Current Job Postings

Financial Aid Assistant and Customer Service Specialist

Columbia, Tennessee, United States

Staff Full-Time

Job Purpose: To provide excellent customer service to current and prospective students, parents, co-workers, and other visitors in the Financial Aid Office. Assist students with general questions concerning Columbia State Community College and specific questions concerning financial aid electronically and in person

Essential Functions:

Receive students and guests, in person and virtually, in a pleasing and helpful manner and ensure adequate information is distributed to the clients.
Answer the telephone and coordinate the responses to Financial Aid emails, facilitate Service Desk software for Financial Aid and collaborate with EDAmerica as needed.
Assist the clients with the completion of forms and the acquisition of required documents.
Maintain a positive, efficient and comfortable environment for students and guests.
Monitor the department specific emails such as program of study and respond.
Maintain an on-going understanding of financial aid rules and regulations.
Assist in the coordination of Financial Aid events, such as Constitution Day and FAFSA Frenzies.
Assist in maintaining the operational calendar for required submissions and reports and student communications.
Assist the director and associate directors in the development of communications for internal training.
Perform clerical duties such as typing, correspondence, travel claims, purchase orders, work orders and other documents; duplicating and filing correspondence, etc.
Understand the general function of financial aid and assist other team members if needed through functional cross-training.

Supplemental Functions:

Maintain files accurately, electronically.
Review and update electronic platforms such as chatbots and web pages.
Handle multiple tasks simultaneously
Perform other job-related duties as assigned.

Knowledge, Skills, Abilities and Work Characteristics:

Ability to communicate effectively, accurately and appropriately, verbally and in writing.
Ability to maintain confidentiality of records and information.
Efficiently operate a personal computer, associated software (Outlook, Word, Excel, etc.) service desk software (i.e. KACE) and student information systems (i.e. BANNER)
Ability to interact in an effective and appropriate manner with diverse populations, the Columbia State community and the public.

Education, Training, and Experience:

High School Diploma or equivalent required
Computer skills in using Microsoft Office and the Internet required
Associate’s degree in business, office administration, or related field preferred
Previous office experience with word processing and data entry skills preferred
Customer Service experience in a fast-pace environment preferred

Working Conditions:

Flexible work hours; overtime may be required during peak periods
Requires travel to campuses and schools in the nine-county service area and to other locations for meetings and other job-related activities.
Normal sitting and movement in an office environment
Visual and Hand usage of computer terminal/PC
Ability to lift up to 40 lbs and bend and stoop.

Hiring Salary Range: $29,090- $34,900

This position is based at the Columbia, TN Campus.

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.

Columbia State offers a comprehensive benefits package, including but not limited to the following:

Vacation and Sick Leave
14 paid holidays
Medical, dental, vision and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2501

Click here to apply: https://careers.tbr.edu/jobs/financial-aid-assistant-and-customer-service-specialist-columbia-tennessee-united-states

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Financial Aid, Counselor, Extended Campus

Nashville, Tennessee, United States

Staff

Staff Full-Time

Title: Financial Aid Counselor, Extended Campuses

POSITION SUMMARY
The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Two years of relevant experience

PREFERRED QUALIFICATIONS
Experience in financial aid

Experience with Banner, SLATE, and Degree Works

NASFAA credentials

KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.

Open Until Filled: Yes

Rate of Pay: $37,791.00 - $45,357.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

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Financial Aid Technical Clerk

Nashville, Tennessee, United States

Staff

Staff Full-Time

Title: Financial Aid Technical Clerk

POSITION SUMMARY
Serves as the main front desk attendant in the Financial Aid Office and assists with walk-ins and data entry.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Greets and directs students and provides general information and assistance. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Serves as official back up to the financial aid general email box and monitors the financial aid texting system. Organizes archiving system to manage and retrieve office documents upon request. Processes department mail timely. Assists with creating student files. Maintains office signage, ensuring all notices are current and valid. Determines disposition of incoming documents and forwards them to appropriate department. Processes purchase orders for the office and assists with travel arrangements

REQUIRED QUALIFICATIONS
High school diploma or educational equivalent

Previous work experience in office setting

Knowledge of Microsoft applications

PREFERRED QUALIFICATIONS
Associate’s degree

Prior experience with Banner and/or financial aid management software

Experience with organizational purchasing and travel

Experience working in higher education

KNOWLEDGE, SKILLS AND ABILITIES
Intermediate to advanced computer skills. Ability to maintain effective working relationships with faculty, staff and the general public. Effective time management and organizational skills. Strong customer service skills.

Open Until Filled: Yes

Rate of Pay: $34,359.00 - $41,223.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

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Financial Aid Associate

Nashville, Tennessee, United States

Staff Full-Time

Closing on: Jul 7 2025

Title: Financial Aid Associate

Employee Classification: Clerical & Secretarial

Institution: System Office

Department: Service Center/Office of Student Success

Campus Location: Tennessee Board of Regents System Office

Job Summary

The Financial Aid Support Associate, Student Services is responsible for ensuring all financial aid processing functions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, state, and federal regulations, policies, and guidelines. In consultation with the Assistant Vice Chancellor for Enrollment Management, Student Banner Shared Services Specialist and Associate, and TCAT staff this position administers state and federal aid programs, performs Pell Grant reconciliation, federal student aid verification, Return of Title IV (R2T4), and other financial aid related functions for the technical colleges. The Associate, Student Services works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served.

Job Duties

75% - Financial Aid • Administer all state aid programs to include Wilder-Naifeh Technical Skills Grant, Tennessee Promise Scholarship, and Tennessee Reconnect Grant • Assist in interpreting new policies and how these policies will affect Banner set up • Perform verification and conflicting data resolution • Assist with financial aid packaging processes • Process daily financial aid workflows • Process Return of Title IV (R2T4) • Reconcile financial aid accounts • Maintain adequate financial aid records • Review student progress and continuing eligibility for financial aid • Assist the Assistant Vice Chancellor, Enrollment Management and Banner Shared Services staff with all other Banner financial aid maintenance as directed - (Essential)
10% - Customer Service • Field TCAT employee financial aid related questions and research financial aid transaction processing concerns • Work cooperatively and effectively with other TCAT and TBR Central Office departments • Communicate to employees and administration regarding financial aid related issues and solutions - (Essential)
10% - Reporting • Collaborate with the Office of Academic Affairs, Policy and Strategy, and Information Technology to initiate and compile institutional, TBR, state, and federal required reports as well as ad hoc reports, as necessary • Oversee the submission of data to the National Student Clearinghouse to ensure timeliness and accuracy • Assist in the preparation of all necessary TBR, state, and federal financial aid related reports - (Essential)
5% - Other Duties • Perform additional duties as assigned - (Marginal)

Minimum Qualifications

Bachelor’s degree and a minimum of 2 years of related work experience OR an Associate’s degree and a minimum of 5 years of related work experience OR a comparable combination of education and experience
Experience working in financial aid or accounts receivable in a technical college, community college, university setting or system
Knowledge of financial aid programs such as Pell Grant, Tennessee Student Assistance Award, Tennessee Promise Scholarship, etc.
Ability to plan, organize, and solve complex and routine tasks simultaneously
Experience with Banner or similar ERP system

Preferred Qualifications

Experience within a shared service operating environment
Experience or training in Windows operating system and Microsoft Office 365 applications

Knowledge, Skills, and Abilities

In-depth knowledge of college or university financial aid or accounts receivable processing and reporting requirements
Broad knowledge of federal and state laws and guidelines
A willingness and passion to learn new hardware and software systems that are consistent with duties
Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions
Effective organizational and time management skills
Ability to work as part of a team or work alone without close supervision
Ability to communicate effectively, both in writing and orally.
Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information

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Assistant Director, Scholarships, Outreach and Compliance

Nashville, Tennessee, United States
Staff
Staff Full-Time

Title: Assistant Director, Scholarships, Outreach, and Compliance

POSITION SUMMARY
This position is responsible for developing and managing outreach events, managing institutional partnerships including scholarship funds, and directing the development, maintenance and monitoring of the College’s financial aid compliance program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Evaluate legislative changes for potential impacts to the College and assist the Director in partnering with other institutional departments to respond to pending legislation that impacts the Office of Financial Aid or the College, including identifying regulatory changes and ensuring timely implementation of institutional procedures to ensure ongoing compliance. Lead a risk-based quality control program of the College’s financial aid performance to ensure compliance with regulatory compliance procedures. This includes transaction testing, reporting, deficiency tracking and remediation. Direct an ongoing regulatory training program for institutional partners to ensure regulatory awareness and operational effectiveness. Manage the financial aid operational and communication calendar and processes to ensure timely reporting.

Direct office workflows related to file processing, scanning, year-end and preparation and planning for upcoming fiscal year. Oversee Nashville State’s relationship with the EdAmerica Call Center for quality assurance and serve as the primary contact for referrals and escalations. Additionally handle the submission of training opportunities to EdAmerica. Collaborate with the Welcome Center on Financial Aid issues ensuring timely resolution. Lead the financial aid outreach efforts, by scheduling staff for events and workshops, organizing office-sponsored events, and keeping the financial aid webpage information up to date. Identify and implement process improvements within the financial aid office to increase student success, improve department efficiencies, reduce costs and streamline/simplify financial aid processes for students.

Manage the financial aid components of the CPOS (Course in Program of Study) including daily reports, and collaboration with Records office to resolve any complications. Serve as backup to the co-Assistant Director of Financial Aid, as needed but particularly with professional judgement, dependency overrides, homeless youth determinations, and R2T4s. Direct resolution of engagement reporting throughout the term and during end-of-term processing. Evaluate and determine appropriate resolution for any over awards, coordinate with other employees within the office to resolve. Coordinate with the Student Account & Billing Office on the state aid fund account numbers needed for application of state aid on the Finance side. Coordinate with Records and Student Account & Billing Offices on the resolution of duplicate student records in Banner. Supervise and train assigned office personnel, specifically the coordinators (5). Serve as a member of the SAP and IRP appeal committees.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Five (5) years of increasingly responsible experience in a financial aid office or at least one (1) year of experience in a financial aid office with sufficient NASFAA Professional Credentials to demonstrate required knowledge.

