identification/selection of eligible endowed scholarships in order to facilitate the awarding of these funds at the appropriate time in the financial aid packaging process.
• Assist with the integration of new and existing endowed scholarships into need-based financial aid packages.
• Assume responsibility for working closely with the appropriate departments in monitoring the eligibility status of those students who have been awarded specific scholarships and promptly notifying those students who become ineligible for whatever reason.
• Utilizing our automated financial aid management system (PeopleSoft) and other operating system software, produce and process applications for financial aid; determine eligibility for federal, state, university, and other aid programs.
• Resolve problems and respond to students and parent inquiries concerning the various financial aid program activities and processes, as well as provide counseling and guidance, for families relative to the processing of their financial aid.
• Attend workshops and conferences, review relevant professional publications, and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting the administration of student financial aid.
• Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.
• Sensitively and promptly respond to an aid applicant’s/recipient’s change in the family’s financial situation.
• Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending. Situations often develop when a family’s deteriorating financial condition appears to be leading toward a student possibly dropping out of school. The Program Coordinator regularly assists with these kinds of problems by exercising professional judgement.
• Other duties as assigned. 

Qualifications

• Bachelor’s Degree is required.
• Master’s Degree is preferred.
• At least two years of related experience is required.
• Proficiency with Microsoft Word, Excel and Outlook is required.
• Demonstrated ability working collaboratively in a team environment is required.
• Ability to communicate effectively, both orally and in writing is required.
• Ability to make administrative/procedural decisions and judgments is required.
• Knowledge of financial aid policies, procedures, and eligibility requirements is required.
• Experience in administering federal financial aid programs is required.
• Knowledge of Oracle/PeopleSoft Student Administration software is preferred.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are.  We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

Click on this link to apply. For additional information, please reach out to Chanell Thomas, Associate Director of Student Financial Aid and Scholarships, chanell.thomas@vanderbilt.edu.

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Associate Director for Scholarships – Vanderbilt University (Posted Sept 21, 2022)

The Associate Director for Scholarships is a key leader within the Office of Student Financial Aid and Scholarships (OSFA) at Vanderbilt University and is responsible for assisting in providing overall leadership, direction, and guidance for the Office of Student Financial Aid and Scholarships by developing goals and objectives based upon institutional policy. Reporting directly to the Executive Director of Student Financial Aid and Scholarships, this position will lead Vanderbilt’s undergraduate merit scholarship awarding process and coordinate OSFA’s community outreach efforts.

OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

Duties and Responsibilities

• Assist in providing overall leadership, direction, and guidance for the Office of Student Financial Aid and Scholarships (OSFA) by developing goals and objectives based upon institutional policy.
• Establish and maintain an efficient proactive restricted/endowed merit and need-based scholarship awarding program that ensures that these scholarship funds are committed/awarded at the earliest possible point in the annual financial aid awarding process. This includes working with external partners such as the Global Education Office.
• Serve as the OSFA liaison to the Office of Development and Alumni Relations (DAR).
• In coordination with the Office of Undergraduate Admissions (OUA), serve as the OSFA liaison for all processes, activities, and programs. This includes serving as the coordinator for need-based international student awarding.
• Oversee the administration of Vanderbilt’s Net Price Calculators.
• Coordinate community outreach efforts for OSFA.
• Assume responsibility for the monitoring of funds available for awarding each year in the various scholarship projects.
• Serve as the OSFA liaison with OUA in coordinating and reviewing publications.
• Coordinate OSFA involvement in the awarding and disbursing of funds in the Crescere Aude program.
•  Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
• Create and exceed service standards utilizing key service dimension and from knowledge of customer expectations and best practice.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet internal and external customer needs.
• Identify, establish, and evaluate quality assurance standards, programs, and procedures within OSFA.
• Other duties as assigned.

Supervisory Relationships
This position has supervisory responsibility over the Program Coordinator and shares supervision of the Program Assistant; the position reports to the Executive Director of Student Financial Aid and Scholarships.