Experience in administering, awarding, and reconciling at least one state aid program (TN Education Lottery Scholarship, TN Reconnect, TN Promise, or TN Student Assistance Award)

Experience using federal EDE software processing websites (such as NSLDS, COD, FPP, etc.) and other financial aid related software.

PREFERRED QUALIFICATIONS
NASFAA credentials

Prior experience using BANNER, ARGOS, Automic, Dynamic Forms, Xtender (BDM), FAST, and SLATE

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of BANNER and state program processing. Working knowledge of regulations governing federal, state, and institutional financial aid policies. Strong interpersonal and communication skills, both written and oral, with the ability to work effectively in a diverse community. Critical thinking skills to identify underlying principles, motivations, and facts by breaking down information. Ability to work independently with minimal supervision, demonstrating self-direction, responsibility, and accountability. Proficient in MS Office, including PowerPoint or other presentation software. Ability to make strategic and complex decisions using professional judgment. Ability to provide clarification, guidance, and support to direct reports. Ability to establish and maintain positive and productive relationships with faculty, staff, students, and external contacts. Demonstrated time management and prioritization skills to complete tasks in a timely manner. Integrity in handling confidential and sensitive information, with the ability to accurately document and maintain data. Willingness to work nights and weekends as needed.

Open Until Filled: Yes

Rate of Pay: $48,562.00 - $72,844.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

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Financial Aid Specialist

Jackson, Tennessee, United States
Student Services
Staff Full-Time
Closing on: Jul 11 2025

Title: Financial Aid Specialist

Job Summary

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Job Duties

Communication/Documentation: Serve as primary point person for EdAmerica escalations and as back up for the generic office email account
Oversee and Administer the Federal Work-Study program, process V4/V5 reporting to Dept. of Education, and resolve UEH issues
Serve students at front counter when Assistants are unavailable and provide telephone support.
Prepare Satisfactory Academic Progress (SAP) appeals and state aid appeals for the Director/Student Aid & Awards Committee review.
Order office supplies, Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.)
Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility.
Other duties as assigned.

Minimum Qualifications

Associate degree

Preferred Qualifications

One year of financial aid (or related) experience

Knowledge, Skills, and Abilities

Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus.
Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed.
Reasoning ability required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Physical Demands / Working Conditions

Prolonged periods of sitting at a desk and working on a computer
Prolonged periods of standing at times
Prolonged screen time
Must be able to lift up to 25 pounds at times
Repetitive Movement

Pay Rate: $35,771 - $42,925 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)

Position Close Date: 07/10/2025

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.

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Dual Enrollment & Federal Work Study Coordinator

Nashville, Tennessee, United States

Staff

Staff Full-Time

Title: Dual Enrollment and Federal Work-study Coordinator

POSITION SUMMARY
Administration of the Dual Enrollment/Middle College Grant programs and the Federal Work-Study (FWS)
Program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Responsible for maintaining a thorough understanding of the state guidelines applicable to the Dual Enrollment and Middle College grant processes. Responsible for administering and reconciling the Dual Enrollment and Middle College grant programs. Coordinate with the Director of High School Programs to gather the information needed to award students. Serve as a backup member of the SAP and IRP committees for appeals. Responsible for maintaining a thorough understanding of the federal regulations applicable to the Federal Work-Study program.

Responsible for administering the Federal Work-Study program, including working with students for job placement, hiring packets, verifying timesheet figures, ensuring compliance with federal regulations.
Serve as a liaison with our Community Service Partners to ensure that at least 7% of our total FWS allotment is spent on community service (including at least one reading tutor) each year. Responsible for working extended hours as needed to accomplish work assignments, inclusive of working extended hours during registration periods. Responsible for designing and presenting FWS Orientation sessions for students in the FWS program.

REQUIRED QUALIFICATIONS
Bachelor’s degree

2 years of related experience in customer service

PREFERRED QUALIFICATIONS
2 years of financial aid experience

Experience in higher education

Prior experience administering the Dual Enrollment Grant or Federal Work-Study program

Prior experience with Banner, FAST, COD, Excel, and D2L

NASFAA Credentials

KNOWLEDGE, SKILLS AND ABILITIES
Attention to detail and ability to maintain a heavy workload with minimal errors is essential. Effective oral and written communication skills. Excellent customer service skills. Working knowledge of regulations governing federal, state, and institutional policies regarding the administration of financial aid. Ability to interpret and apply guidelines and regulations related to Dual Enrollment and Federal Work-study programs. Ability to work independently with minimal supervision.

Open Until Filled: Yes

Rate of Pay: $45,726.00 - $54,880.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

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Director of Financial Aid

Milligan University

The Student Financial Services Office at Milligan University, Milligan, TN, invites applications for the full-time, salaried, exempt position of Director of Financial Aid. Reporting to the Vice President for Enrollment Management, this position supervises the administration of all federal Title IV, State of Tennessee, and institutional financial aid. The Director must be familiar with and comply with all applicable federal, state, and institutional guidelines as they award and communicate financial aid to Milligan University students.

Qualifications: Successful candidates should have a bachelor’s degree and 5+ years of experience working in financial aid. Managerial experience preferred. Successful candidates should also have excellent communication skills (written and verbal), attention to detail, and demonstrate a strong Christian faith and commitment to Milligan’s mission as a Christian liberal arts university. Primary duties and responsibilities would be performed on Milligan’s campus in an office environment. Occasional local travel may be required.

Application Process: Applicants should submit an application for employment, cover letter, and resume via email to the VP for Enrollment Management at FinancialAidDirectorSearch@milligan.edu. Review of applications will begin immediately and will continue until the position is filled. Questions about the position or application may be directed via email to the email address above.

To apply for this job email your details to financialaiddirectorsearch@milligan.edu

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Financial Aid Coordinator- State & University Programs, Office of Financial Aid & Scholarships

Chattanooga, TN, United States (On-site)

Job Description

The primary responsibility of the Financial Aid Coordinator – State & University Programs is to coordinate the awarding, reconciliation, and monitoring of over $14 million in university and state scholarship/grant programs. This position will handle day to day operation of all matters relating to university scholarship programs/awards, monitoring of academic progress for scholarship renewal, administrative reporting to Tennessee Student Assistance Corporation for state programs, and compliance with state and institutional policies. The Financial Aid Coordinator will use various types of technology to create necessary reports to balance, reconcile and award university and state scholarships accurately. This position will act as the liaison between UTC Financial Aid and departments on campus for all matters related to scholarships and as the liaison between UTC and the state for matters related to assigned state scholarships/programs. The Financial Aid Coordinator will keep up to date with the latest state regulations and advise students and parents about all financial aid possibilities and awards other state-related aid.

Responsibilities

Counsel students/parents regarding their financial aid status as related to university & state programs; oversee university scholarship programs including but not limited to first-time freshmen renewable scholarships; scholarships assigned to UTC Admissions/UTC Office of Financial Aid; assist the responsible parties within departments on campus to award scholarships assigned to their area; oversee all intermediate state programs through the TN Student Assistance Corp, including but not limited to the, TN HOPE Foster Child Grant, TN Dependent Child Tuition Grant, TN Vocational Rehab, Helping Heroes Grant, Graduate Nursing Loan Forgiveness Program, Math Science Teacher Program, Minority Teaching Fellows Program, Tennessee Teaching Scholars Program, and Rural Health Loan Program.

Responsible for the end of term/year review of all renewable scholarships awarded in conjunction with UTC Admissions as well as endowed scholarships assigned to Financial Aid; responsible for the certification and reconciliation of all minor state program awards with Tennessee Student Assistance Corp (programs mentioned above); provide on /off campus presentations to high school, civic clubs, etc. concerning financial aid opportunities and processes; conduct staff and student training on State Programs and maintain HOPE/Scholarship portions of departmental website.

The ideal candidate will possess the following:

Effective customer service and interpersonal skills
Superior organizational and problem resolution skills
Ability to prioritize tasks to meet deadlines
Basic computer software skills including MS Office
Ability to communicate effectively with scholarship recipients, staff, faculty, and the state as needed in a professional manner
Knowledge of TN state programs

Review of applications will begin on May 5, 2025 and continue until the position is filled. Applications received by this date will receive priority consideration.

Qualifications

Minimum Qualifications: Bachelor’s degree in Business or related field and two years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications: Previous experience in a Student Financial Aid Office, experience with scholarship programs, experience using Banner.

About Us

The University of Tennessee at Chattanooga is in the heart of one of Tennessee’s largest and most dynamic cities. As a national model for metropolitan universities, UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programs—at both the master's and doctoral levels. UTC and Chattanooga—nationally recognized for its downtown redevelopment and wealth of outdoor recreation—are inextricably linked, and the University is central to the workforce and economic development efforts of the region and the state.

Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health, Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science, Entrepreneurship to Veteran Student Support. Innovation is a strategic focus, and UTC research and development in smart city technology is an industry leader. UTC is the first and only university in the country with access to a managed, commercial quantum computing network, and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region.

UTC is a driving force for achieving excellence, and our mission is to actively engage students, faculty and staff; embrace diversity and inclusion; inspire positive change; and enrich and sustain our community.

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Christian Brothers University - Financial Aid Counselor

About Christian Brothers University:

CBU is committed to creating and maintaining a rigorous and enriching learning experience for our students by providing them the best instruction and support by a superior faculty and staff. CBU encourages opportunities to celebrate diversity in an environment that prepares our students to be global citizens. CBU is an attractive and safe campus environment, and it is quite possibly one of the friendliest campuses anywhere.

If you would like to contribute to these hallmarks of a CBU education, please consider applying for our faculty or staff vacancies through these current employment opportunities.

Job Description:

This position focuses on the core responsibilities associated with screening students for financial aid eligibility and providing comprehensive counseling services in financial aid. The Financial Aid Counselor will conduct student need analysis, perform federal verifications and packaging of student aid, certify federal loan eligibility, provide financial aid counseling, make professional judgment decisions regarding student aid eligibility, and facilitate problem-solving with prospective and current students, including parents and legal guardians. The chosen candidate for this job will interact with specific outside agencies to facilitate the student eligibility process, and he/she will be accountable for ensuring compliance with federal regulations.

Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.
Conducts verification of student and parent application data in compliance with federal criteria.
Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements. Monitors individual student awards. Resolves data conflicts and over-awards.
Collaborate with team members on individual student appeals concerning eligibility. Utilizes professional judgment to adjust a student's eligibility based on documented mitigating circumstances following federal statutes. Complex eligibility situations may be referred to the Director of Financial Aid.
Repackage or revise aid due to status changes and use professional judgment as it pertains to extenuating circumstances in alignment with the University's goals.
Provides financial aid counseling to students and parents regarding all aspects of the process of financial assistance. Make necessary referrals to other student service offices.
Maintains knowledge of policies within other departments (Admissions, Registrar, Student Success, Business Office, and Student Life) to understand the impact of aid and student eligibility. Performs other duties as assigned.
Provides support to students experiencing family, personal, or economic crises that may impact school performance.
Specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
Monitors and evaluates students' satisfactory academic progress. Assists with the adjudication of student appeals relating to academic progress.
Maintains the highest level of customer service, including student confidentiality, in accordance with FERPA regulations.
Interacts with appropriate outside entities to facilitate the student eligibility process.
Participates in developing institutional financial aid policies and procedures that will positively impact the efficiency and quality of service provided.
Prepare and deliver financial aid presentations to the campus community and other external stakeholders and advocate for financial literacy.
Maintains appropriate documentation via data entry systems.
Participate in annual training and professional organizations to keep abreast of new information and program changes to be implemented.
Performs other duties as assigned.

Requirements:

Bachelor's degree.
Demonstrated ability to work independently, pay attention to detail, handle multiple tasks, and prioritize duties.
Excellent oral, written, and interpersonal communication skills.
Overall proficient skill level in Microsoft Office includes Word, Excel, PowerPoint, email, and basic computer concepts.
Promote a professional appearance and attitude and engage in behaviors that create an inclusive environment where all people are valued and supported.
Ability to work well with a diverse population and possess a skill set to resolve complex issues. Two years of Title IV financial aid experience.
Knowledge of Banner (Ellucian) student information system.

Preferred Qualifications

Two years of Title IV financial aid experience

Additional Information:

Christian Brothers University is a Catholic university in the student-centered tradition of the De La Salle Christian Brothers. CBU fosters academic excellence in a range of programs to prepare students from all faiths and backgrounds for careers and lives informed by the Lasallian values of faith, service, and community.

Christian Brothers University offers a comprehensive benefits package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, 403(b), and both undergraduate and graduate tuition waiver plans. CBU also offers tuition waivers for dependents of employees and participates in the Tuition Exchange Program, a reciprocal scholarship exchange program for family members of full-time faculty and staff.

Christian Brothers University offers equal employment opportunity to all applicants for employment, regardless of sex, age, race, color, religion, sexual orientation, national and ethnic origin or disability.

Application Instructions:

Please complete the online application and provide a cover letter, resume/CV, and the names and contact information for three references with your application. Here: https://www.cbu.edu/human-resources/

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Financial Aid Coordinator

Memphis, Tennessee, United States

Staff

Staff Full-Time

Closing on: Apr 11 2025

Title: Financial Aid Coordinator

Employee Classification:

Institution: TCAT-Memphis

Department: Student Services

Campus Location: TCAT Memphis - Instructional Service Center

Job Summary

Financial Aid Coordinator
Supervise, evaluate, and train financial aid staff
Coordinate financial aid programs including PELL, TN Promise, TN Reconnect, TELS, etc.
Inspect student aid files to ensure compliance with state and federal guidelines
Review verification process and resolution of conflicting information
Process Return of Title IV & Reconciliation of financial aid accounts
Monitor and evaluate student progress to determine continued financial aid eligibility
Compile and complete financial aid reports in a timely manner
Maintain compliance in all aspects of federal and state regulations
Attend federal and state workshops and conferences
Assign tasks to financial aid staff

Job Duties

Minimum Qualifications

Bachelor's degree from an accredited institution with an emphasis in accounting, business, or finance
Four (4) years of administrative responsibility including supervision of staff
Knowledge of Department of Education federal/state financial aid rules and regulations
Knowledge of financial aid programs including PELL, TSAA, SEOG, TN Lottery Scholarship
Demonstrated proficiency in oral and written communication
Evidence of ability to plan, organize and manage multiple tasks with attention to detail and accuracy
Proficient in computerized accounting systems and software programs
Experience working in a higher education environment a plus

Preferred Qualifications

Bachelor's degree from an accredited institution with an emphasis in accounting, business, or finance
Four (4) years of administrative responsibility including supervision of staff
Knowledge of Department of Education federal/state financial aid rules and regulations
Knowledge of financial aid programs including PELL, TSAA, SEOG, TN Lottery Scholarship

Knowledge, Skills, and Abilities

Bachelor's degree from an accredited institution with an emphasis in accounting, business, or finance
Four (4) years of administrative responsibility including supervision of staff
Knowledge of Department of Education federal/state financial aid rules and regulations
Knowledge of financial aid programs including PELL, TSAA, SEOG, TN Lottery Scholarship
Demonstrated proficiency in oral and written communication
Evidence of ability to plan, organize and manage multiple tasks with attention to detail and accuracy
Proficient in computerized accounting systems and software programs
Experience working in a higher education environment a plus

Physical Demands / Working Conditions

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Financial Aid Counselor-Enrollment Management

Memphis, TN, United States (On-site)

Job Description

Market Range: 06

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Financial Aid Counselor supports the day-to-day operations of the Office of Financial Aid by serving as the primary lead in the coordination of communication and customer service efforts in the delivery of financial aid related information to prospective and current students, leading outreach, and providing excellent customer service to students for the College of Medicine. This position advises students and their families on matters concerning financial aid eligibility, cost of attendance, debt management, and financial literacy for the assigned college(s). This position conducts verifications, uses professional judgment on student requests and overrides, and reviews SAP and federal, state, and/or other aid eligibility.

Responsibilities

DUTIES AND RESPONSIBILITIES:

Serves as financial aid counselor for assigned college(s); communicates, advises, and counsels both accepted and continuing students regarding all matters associated with financing their educational cost.
Collaborates with Financial Aid, Registrar’s Office, and Admission Staff to create and present a personalized, student-friendly financing plan to both admitted and continuing students.
Counsels current and prospective students on Federal Title IV, state, and other aid resources, policies, and application procedures.
Counsels students related to the Satisfactory Academic Progress process, including evaluating students’ progression in the curriculum; communicates with students not meeting progress as defined by the University’s policy.
Completes the financial aid packaging process using federal and institutional methodology; helps students understand the financial aid process; communicates aid eligibility.
Conducts verification of application materials with supporting documentation for accuracy and works with students to resolve discrepancies.
Updates and awards all alternative loans to student aid packages.
Provides financial aid presentations at orientation and other college or University events as necessary.
Maintains communication with colleges as it relates to the awarding of college scholarships and awards.
Helps develop and participate in admission, matriculation, continuing enrollment, and student loan entrance and exit counseling activities.
Plans, organizes, and executes financial wellness and scholarship resource education through a variety of activities.
Assists the office in developing and maintaining policies, processes and procedures documentation.
Performs other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

EDUCATION: Bachelor's Degree. (TRANSCRIPT REQUIRED)

EXPERIENCE: One (1) year of financial aid or related enrollment experience with a strong orientation towards high-volume and time-sensitive processes; OR a combination of education and related work experience to equal five (5) years.

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent written and oral communication skills/presentation skills.
Ability to develop a high level of understanding of federal and state financial aid regulations as well as financial aid policies and procedures.
Excellent time management skills.
Ability to recognize, analyze, and solve problems.
Ability to maintain confidentiality of student data.
Ability to work independently on financial aid-related duties as well as part of a team.
Ability to travel for conference training opportunities and positively represent the University.
Ability to collaborate within a team-based environment.

WORK SCHEDULE: This position may occasionally be required to work evening. May require occasional overnight travel.

Job Info

Job Identification 1351
Job Category Student Services
Posting Date 01/31/2025, 05:34 PM
Job Schedule Full time
Locations 910 Madison Avenue, Memphis, TN, 38163, US (On-site)

EEO/AA STATEMENT / NON-DISCRIMINATION STATEMENT

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEO office.

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Assistant Director, Financial Aid, Scholarships, Outreach and Compliance

Nashville, Tennessee, United States

Staff

Staff Full-Time

Title: Assistant Director of Financial Aid, Scholarships, Outreach, and Compliance

POSITION SUMMARY
This position is responsible for developing and managing outreach events, managing institutional partnerships including scholarship funds, and directing the development, maintenance and monitoring of the College’s financial aid compliance program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Evaluate legislative changes for potential impacts to the College and assist the Director in partnering with other institutional departments to respond to pending legislation that impacts the Office of Financial Aid or the College, including identifying regulatory changes and ensuring timely implementation of institutional procedures to ensure ongoing compliance. Lead a risk-based quality control program of the College’s financial aid performance to ensure compliance with regulatory compliance procedures. This includes transaction testing, reporting, deficiency tracking and remediation. Direct an ongoing regulatory training program for institutional partners to ensure regulatory awareness and operational effectiveness. Manage the financial aid operational and communication calendar and processes to ensure timely reporting.

Direct office workflows related to file processing, scanning, year-end and preparation and planning for upcoming fiscal year. Oversee Nashville State’s relationship with the EdAmerica Call Center for quality assurance and serve as the primary contact for referrals and escalations. Additionally handle the submission of training opportunities to EdAmerica. Collaborate with the Welcome Center on Financial Aid issues ensuring timely resolution. Lead the financial aid outreach efforts, by scheduling staff for events and workshops, organizing office-sponsored events, and keeping the financial aid webpage information up to date. Identify and implement process improvements within the financial aid office to increase student success, improve department efficiencies, reduce costs and streamline/simplify financial aid processes for students.