Qualifications

• A Bachelor’s degree from an accredited institution of higher education is necessary.
• A Master’s degree from an accredited institution of higher education is preferred.
• At least ten years of relevant, related experience in admissions and/or financial aid is necessary.
• Ability to plan, develop, coordinate, and direct student financial assistance programs and initiatives is preferred.
• Knowledge of principles, practices, methodology, and procedures for the provision of student financial aid is preferred.
• Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources is preferred.
• Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment is preferred.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures is preferred.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments is preferred.
• Knowledge of federal and state laws, regulations, and policies pertaining to the provision of student financial aid is preferred.
• Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community is preferred.
• Demonstrated ability working collaboratively in a team environment is necessary.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are.  We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

Click on this link to apply. For additional information, please reach out to Brent Tener, Executive Director of Student Financial Aid and Scholarships, b.tener@vanderbilt.edu.

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Financial Aid Coordinator I - TCAT & Accounting Functions - Chattanooga State Community College (Posted Sept 21, 2022)

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values:
- We cultivate an inclusive environment.
- We care about the well-being of each other.
- We instill trust through integrity and transparency.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future. 

We have an opening for Financial Aid Coordinator I - TCAT & Accounting Functions at our Chattanooga State campus!

The role will be responsible for the following:

The Coordinator position is the primary point of contact for student aid programs for the TN College of Applied Technology (TCAT) at Chattanooga. This position is responsible for administration of all federal, state, and institutional scholarship, grant, and loan programs – including, but not limited to: verification of program eligibility, packaging awards, monitoring clock hour progression and award disbursements, evaluating Satisfactory Academic Progress, and review of appeals. The Coordinator is also the liaison with state agencies (THEC/TSAC) and utilizes the FAST student information system for downloading eligibility rosters, updating eligibility data, certifying award payments, and making payment adjustments. In addition, the Coordinator oversees monthly, quarterly, and yearly reconciliation of state and institutional accounts in coordination with the Business Office and other Financial Aid team members.


Position Requirements:

• Must possess at least an Associate’s Degree in a related field, such as Accounting, Finance, Business, or Education – Bachelor’s preferred • Proficient in Microsoft Office and other commonly used office applications • Experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft. • Extensive experience working in finance, customer service, or educational setting, preferably at a post-secondary institution • Comfortable working in a stressful, fast-paced environment with a high level of sensitivity towards confidentiality and working with a diverse student population • Demonstrated skills in basic accounting and clerical functions

Essential Functions:

Organizational Culture and Inclusive Practices
- Efficient, accurate, and equitable awarding of available scholarship, grant, and loan funds in accordance with federal, state, and institutional regulations
- Establishes clear communication channels with faculty, staff, students, and families
- Maintains consistent policies, procedures, and processes that deliver financial assistance to students equitably and in compliance with all guidelines and deadlines
- Develops and adheres to consistent business practices, both within the Financial Aid Office and in collaboration with outside offices, for accurate fund reconciliation
- Serves as Financial Aid representative both on and off campus as appropriate and acts as liaison with outside agencies such as TSAC, THEC, etc.
- Other duties as assigned

Holistic Student Support
- Daily monitoring of clock hour progression, missing/incomplete financial aid requirements, eligibility updates, attendance changes, and student needs with timely responses and communications with students
- Collection of data to identify trends and conduct analysis to support at risk students and/or programs
- Develops positive working relationships with TCAT Student Services staff to provide effective customer service

Fiscal Stewardship
- Adheres to consistent, accurate policies, procedures, and processes for awarding TCAT students, making award adjustments, and evaluating eligibility in accordance with federal, state, and institutional guidelines
- Establishes comprehensive, transparent business practices, in collaboration with the Business Office and other Financial Aid team members, for tracking incoming ACH payments, requests for state scholarship/grant disbursements, returns of state funds, and schedule account reconciliation functions. 

Knowledge, Skills and Abilities:

• Effective time management and prioritization of job demands • Basic knowledge of generally accepted accounting principles • Attention to detail and understanding of data analysis, mathematical & financial computations, and identifying/resolving data discrepancies • Ability to work collaboratively and establish positive, productive working relationships • Excellent communication and customer service skills • Demonstrates continuous learning and improvement in knowledge of and compliance with federal and state regulations, technical processes, and professional development • Works independently, with minimal supervision, meets goals and deadlines, is self-directed and seeks innovative ways to perform job responsibilities efficiently and effectively • Other duties as assigned.