Manage the financial aid components of the CPOS (Course in Program of Study) including daily reports, and collaboration with Records office to resolve any complications. Serve as backup to the co-Assistant Director of Financial Aid, as needed but particularly with professional judgement, dependency overrides, homeless youth determinations, and R2T4s. Direct resolution of engagement reporting throughout the term and during end-of-term processing. Evaluate and determine appropriate resolution for any over awards, coordinate with other employees within the office to resolve. Coordinate with the Student Account & Billing Office on the state aid fund account numbers needed for application of state aid on the Finance side. Coordinate with Records and Student Account & Billing Offices on the resolution of duplicate student records in Banner. Supervise and train assigned office personnel, specifically the coordinators (5). Serve as a member of the SAP and IRP appeal committees.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Five (5) years of increasingly responsible experience in a financial aid office or at least one (1) year of experience in a financial aid office with sufficient NASFAA Professional Credentials to demonstrate required knowledge.

Experience in administering, awarding, and reconciling at least one state aid program (TN Education Lottery Scholarship, TN Reconnect, TN Promise, or TN Student Assistance Award)

Experience using federal EDE software processing websites (such as NSLDS, COD, FPP, etc.) and other financial aid related software.

PREFERRED QUALIFICATIONS
NASFAA credentials

Prior experience using BANNER, ARGOS, Automic, Dynamic Forms, Xtender (BDM), FAST, and SLATE

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of BANNER and state program processing. Working knowledge of regulations governing federal, state, and institutional financial aid policies. Strong interpersonal and communication skills, both written and oral, with the ability to work effectively in a diverse community. Critical thinking skills to identify underlying principles, motivations, and facts by breaking down information. Ability to work independently with minimal supervision, demonstrating self-direction, responsibility, and accountability. Proficient in MS Office, including PowerPoint or other presentation software. Ability to make strategic and complex decisions using professional judgment. Ability to provide clarification, guidance, and support to direct reports. Ability to establish and maintain positive and productive relationships with faculty, staff, students, and external contacts. Demonstrated time management and prioritization skills to complete tasks in a timely manner. Integrity in handling confidential and sensitive information, with the ability to accurately document and maintain data. Willingness to work nights and weekends as needed.

Open Until Filled: Yes

Rate of Pay: $47,798.00 - $59,748.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

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Financial Aid Counselor

Location

Memphis, TN

Salary

$43,888

Application Deadline

3/9/2025

Summary

The University of Memphis is looking accepting applications for a Financial Aid Counselor within the Office of Student Financial Aid and Scholarships.

Duties & Responsibilities

Provides general informational and advising services regarding student financial aid and scholarships to students, faculty, staff, and the general public. Provides service in person, via phone, email, and technology-based communications with access to Federal and State financial aid website.
Assists students with completion of their financial aid file/application, including the Free Application for Federal Student Aid (FAFSA), accepting financial aid awards, completing loan counseling, completing Master Promissory Notes, applying for scholarships, reviewing accounts, submitting outside scholarship resources, and updating personal information.
Review student accounts to ensure compliance with cumulative and annual aid limits, prevent over awards, and ensure compliance with federal and state regulations.
Analyzes and respond to student requests to ensure problem resolution. This may include working directly with departments and advisors on campus when referral and redirection is needed.
Represent the Student Financial Aid and Scholarships Office by participating in outreach events such as New Student Orientation, high school college fairs, and recruitment events. Organize, schedule, and facilitate Financial Literacy workshops to campus organizations and the campus community. Utilize independent thinking to respond to student needs. Some public speaking may be required. Some evening and weekend events are required.
Posts awards from various sources (UofM departments, UofM Foundation, external organizations, etc.), serves on various internal committees, and reviews/processes certain reports as needed by the department.
Scans and index documents received using OnBase; loads all financial aid and scholarship forms and documents into the Banner system, and routes to appropriate staff member for further action. May request additional documents as needed. Retrieves and sends fax transmittals. Retrieves daily incoming mail and processes outgoing mail.
Other duties as assigned, which may include assisting other areas within the Office of Student Financial Aid and Scholarships depending upon the needs of the office.

Additional Information

The department is especially interested in candidates with higher education work experience — financial aid and scholarships experience is preferred.

UofM Quick Facts & Information for Prospective Employees

Quick Facts

Information for Prospective Employees

How To Apply

All applications must be submitted online at workforum.memphis.edu.

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Coordinator, Business Office

Finance/Business Office - Madison, Tennessee

JOB SUMMARY

Under the direction of the VP, Finance & Administration, the Coordinator, Business Office performs tasks to support the business office including functions of general ledger, accounts payable, accounts receivable, payroll, student finance, office services, and human resources.

QUALIFICATIONS

Bachelor’s Degree in Business Administration, or related field

Two (2) years of experience serving as a bookkeeper, in a school Business Office or equivalent preferred

Knowledge of and experience in the areas of accounting, data entry into QuickBooks or equivalent

Good interpersonal skills relating to staff, students, faculty, vendors, and other public entities

Proficient using Microsoft Suite applications

RESPONSIBILITIES

This job description is not to be considered an exhaustive or exclusive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related activities as requested. This list describes major responsibilities to support the Business Office efforts for MTSA:

Serves as primary contact person for the Business Office.

Assist with Business Office and accounting functions as assigned by the VP, Finance & Administration.

Oversee billing and collection of tuition for all school programs.

Maintain student accounts within CampusCafe

Assists with Business Office support and reporting for Nurse Faculty Loan Program

Reviews accounts payable and enter for payment.

Process accounts payable checks in coordination with VP, Finance & Administration.

Prepare and process weekly bank deposits, including deposit detail report for G/L entry.

Manages bi-weekly employees' timecards and prepares for payroll processing.

Manages collection of salaried employees PTO summaries.

Performs Financial Aid loan fund verification and authorizations for banking transfers.

In coordination with Coordinator, Plant Operations oversee maintenance of campus buildings and grounds, vendor contact and purchasing of all office, recruiting/marketing, kitchen, etc. supplies.

Assists with special School projects and events as assigned by VP, Finance & Administration.

Other duties as assigned.

COMMITTEE INVOLVEMENT

MTSA Staff Committee Member

Finance Committee, Recording Secretary

Audit Committee, Recording Secretary

REPORTING

Reports to the Vice President, Finance & Administration

ATTENDANCE

Expected to be available and on campus during normal business hours of Middle Tennessee School of Anesthesia, Monday through Thursday, 8:00 am to 6:00 pm CST.

WORKING CONDITIONS

Conditions are generally those of a typical office environment, requiring frequent oral communication with students and colleagues, the ability to enter data and written communications in electronic format in a timely manner, and sufficient mobility to be present.

TERMS OF EMPLOYMENT

Full-time employment by Middle Tennessee School of Anesthesia.

This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

Middle Tennessee School of Anesthesia is an equal opportunity employer. It is our pledge to treat all applicants fairly and equitably in the recruitment and selection process. We endeavor to be a service-minded organization and respond to the needs of our applicants.

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Deputy Director of Student Financial Aid and Scholarships

Location:

Memphis, TN

Salary:

$80,000-$86,000

Application Deadline

2/26/2025

Summary:

The University of Memphis is looking accepting applications for a Deputy Director of Student Financial Aid and Scholarships. The Deputy Director, in collaboration with the Executive Director of Student Financial Aid and Scholarships, oversees office-wide functions and the daily office operations involving 24 full-time staff across four functional areas. Additionally, the Deputy Director is directly responsible for the leadership of the Operations and Compliance team.

Duties & Responsibilities

Oversees the management and general administration of all financial aid programs. Identifies opportunities for operational effectiveness and continuous improvements in financial aid operations. Evaluates federal system access and security needs. Coordinates new aid year set-up with the financial aid data/systems team.
Ensures regulatory compliance of all Title IV programs while working with the Assistant Director of Financial Aid Operations and Compliance. Coordinates preparation for audits. Interprets changing federal, state and institution financial aid regulations and recommends changes.
Recommends and executes internal controls and processes to ensure compliance. Responsible for and manages federal Campus-Based programs (TEACH Grant, SEOG Grant, and Federal Work-Study). Responsible for administering Title IV aid for the TigerLife (Comprehensive Transition and Postsecondary) program. Manages several smaller Tennessee grant programs.
Works closely with the Assistant Director of Financial Aid Compliance and Operations to ensure policies, procedures, and training materials are up-to-date. Implements policies and procedures related to financial aid verification, satisfactory academic progress, loan processing, professional judgement, and other regulated areas. Monitors daily and weekly compliance reports.
Coordinates and co-leads the financial aid systems team with staff across various enrollment management offices to implement effective communication and outreach strategies utilizing available systems (Banner, Slate, EAB, Argos, etc.).
Leads and serves on various university committees. Maintains strong relationships among other campus departments (e.g. Admissions, Athletics, Comptroller’s Office, Registrar, University and Student Business Services) to ensure compliance and effective operations.
Develops and presents staff training modules/sessions for new and current staff to stay abreast of changes in federal, state and institution guidelines and regulations.
Collaborates with Associate Director of Financial Aid Customer Service in explaining and justifying federal, state, and institutional regulations and policies.
Coordinates and co-leads the financial aid data/systems team with operational activities, maintaining a master processing calendar, reporting, and to ensure financial aid compliance requirements.
Assists Executive Director with completion of the FISAP, federal, state reports, institutional, and external reports. Assists the Executive Director in responding to auditor requests.
Represents the Financial Aid Office in a variety of settings on and off campus. Attends training opportunities offered by professional organizations to keep current with applicable regulations.
Serve as the Executive Director of Student Financial Aid and Scholarships upon request or the absence of the Executive Director. This includes responding to senior administration, handling escalations, making department-wide decisions, and general day-to-day management of the Office of Student Financial Aid and Scholarships.
Will oversee the Financial Aid Operations & Compliance staff to include Assistant Director(s), Coordinator(s) and Financial Aid Analysts.
Other duties as assigned.

Additional Information

The department is especially interested in candidates with a Master’s degree.
Banner experience is highly desirable.
SQL experience is highly desirable.
Slate experience is highly desirable.

UofM Quick Facts & Information for Prospective Employees

Quick Facts

Information for Prospective Employees

How To Apply

All applications must be submitted online at workforum.memphis.edu.

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Financial Aid Officer

Baptist Health Sciences University

Manages the functions related to obtaining and awarding financial aid to all eligible students

and for maintaining compliance with any regulatory body, public or private. Serves as a liaison

among students and their families and the College in regard to the financial aid process. Under

the general supervision of the Financial Aid Director, responsible for one shift 8 hours a day, 5

days a week. Incumbents are subject to hours beyond the normal workday.

Responsibilities

Coordinates financial aid programs to ensure compliance and accountability to

appropriate agencies and regulatory bodies.

Counsels students/family on various aspects of financial aid programs and facilitates the

application process.

Maintains familiarity with laws and regulations related to financial aid and student

loans, and disseminates information to appropriate people to ensure that the college is

in compliance.

Completes, submits, and maintains records and related documents for student loans

and financial aid.

Participates in financial aid seminars and in marketing the availability of financial aid to

various groups and individuals to promote enrollment in the college.

Performs related accountabilities/responsibilities as required or directed.

Requirements, Preferences and Experience

Education

Minimum: Bachelor's degree in student personnel, counseling, business, or related field.

Qualifications

Bachelor’s Degree in student personnel, counseling, business, or related field or equivalent

experience.

Minimum one (1) year of financial aid experience in a college setting.

Please apply online at https://careers.baptistonline.org/jobs/15386497-financial-aid-officer as a

review of applications will begin immediately.

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Director of Financial Aid and Scholarships

Martin, TN, United States

Job Description

The University of Tennessee at Martin is accepting applications for a Director of Financial Aid & Scholarships. The Office of Financial Aid & Scholarships is housed within Enrollment Management in the Division of Academic Affairs. Financial Aid and Scholarships is a high-energy, forward-thinking department that simultaneously handles multiple, on-going projects. This position will require frequent interaction with current and potential students and families at the Martin campus and all six Centers, high schools, supervisees, colleagues within enrollment management, and faculty/staff from across UTM’s campuses. This position will require occasional night and weekend hours.

The Director is ultimately responsible for compliance with federal, state, and institutional regulations regarding the awarding and disbursement of financial aid refunds. The Director works closely to enhance and improve the overall enrollment (recruitment, engagement, progression) processes. The Director plays a key role in ensuring the Office of Financial Aid and Scholarships is continually assessing its activities and service to provide outstanding support to the constituents of UT Martin.

Responsibilities

Duties & Responsibilities
Duties and responsibilities of this position include, but are not limited to:
• Applying the institution’s mission and values to the administration of student financial aid;
• Providing leadership and support and supervision to the Financial Aid and Scholarship staff ensuring high quality customer service by providing training and development, guidance on new regulations and policies, preparing and conducting performance evaluations;• Ensuring students and families receive first-class, student-centered support and service;
• Complying with and applying all appropriate state and federal regulations that pertain to student financial aid;
• Overseeing all Title IV, federal, state, and institutional aid ensuring proper awarding, eligibility ,disbursement and reconciliation;
• Reviewing and evaluating the effect of institutional policies, procedures, and academic structures on program eligibility and student eligibility;
• Planning the development and implementation of strategic initiatives to enhance the enrollment(recruitment, engagement, and progression) for a qualified and diverse student body;
• Advising and providing feedback to university administrators with regard to innovative financial aid strategies related to recruitment and retention;
• Assisting with data collection to identify patterns, trends, and relationships;
• Drafting and editing written communications for prospective and current students and families;
• Coordinating regular and recurring visits to each of the six UTM Centers;
• Monitoring the budget for Financial Aid and Scholarships;
• Assisting with recruiting prospective students and families, including high school visits, community college visits, college fairs, award nights/events, and individual visits where appropriate;
• Preparing and presenting Financial Aid and Scholarship presentations to various audiences;
• Engaging actively in professional and personal development activities and events;
• Serving on committees, working on special projects, and undertaking special assignments promoting Financial Aid and Scholarships, Enrollment Management, and UT Martin;
• Promoting the University to a variety of constituent groups to enhance both the recruitment of students and the image of the University;
• Representing the University positively to the City of Martin and surrounding communities;
• Serving as a member of the Enrollment Management Leadership Team;
• Other duties as assigned.

Additional Information
The ideal candidate will have a strong passion for supporting the success of college students and a proven track record of personally investing in their development. We expect them to contribute to our team right away. A genuine commitment to serving our students, UT Martin, and the local community is essential. The candidate should be adaptable, energetic, and quick-thinking, with a dedication to ongoing professional growth.

Qualifications

The minimum qualifications are:
• Master's degree from an accredited institution or an equivalent combination of education, training, and experience.
• 5 years of financial aid and/or enrollment management experience, preferably at the Assistant Director level or higher;
• Experience with staff supervision.

The desired qualifications are:
• 8 years of financial aid experience, including supervising staff;
• Experience of institutional aid leveraging models and professional judgment;
• Proven track record of effective management in a student financial aid setting;
• Knowledge and experience in leveraging financial aid as an enrollment management tool, specifically in recruitment and retention;
• Elevated sense of personal initiative, integrity, and accountability;
• A record of excellent interpersonal and relationship-building skills that allow for frequent and comfortable conversations with students, families, administrators, staff, and faculty;
• Strong listening, written and oral communication skills;
• Organizational skills and the ability to prioritize and handle multiple tasks.
• Track record of professional development and engagement with appropriate professional organizations, preferably in NASFAA, SASFAA, and/or TASFAA;
• History of utilizing technology to engage constituents;
• Experienced user of Banner.

Supervision Received
This position will report to the Assistant Vice Chancellor for Enrollment Management. In-person and e-mail contact is expected on a regular and frequent basis. Written reports may be expected concerning specific situations. The person in this position is expected to hold regular office hours and check e-mail frequently.

Application Process: Qualified applicants must apply online and attach a cover letter and resume.
Application Deadline: Applicant review will begin immediately and will continue until a candidate has been identified.
Minimum hiring rate $79,629.61 annually (Market Range 15) - Salary is commensurate with education and experience.

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Director of Financial Aid

Job Description:

The Director of Financial Aid is a critical position within the Christian Brothers University (CBU) organization, serving as a strategic partner for the Associate Vice President of Enrollment Management, overseeing and administering a robust financial aid program that consists of federal, state and endowed funds. As the chief financial aid administrator, this position provides direction and supervision of all financial aid operations, while being mindful of maintaining a service-oriented Financial Aid office. This includes ensuring that CBU maintains eligibility of all financial aid programs, while providing critical financial aid information to students and families. The Director will serve as the primary supervisor for the receipt, evaluation and approval of all aid programs, establishing procedures and maintaining key documentation to ensure effectiveness and efficiency with our financial aid management systems. The chosen candidate will have a keen eye for detail and be proficient in executing key financial aid reports, as well as any ad hoc reporting related to the office to ensure the University's use of funds complies with all federal and state regulations. Equally important, this position will seek to develop and maintain critical internal and external relationships as an effort to ensure the CBU's enrollment goals.

Duties and Responsibilities (Essential Functions):

Provide strategic leadership to the financial aid office team to effectively serve prospective and current students and families within all student populations with a high level of customer service in a fast-paced, mission-centered and fully compliant environment.
Provide leadership using available technology solutions (Slate, Banner, ARGOS, etc.), and evaluate emerging technologies to improve daily operations, fully comply with relevant federal and state regulations, and commit fully to continuously improve customer service to all constituents.
Maintain accountability for internal and external audits related to financial aid programs. This includes managing the collection, analysis and reporting of statistical data related to distribution of aid, including but not limited to FISAP.
Maintain confidentiality of student aid records in compliance with FERPA regulations.
In partnership with the Vice President for Enrollment Management, Director of Admissions, and Director of Marketing, develop an enrollment management strategy to leverage the use of institutional financial aid and effective communication strategies for prospective students and parents. Such communications include ensuring that financial aid is seen as a critical component of the recruitment, yield and retention of students.
Direct and lead an effective marketing and communication strategy for the Financial Aid office, including both print and electronic communications, to inform and update all matters related to financial aid. This will include communicating key updates, addendums or changes regarding critical federal, state and institutional financial aid information for prospective and returning students and families, and applicable CBU stakeholders (as needed).
Maintain and advance the partnership between the CBU Financial Aid office, Admissions and Business Office to achieve an effective billing and communication strategy, specific to providing a strong narrative around financial literacy.
Responsible for the end of semester review of student grades to determine status of student Satisfactory Academic Progress Standards and work collaboratively with the Office of Student Success to support all student appeals.
Develop, implement and revise policies and procedures to ensure compliance with federal and state laws, regulations and University policies related to financial aid and scholarships.
Partner with Advancement, Business Office, and Information Technology to manage and award restricted and endowed scholarship funds.
Provide an analysis of financial aid and admission data while being mindful of key trends to manage all components of the institutional financial aid budget, working closely with the Vice President for Enrollment Management, CFO and Executive Vice President for Finance and Administration, and Athletic Director to model use of all restricted and non-restricted funds within the CBU operating budget to ensure maximum net tuition revenue.
Analyze statistical data from both internal and external sources.
Develop and conduct financial aid presentations and participate in recruitment outreach activities, such as Preview Days, Accepted Student Days, New Student Orientations and financial aid workshops, etc.
Demonstrate knowledge of the preparation of detailed reports at the executive level and be a competent and effective public speaker.
Represent the financial aid office on various campus committees as needed.
Maintain and manage a strong working environment through the leadership, hiring, supervision, training, and development of office staff.
Oversee and manage the departmental operational budget.