Projected Salary Range:

44,810.00 - 53,770.00 

Closing Date: 10/19/2022 (Must be submitted by 5:00 p.m. est.)

Click here to apply: https://tbr.csod.com/ux/ats/careersite/2/home/requisition/8289?c=tbr

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Enrollment Assistant - One Stop - Roane State Community College (Posted Sept 18, 2022)

Description of Duties:

• Access and correctly interpret information in Banner related to Admissions/Records/Financial Aid
• Analyze and problem solve student situations to provide direct recommendations
• Anticipate student needs, always providing the most thorough information
• Review documents to determine validity and scan, verifying documents are readable and all pages have been included
• Deal with conflict situations and assist in providing solutions
• Communicate with students through email, phone and in person conversations
• Other duties as assigned

Qualifications

• Associate's Degree or higher
• Minimum 1-year customer service experience
• Must possess excellent communication, analytical thinking and problem solving skills
• Must be able to work autonomously; making confident decisions as well as serving as a team player
• Ability to adapt to change as college and departmental policies and procedures change
• Proficiency using Excel, Microsoft Word, PowerPoint
• Ability to accurately communicate information verbally and in writing in a courteous and professional manner
• Ability to organize and prioritize work appropriately and independently on a daily basis

Preferred Qualifications:

• Knowledge of admissions, records and financial aid in college/university setting
• Ellucian Banner 9 knowledge
• Experience working in an educational setting

Click Here to Apply - https://tbr.csod.com/ux/ats/careersite/11/home/requisition/7741?c=tbr

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please be sure to include the complete Begin and End Dates under your Employment History. Please note: attaching a resume does not substitute for completion of the application form.  Scan and attach required documents (diploma, High School Equivalency (HSE) Diploma, transcripts, certifications), and resume to the online application in Word or PDF format (less than 2 MB in size).  Once the online application is complete a confirmation number will be given to the applicant verifying receipt of the application. 

Candidates who are called for an interview must notify Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.

Offer of employment contingent upon successful background check.

We offer a comprehensive benefits package which includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts and state employee discounts.

Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

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Veterans Services Coordinator/College Certifying Official - Roane State Community College (Posted Sept 18, 2022)

The VA Coordinator/School Certifying Official (SCO) evaluates and processes Department of Defense (DOD) and Department of Veterans Affairs (VA) education benefits, verifies student benefit eligibility, helps students through the benefit application process, updates benefit information on a continuous basis in DOD/VA and/or University systems, runs and review queries to monitor student’ academic progress noting any concerns, ensures the school maintains compliance with all VA/DOD and state policies as they relate to military educational benefits, keeps supervisor and staff informed of any pertinent changes to related military education policies, codes students and builds contracts according to their respective benefit programs, coordinates with the bursar’s office/bookstore regarding payment information as it relates to military educational programs, and manages the Veteran’s Services office.

The VA Coordinator serves as a student Success Coach for students receiving VA benefits. This position will provide holistic student support services and academic advising, focusing on the relation between Student Services and VA benefits. The incumbent will guide students through the entire enrollment and advisement process which includes but is not limited to areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling. This position will serve as a mentor and coach throughout the academic tenure of assigned student supporting them from enrollment to graduation (in collaboration with faculty advisors upon the student’s completion of select benchmarks).

Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

Typical Duties and Responsibilities:

• Advise Veteran and Veteran dependents about VA benefits
• Reconcile VA and RSCC Student Financial Accounts
• Assist students in requesting VA education benefits certification
• Certify enrollments/enrollment changes to the VA
• Maintain compliance to all state and federal VA policies and procedures
• Plan and implement engagement events for Roane State veteran students
• Develop recruitment strategies for veterans
• Assist students with career exploration and choice of academic major
• Assist students in developing an Academic Plan for timely completion
• Assist students in accessing resources for academic, financial and/or personal support
• Serve as an academic advisor
• Coach and mentor students providing support in their academic career
• Coordinate with college personnel to resolve personal and financial issues that are barriers to student success
• Identify academically at-risk students and facilitate appropriate interventions
• Create individual educational plans and develop/coordinate appropriate interventions
• Maintain a flexible schedule for student advisement appointments
• Collaborate with faculty and staff on the delivery of support components & college resources
• Assist students/faculty advisors with completing Admissions, Financial Aid requirements and SAP Appeals
• Promote visibility of Veterans Services through outreach to students and faculty
• Collaborate on individual student success strategies with faculty advisors
• Participate in specialized training, including annual SCO training refreshers
• Maintain detailed records in accordance with VA regulations
• Notify the State Approving Agency (SAA) of any substantive program, policy, and approval criteria changes