Requirements:

Bachelor's degree required. Advanced degree preferred.
Must have 5-8 years of progressive experience in financial aid and its administrative operations, as well as supervisory duties. Experience with Banner programs in Student and Financial modules is desired.
Excellent analytical and problem-solving skills to develop and enhance cross-functional systems with key University positions.
Effective organizational skills required, along with the ability to work in a fast-paced, team-oriented and goal-centered environment.
Must work with discretion in handling highly sensitive and confidential information.
Overall proficient skill-level in Microsoft Office, which includes Word, Excel, PowerPoint, email, and basic computer concepts.
Promote a professional appearance and attitude and engage in behaviors that create an inclusive environment in which all people are valued and supported.
Ability to work well with a diverse population and possess a skill-set to resolve difficult issues.

Additional Information:

Christian Brothers University is a Catholic university in the student-centered tradition of the De La Salle Christian Brothers. CBU fosters academic excellence in a range of programs to prepare students from all faiths and backgrounds for careers and lives informed by the Lasallian values of faith, service, and community.

Christian Brothers University offers a comprehensive benefits package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, 403(b), and both undergraduate and graduate tuition waiver plans. CBU also offers tuition waivers for dependents of employees and participates in the Tuition Exchange Program, a reciprocal scholarship exchange program for family members of full-time faculty and staff.

Christian Brothers University offers equal employment opportunity to all applicants for employment, regardless of sex, age, race, color, religion, sexual orientation, national and ethnic origin or disability.

Application Instructions:

Please complete the online application and provide a cover letter, resume/CV, and the names and contact information of three references with your application.

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Veterans Education Specialist

The Tennessee Higher Education Commission and Tennessee Student Assistance Corporation (THEC/TSAC) seeks a person to fill the position of Veterans Education Specialist. This position is a part of the Tennessee State Approving Agency (TN-SAA), which is under a Cooperative Agreement with the Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) to fulfil requirements for approving quality programs and schools to offer veterans education benefits to eligible veterans and their dependents. The TN-SAA is responsible for inspecting approved education and training institutions to ensure they maintain federal and state statutes, regulations, and rules to continue their approval for veterans’ education benefits.

Job Summary and Responsibilities

The candidate, working under the Senior Director for Veterans Education, must be and be able to perform a variety of professional staff assignments requiring sound professional judgment and work independently and cooperatively with a wide variety of partners. These partners include individual veterans, degree and non-degree granting education and training institutions, businesses offering training, and members of both state and federal agencies. This is a full-time position and will require the applicant to have a background investigation and receive clearance from the U.S. Department of Veterans Affairs.

Primary Duties and Responsibilities

Conduct initial and continuing education and training institution approval reviews, including degree and non-college degree schools, flight schools, Apprenticeship and On-the-Job training programs, and other programs eligible for providing veterans educational assistance
Prepare, conduct, and finalize Risk Based Surveys and Supervisory Visits of assigned schools approved for VA education benefits
Provide technical assistance to education and training institutions to remain in compliance with VA standards
Conduct outreach and liaison activities with veterans and schools
Interface with VA computer systems in the research or tracking of veterans’ education benefits to include Enrollment Manager, Eforce/Salesforce, Web Enabled Approval Management System (WEAMS) online data systems, and others as necessary
Visit schools or other training sites for inspections, training, outreach, or technical assistance as required and assigned; travel constitutes approximately 25% of job responsibilities

Required Qualifications

Bachelor’s degree with two years of related experience or equivalent in education and/or related work experience totaling 6 years
Work effectively in a small team environment
Work independently in the absence of specific instructions
Work effectively with diverse groups and individuals both internally and externally
High degree of dependability and reliability
Effective interpersonal and organizational skills
Provide professional customer service
Strong attention to accuracy and detail
Strong written and oral communication skills
Sound judgement and problem-solving skills
Maintain high standards and hold schools to the same standards
Ability to meet critical deadlines
Exercise discretion when handling sensitive, confidential information and materials
Remain flexible to changing state and federal requirements

Desired Qualifications

Masters or higher degree
Veteran with an honorable discharge or a veteran dependent
Experience as a VA School Certifying Official
Five years of related experience or equivalent in education career area
Experience in making public presentations
Proficiency with Microsoft Office products

Salary and Benefits

Salary is $65,000-$70,000 and is commensurate with qualifications and experience. This position offers a competitive benefits package that includes health, dental, life insurance, and paid vacation and holidays.

Location

In-person attendance at THEC/TSAC offices or other locations, as determined by agency leadership, may be required. It is preferred that the selected candidate resides in or near Nashville, TN. Candidates not residing in Nashville will be considered with the understanding that the chosen applicant will regularly travel to Nashville. Infrequent statewide travel may be required.

Applications are currently being accepted and will continue to be accepted until the position is filled. Please submit a cover letter, resume detailing experience in the education or training field, and contact information for three references to David Heithcock, Human Resources Director at thec.hr@tn.gov.

About THEC/TSAC

The Tennessee Higher Education Commission and Tennessee Student Assistance Corporation is relentlessly focused on increasing the number of Tennesseans with a postsecondary credential. We pursue this goal by innovating for student access and success, creating a policy environment conducive to increased degree attainment, and protecting students and consumers. Additional information about THEC/TSAC may be found at tn.gov/thec.

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Specialist - Financial Aid

Harriman, Tennessee, United States

Staff

Staff Full-Time

Closing on: Feb 13 2025

Title: Specialist - Financial Aid

Employee Classification: Other Professionals

Institution: Roane State Community College

Department: Financial Aid

Campus Location: Roane State Community College

Job Summary

The Financial Aid Specialist at Roane State Community College role involves assessing eligibility for various aid programs, including federal, state, and institutional grants, loans, and scholarships.

Job Duties

Verification of Financial Aid files Process and award Federal Pell Grant Process and award Federal Direct Loans Resolve over awards in student FA packages Oversight (certifying, awarding, reconciling, award adjustments, issue resolution, reporting) of the following programs/processes: • Banner system setup for program implementation and processing including technical and functional processes • TN Reconnect • Transfer Monitoring TN Promise backup Daily High School Received Reports Reporting to federal and/or state agencies Unreported Schools Reports Transfer Monitoring Reports.

Minimum Qualifications

Bachelor’s degree

Two (2) years of Financial Aid experience, prefer in-depth knowledge of verification, awarding, program information.

Preferred Qualifications

Prefer experience with Banner, COD, NSLDS; FAST

Knowledge, Skills, and Abilities

Ability to work independently and within team environment;

Analytical thinking and ability to multi-task;

Ability to present Financial Aid information at various events

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Allied Health Assistant Director/Title IV Administrator.

Hybrid

Remote - Tennessee (LOC12700)

Full time

Posted 2 Days Ago

R-29295

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Allied Health

Job Summary:

The Assistant Director supervises a section; analyzes and Evaluates departmental policies and procedures; develops and supervises maintenance of general accounting and statistical record systems; recommends personnel actions, e.g., hiring, promotion and termination.

REQUIREMENTS:

Bachelor’s (or equivalent experience); Master’s strongly preferred
4 years of Title IV experience is a MUST
Experience responding to higher education accrediting bodies
Experience with WorkDay is a plus
Experience with student information is a plus

The Center for Programs in Allied Health (CPiAH) was formed in 2016 and is the central Allied Health Education institution within Vanderbilt University Medical Center. Here at CPiAH, we are committed to offering students high quality educational experiences. Students can expect to participate in real clinical settings, using the cutting-edge medical technology that VUMC offers. Use the main menu above and the links below to learn more about our story and how we can help you start your career in the medical field. For more information, please visit https://www.vumc.org/allied-health/center-programs-allied-health.

KEY RESPONSIBILITIES

Develop goals and objectives for the section based on interpretation of institutional policy and goals.
Initiate changes in or develop new policies, procedures and/or methods.
Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to staff regarding problems
Adjust work schedules or project priorities to meet emergencies or changing conditions
Participate in departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc. Provide information to others (oral or written) to explain/clarify problems, issues or requests
Participate in management meetings to keep top management informed of any concerns
Ensure that the service standards are met or exceeded by utilizing student satisfaction survey results, best practices and market information to improve student service and satisfaction.
Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department-specific job descriptions, and measurable performance standards.
Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training programs, work experiences and timely assessments of competency as measured against performance expectations stated in his or her job description.
Conduct staff meetings to share essential information with staff and discuss current problems and future plans.
Ensures all Human Resources and VUMC policies and procedures are followed according to standards.
Identify, establish and evaluate institutional and state academic policies and regulations.
Coordinating with faculty and staff to resolve any academic issues.
Preparing and providing records and transcripts upon request.
Engage in the recruiting process by planning, coordinating, and overseeing promotional events, campus tours, student interviews, and other admissions activities.
Review and interpret student information, including test scores, grades, and transcripts.
Strong interpersonal, presentation, networking, and verbal and written communication skills.
Evaluate potential student applications.
Manage the admission policy of multiple certificate programs.
Establish and evaluate student performance to ensure safe, effective, and efficient operation of the programs.
Ensure management and distribution of Title IV, scholarships, private loans, and Veteran Education benefits are processed promptly.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Establishes key tactical and operational plans of a sub-function or multiple departments that has longer-term effect on results of the sub-function. * Problem Solving/ Complexity of work: Integrate knowledge and in-depth analysis from several areas to resolve complex problems that are both technical and operational. * Breadth of Knowledge: Applies comprehensive knowledge of professional/technical area and broad management knowledge of other professional areas to carry out objectives. * Team Interaction: Leads multiple departments with a function.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance.Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience: Relevant Work Experience

Experience Level: 4 years

Education: Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

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Financial Aid Officer

Jackson, Tennessee, United States

Finance

Staff

Student Services

Staff Full-Time

Title: Financial Aid Officer

Institution: Jackson State Community College

Job Summary

Assist with the administration of financial aid programs, providing eligible students with funds to attend college.

Job Duties

90% - Assist in the administration, awarding, and coordination of aid. Coordinate Pell Grant reconciliation and reporting. Coordinate one or more of Tennessee Student Aid (TSAC) programs, and private loans. Counsel students regarding available aid, application, and regulations. Adhere to federal, state, and institutional policies and procedures. Determine student eligibility using need analysis and other documents. Evaluate documentation provided by student and parents; perform verification and conflicting data resolution. Periodically evaluate and amend policies and procedures to ensure compliance with federal and state regulations. Participate in ongoing study, training, and professional development activities to stay abreast of changing federal and state regulations to ensure compliance. Counsel students regarding the impact of withdrawal or dropped classes on their continued eligibility. Perform Return to Title IV analysis and notify students of their federal overpayments and institutional liabilities. Use professional judgment to review unusual student circumstances and supporting documents on a case-by-case basis to make exceptions to federal and state eligibility rules when appropriate. Resolve student eligibility issues such as drug convictions, loan defaults, grant overpayments, SSN discrepancies , citizenship and immigration status, tax filing status, and reported tax information. Review student grades to ensure that Satisfactory Academic Progress has been maintained. Prepare reports to federal and state agencies. Coordinate the Financial Aid Office CPoS processes assist with evening and off-campus workshops and presentations. Other duties as assigned by the Director of Financial Aid or Financial Aid Coordinator. Serve as backup to Financial Aid Assistant and Financial Aid Specialist as needed. Assist the Dean of Students as backup School Certifying Official to the Department of Veterans Affairs - (Essential)
10% - Other duties as assigned - (Marginal)

Minimum Qualifications

Bachelor’s degree required. Prior financial aid experience is required. Equivalent experience in a related field will be considered.

Preferred Qualifications

Preference will be given to applicants with 2 years or more of applicable experience from a post-secondary education institution.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills; ability to give group presentations. Proficiency with Microsoft Office applications; especially Excel and Outlook. Ellucian Banner database, EDE, COD, NSLDS, and FAST experience or knowledge is a plus. Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations. Office administration, attention to detail, public relations, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Pay Rate: $43,888 - $51,120 (Annual salary depending on eligible experience which is defined by the current compensation plan.)

Open Until Filled: Yes. For best consideration, apply by: 02/12/2025

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.

______________________________________________________________________________________________________________

Tennessee State University

Financial Aid Office

Assistant Director of Compliance and Technical Support

Job Description

Position Overview

Tennessee State University (TSU) is accepting applications for an Assistant Director of Compliance and Technical Support for the Financial Aid Office. The Financial Aid Office reports to the Vice President for Business and Finance. The Assistant Director of Compliance and Technical Support will play a pivotal role in ensuring compliance with federal, state, and institutional regulations regarding financial aid programs. This position requires a detail-oriented professional with extensive experience in developing technical solutions for the compliance and regulatory requirements of financial aid administration. The ideal candidate must have demonstrated proficiency with Ellucian Banner technologies, enterprise reporting solutions such as Evisions Argos, relational database and IDE tools such as SQL Developer, and experience writing advanced SQL queries for these solutions. The ideal candidate will provide technical support, streamline processes, and ensure the integrity of financial aid data while enhancing the overall efficiency of the office.

Duties and Responsibilities

Compliance Management:

Monitor and ensure compliance with federal, state, and institutional regulations and policies related to financial aid.

Assist in the preparation for audits and program reviews, including gathering necessary documentation and responding to inquiries.

Remain current with changes in financial aid regulations and implement necessary updates to office procedures.

Technical Support:

Provide technical support for Banner products, ensuring that the financial aid module operates effectively and efficiently.

Develop and maintain reports and queries using Evisions Argos and Oracle SQL to analyze financial aid data and support decision-making processes.

Design population selections and batch posting processes in Ellucian Banner.
Write queries for use in Banner rules using Oracle SQL.
Develop and maintain automation of Banner processes using Automic Application Manager/UC4.

Develop Oracle SQL queries in order to gather data for surveys and research requests.

Collaborate with IT and other departments to troubleshoot and resolve technical issues related to financial aid systems.

Process Improvement:

Identify areas for improvement in financial aid processes and recommend solutions to enhance service delivery and operational efficiency.

Develop and implement training materials and sessions to educate staff on compliance issues, software updates, and best practices.

Data Management, Analysis, and Assessment:

Ensure the accuracy and integrity of financial aid data within the Banner system and other reporting tools.

Conduct regular audits of financial aid data to identify discrepancies and implement corrective actions as necessary.

Complete extensive testing of new Ellucian Banner software releases related to the financial aid module.

Leadership and Management:

Supervise one to two financial aid staff through fostering a collaborative and supportive work environment.

Serve as a point of contact for financial aid staff and students regarding compliance inquiries and technical support needs.

Provide excellent customer service by addressing questions and concerns in a timely and professional manner.

Other Duties as Assigned

Qualifications

Master’s degree preferred, bachelor’s degree required from an accredited institution or an equivalent combination of education, training, and experience.

Requires a minimum of three years of direct related experience.
Comprehensive knowledge of Ellucian Banner and federal financial aid regulations.
Strong analytical skills and experience with financial aid software and data management.
History of using technology to engage constituents.

Application Process

Please visit the Tennessee State University applicant portal at https://jobs.tnstate.edu/hr/ to search jobs. You must create an account in order to

submit an online application.

Questions? Please contact Tennessee State University’s Office of Human

Resources at:

Office of Human Resources

3500 John A. Merritt Blvd.

Nashville, TN 37209-1561

Office: (615) 963-5281

Fax: (615) 963-7836

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Financial Aid Officer & Veteran School Certifying Official- Stanton Campus

TCAT Jackson - Stanton Extension Campus, Tennessee, United States

Student Services

Staff Full-Time

Title: Financial Aid Officer & Veteran School Certifying Official- Stanton Campus

Institution: TCAT-Jackson

Department: Student Services

Campus Location: TCAT Jackson

Job Summary

Responsibilities and Duties Include:
• Assist in planning, organizing and coordinating all counseling and recruiting activities of the college.
• Assist current and prospective students with the financial aid application process.
• Promote the school and develop rapport with other agencies.
• Review student applications to determine financial need and award aid according to federal, state, and institutional regulations and policies.
• Provide effective outreach to veterans and active-duty military.
• Establish interpersonal working relationships with local military-affiliated entities.
• Serve as the point of contact (POC) for veteran education benefits/Department of Defense benefits for students/prospective students at the Stanton Extension Campus.
• Maintain annual training requirements to remain eligible to be a School Certifying Official.
• Serve as a backup School Certifying Official to the main campus.
• Develop a general understanding of the impact of financial aid on veteran education benefits.
• Maintain/replenish supplies in the Veterans Center.
• Perform verification of FAFSA data and conflicting data resolution.
• Notify students of eligibility of aid and of award changes.
• Conducts orientations and workshops for prospective and current students.
• Monitor and evaluate student progress to determine continued eligibility.
• Compile and complete financial aid reports in a timely manner.
• Reconciliation of financial aid accounts.
• Assist with dual enrollment as needed.
• Attend, as requested, state and federal financial aid conferences.
• Other duties as assigned.

Minimum Qualifications

High School Diploma or equivalent.
Two (2) years of relevant experience.

Preferred Qualifications

Associate Degree or Bachelor Degree from a regionally-accredited college.
Two (2) years of financial aid experience.
Knowledge of VA Benefits.

Knowledge, Skills, and Abilities

Strong communication skills both written and verbal; Attention to detail, customer service, time management, and organizational skills required. Must be able to maintain confidentiality and have a strong work ethic. Proficiency with Microsoft Office programs including Excel, Outlook, and Word.
Experience working with Banner, FAST, COD, and Microsoft Teams is a plus, but not required.

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Tennessee State University

Financial Aid Director

Position Overview

Tennessee State University (TSU) is accepting applications for a Director of Financial Aid. The Financial Aid Office reports to the Vice President for Business and Finance. The Director of Financial Aid is responsible for the strategic leadership and management of the Financial Aid Office. This role involves overseeing the administration of financial aid programs, ensuring compliance with federal, state, and institutional regulations, and enhancing student access to higher education through effective financial aid strategies. The Director will work collaboratively with various campus departments, provide leadership to financial aid staff, and develop outreach programs to educate students and families about financial aid options.

Duties and Responsibilities

Leadership and Management:

Provide vision and strategic direction for the Financial Aid Office.
Supervise and mentor financial aid staff, fostering a collaborative and supportive work environment.
Develop and implement policies and procedures to enhance the efficiency and effectiveness of the financial aid process.

Compliance and Reporting:

Ensure compliance with federal, state, and institutional regulations regarding financial aid.
Oversee the preparation and submission of federal and state financial aid reports, audits, and program reviews.
Stay updated on changes in financial aid legislation and regulations to ensure institutional compliance.
Ensure staff receive and participate in appropriate virtual, state, regional, and national training and are cross trained in multiple areas throughout the Financial Aid Office.

Financial Aid Administration:

Oversee the administration of all federal, state, and institutional financial aid programs, including grants, scholarships, loans, and work-study programs.
Develop and manage the financial aid budget, including forecasting and allocation of funds.
Review and approve financial aid awards, ensuring aid is distributed in accordance with federal, state, and/or institutional policies.

Student Outreach and Education:

Develop and implement financial literacy programs to educate students and families about financial aid options and responsibilities.
Coordinate financial aid workshops, presentations, and outreach events to promote awareness and understanding of available financial aid resources.
Serve as a liaison between the Financial Aid Office and academic departments, student organizations, and other campus stakeholders.

Data Analysis and Assessment:

Utilize data analysis tools to assess financial aid program effectiveness and student outcomes.
Prepare and present financial aid data and reports to senior leadership, faculty, and other stakeholders.
Conduct regular assessments of financial aid processes and implement improvements as needed.