 
Required Qualifications

• Bachelor’s Degree Required
• Higher Education Experience in at least one of the following areas: Veteran’s Affairs, Admissions & Records, Financial Aid, Academic Advising, Counseling
• Experience working with students in a one on one setting
• Proficient in Microsoft software (Word, Excel, PowerPoint, Outlook, etc.)

 
Preferred Qualifications

• Military Benefits Experience (as a veteran, or the dependent/family member of a veteran/active duty)
• Experience using VA ONCE
• Experience with Banner software, BDMS
• Experience with Recruiting

Knowledge, Skills, Abilities and Work Characteristics

• Strong interpersonal skills
• Strong communication skills
• High energy
• High attention to detail
• Good data collection and documentation skills
• Capable of handling multiple projects
• Strong Self-discipline and motivation
• Ability to handle stress and meet deadlines
• Ability to adapt to a changing work environment
• Ability to maintain high expectations while providing nurturing support in student interactions
• Ability to work with multiple constituencies

Note To Applicants:

All applications will be processed online only.

Click Here to Apply - https://tbr.csod.com/ux/ats/careersite/11/home/requisition/8270?c=tbr

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please be sure to include the complete Begin and End Dates under your Employment History. Please note: attaching a resume does not substitute for completion of the application form.  Scan and attach required documents (diploma, High School Equivalency (HSE) Diploma, transcripts, certifications), and resume to the online application in Word or PDF format (less than 2 MB in size).  Unofficial transcripts are acceptable for he application process. Official transcripts will be required upon hire. Once the online application is complete a confirmation number will be given to the applicant verifying receipt of the application. 

Candidates who are called for an interview must notify Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.

Offer of employment contingent upon successful background check.

We offer a comprehensive benefits package which includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts and state employee discounts.

Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

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Assistant Director - Admissions, Records, & Graduation - Roane State Community College (Posted Sept 18, 2022)

Description of Duties:

• Assist Registrar with the overall operations of the Admissions, Records, and Graduation Office
• Supervise and train processing staff
• Support front line staff with questions and issues related to Admissions, Records, and Graduation
• Provide support to Graduation Analyst
• Auditing of daily processes such as Program of Study, Unreported Schools, Application error reports
• Identify and Resolve duplicate IDs; including coordination with other departments
• Processing of Academic Probation & Suspension
• Certification of Athletic Eligibility through TJCAA/NJCAA
• Updates of departmental web pages and catalog
• Manage electronic transcript processing and error resolution with National Student Clearinghouse
• Serve as secondary DSO in SEVIS for International Admissions

 

Qualifications/Ratings:

• Bachelor's Degree Required
• 3-5 years experience in Admissions Processing or Records/Registration
• Experience with Banner & National Student Clearinghouse required
• Supervisory experience
• Ability to establish and meet objectives in a timely manner and by established deadlines
• Must have strong analytical, conceptual, logical, and problem solving abilities and the capability to work without direct supervision.
• Knowledge of FERPA, as well as federal, state and college admissions & records related policies, guidelines, and legislation

 

Note to Applicants:

Click Here to Apply - https://tbr.csod.com/ux/ats/careersite/11/home/requisition/8269?c=tbr

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please be sure to include the complete Begin and End Dates under your Employment History. Please note: attaching a resume does not substitute for completion of the application form.  Scan and attach required documents (diploma, High School Equivalency (HSE) Diploma, transcripts, certifications), and resume to the online application in Word or PDF format (less than 2 MB in size).  Once the online application is complete a confirmation number will be given to the applicant verifying receipt of the application.  

Candidates who are called for an interview must notify Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.

Offer of employment contingent upon successful background check.

We offer a comprehensive benefits package which includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts and state employee discounts.

Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

Eligible TASFAA members should send the exact wording for the open position and if there is a document to add, please make sure it is in .PDF format.