Collaboration and Communication:

Collaborate with Admissions, Registrar, Bursar, and other departments to ensure a seamless financial aid process for students.
Communicate effectively with students, parents, and staff regarding financial aid policies, processes, and eligibility requirements.
Participate in professional associations and conferences to stay current on trends and best practices in financial aid.

Other Duties as Assigned

Qualifications

Master’s degree from an accredited institution or an equivalent combination of education, training, and experience.
Requires four to six years of direct related experience including two years with direct supervisory experience.
Commitment to promoting access to higher education and student success.
Comprehensive knowledge of federal and state financial aid regulations, policies, and procedures.
Strong analytical skills and experience with financial aid software and data management.
History of using technology to engage constituents.
Experienced Banner system user.

Application Process

Please visit the Tennessee State University applicant portal at https://jobs.tnstate.edu/hr/ to search jobs. You must create an account in order to submit an online application.

Questions? Please contact Tennessee State University’s Office of Human Resources at:

Office of Human Resources

3500 John A. Merritt Blvd.

Nashville, TN 37209-1561

Office: (615) 963-5281

Fax: (615) 963-7836

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Financial Aid Counselor, Extended Campus

Nashville, Tennessee, United States

Staff

Staff Full-Time

Title: Financial Aid Counselor, Extended Campuses

POSITION SUMMARY
The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Two years of relevant experience

PREFERRED QUALIFICATIONS
Experience in financial aid

Experience with Banner, SLATE, and Degree Works

NASFAA credentials

KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.

Open Until Filled: Yes

Rate of Pay: $37,187.00 - $44,636.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

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Financial Aid Specialist

Harriman, Tennessee, United States

Staff

Staff Full-Time

Closing on: Nov 23 2024

Title: Financial Aid Specialist

Employee Classification: Other Professionals

Institution: Roane State Community College

Department: Financial Aid

Campus Location: Roane State Community College

Job Summary

The Financial Aid Specialist at Roane State Community College role involves assessing eligibility for various aid programs, including federal, state, and institutional grants, loans, and scholarships.

Job Duties

Verification of Financial Aid files
Process and award Federal Pell Grant
Process and award Federal Direct Loans
Resolve over awards in student FA packages
Oversight (certifying, awarding, reconciling, award adjustments, issue resolution, reporting) of the following programs/processes:
- Tennessee Student Assistance Award (TSAA)
- Federal Supplemental Opportunity Grant (FSEOG)
- Student Engagement Reporting
- Electronic Consent Monitoring
- Resolve student data and suspense files in BANNER Reporting to federal and/or state agencies
- Process Athletic scholarships

Minimum Qualifications

Bachelor’s degree
Two (2) years of Financial Aid experience, prefer in-depth knowledge of verification, awarding, program information.

Preferred Qualifications

Previous experience with Banner, COD, NSLDS; FAST.

Knowledge, Skills, and Abilities

Ability to work independently and within team environment.
Analytical thinking and ability to multi-task.
Ability to present Financial Aid information at various events.

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Financial Aid Assistant

Jackson, Tennessee, United States

Student Services

Staff Full-Time

Title: Assistant

Institution: Jackson State Community College

Job Summary

Assist with financial aid processes to provide clerical and technical support for the Financial Aid Office in the awarding and maintaining of federal, state and institutional aid while providing excellent customer service.

Job Duties

35% - Communicate with students regarding financial aid related matters such as available programs, eligibility requirements, application procedures and deadlines while upholding confidentiality and security of private information. Track data needed to start and complete student files and send follow up requests. Process WIOA and Voc Rehab applications, and Consortium Agreements. - (Essential)
30% - Assist students at front counter and by phone as needed. Assist students in completing the FAFSA. Process incoming mail. Receive and route calls appropriately. Respond to all email messages received. - (Essential)
25% - Provide clerical and technical support for federal and state programs. Utilize our campus administrative system, Banner, to serve students and colleagues. Prepare the financial aid information/status for orientation sessions as needed. - (Essential)
5% - Assist with the preparation of files for shredding, including scanning and quality control. Serve as primary office user for SciQuest supply order and PO system. - (Marginal)
5% - Perform other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma or equivalent. Two years of clerical experience.

Preferred Qualifications

Associates Degree. Financial aid experience.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills; ability to work across teams and with a variety of constituencies. Proficiency with Microsoft Office applications. Banner database experience is a plus. Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid data as needed. Accuracy and attention to detail required. Reasoning and personal judgment abilities required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks. Comprehensive knowledge of office procedures. Customer service oriented. Time management, organizational, and multitasking skills are required. Must be able to exercise ethics and maintain confidentiality.

Physical Demands / Working Conditions

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Pay Rate: $31,677- $38,011 (Annual salary depending on eligible experience which is defined by the current compensation plan.)

Open Until Filled: Yes; for best consideration, apply by: 11/12/2024

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.

________________________________________________________________________________________

Financial Aid Officer

Jackson, Tennessee, United States
Finance
Staff
Student Services
Staff Full-Time

Title: Financial Aid Officer

Institution: Jackson State Community College

Job Summary

Assist with the administration of financial aid programs, providing eligible students with funds to attend college.

Job Duties

90% - Assist in the administration, awarding, and coordination of aid. Coordinate Pell Grant reconciliation and reporting. Coordinate one or more of Tennessee Student Aid (TSAC) programs, and private loans. Counsel students regarding available aid, application, and regulations. Adhere to federal, state, and institutional policies and procedures. Determine student eligibility using need analysis and other documents. Evaluate documentation provided by student and parents; perform verification and conflicting data resolution. Periodically evaluate and amend policies and procedures to ensure compliance with federal and state regulations. Participate in ongoing study, training, and professional development activities to stay abreast of changing federal and state regulations to ensure compliance. Counsel students regarding the impact of withdrawal or dropped classes on their continued eligibility. Perform Return to Title IV analysis and notify students of their federal overpayments and institutional liabilities. Use professional judgment to review unusual student circumstances and supporting documents on a case-by-case basis to make exceptions to federal and state eligibility rules when appropriate. Resolve student eligibility issues such as drug convictions, loan defaults, grant overpayments, SSN discrepancies , citizenship and immigration status, tax filing status, and reported tax information. Review student grades to ensure that Satisfactory Academic Progress has been maintained. Prepare reports to federal and state agencies. Coordinate the Financial Aid Office CPoS processes assist with evening and off-campus workshops and presentations. Other duties as assigned by the Director of Financial Aid or Financial Aid Coordinator. Serve as backup to Financial Aid Assistant and Financial Aid Specialist as needed. Assist the Dean of Students as backup School Certifying Official to the Department of Veterans Affairs - (Essential)
10% - Other duties as assigned - (Marginal)

Minimum Qualifications

Bachelor’s degree required. Prior financial aid experience is required. Equivalent experience in a related field will be considered.

Preferred Qualifications

Preference will be given to applicants with 2 years or more of applicable experience from a post-secondary education institution.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills; ability to give group presentations. Proficiency with Microsoft Office applications; especially Excel and Outlook. Ellucian Banner database, EDE, COD, NSLDS, and FAST experience or knowledge is a plus. Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations. Office administration, attention to detail, public relations, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Pay Rate: $43,888 - $51,120 (Annual salary depending on eligible experience which is defined by the current compensation plan.)

Open Until Filled: Yes; for best consideration, apply by: 11/09/2024

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.

________________________________________________________________________________________________________________________________________________________________

Director of Student Financial Aid
Department: Financial Aid
Location: Nashville, TN

The Director of Student Financial Aid (Student Financial Services) is responsible for all student account functions, including student billing; cashiering operations; posting of federal and financial aid; timely issuance of student refund checks; monitoring and management of delinquent collection balances; supervising and managing the Financial Services Department; ensuring superior customer service to students, faculty and staff; managing third party vendors. This is a permanent full-time onsite (campus) based position, incumbent must be able to commute to the Nashville campus.

Director of Student Financial Aid Duties and Accountabilities

Manage and execute campus day-to-day financial aid activities, including: financial packaging, advising, Title IV eligibility, batching and requesting funds.
Determine student’s title IV eligibility and awards federal, state, institutional and private sources of financial aid to students within appropriate guidelines and regulations.
Provide entrance and exit counseling at appropriate times to encourage responsible debt management and ensure regulatory compliance.
Process timely student payments and assisting in reconciliation of all student payments.
Ensure billing of all tuition, fees and other student charges
Manage collection administration pertaining to past due accounts
Disburse to accounts all student financial aid
Review and process all student refunds
Monitor satisfactory academic progress; maintain systems of accountability.
Organizes and manages all required data maintenance for out-of-school borrower services as required in both the CampusVue and the NSLDS systems.
Communicate effectively with students via e-mail providing information and responding to requests.
Perform Professional Judgment reviews in individual cases regarding cost of education, family contribution, and dependency status.
Exercise professional judgment and initiative to make recommendations for continual process improvement within Enrollment Services.
Responsible for establishing and adhering to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
Must be able to effectively communicate and counsel with enrolled and prospective students, and their families.
Establish excellence in customer service by providing the ability to resolve serious complaints, maintain key relationships, make adjustments, handle high profile meetings, develop and foster very sensitive relations or other significant matters.
Communicate frequently with appropriate contact and serve as liaison with federal and state agencies, financial institutions, campus offices, high school counselors and administrators, and other campus level administrators.
May supervise non-exempt staff.
Demonstrate proficiency in timely collections: 80% aid paid by end of the 5th week of term.
Maintain consistently clean files for Compliance with Federal/State regulations, SAE’s policies and procedures. - Less than a 10% comment rate per term and less than a 5% potential liability rate for the year.
Trains new Financial Aid Representatives.
Follow-up to collect outstanding documentation and arrange for follow up or final FA appointments with prospective and continuing students via e-mail, message board (via our internal student server), telephone, chat, and various other communication methods.
Using software, monitor, create and complete contact activities daily to track activity, identify pending issues, and to assist in planning future work.
Organizes and manages all required data maintenance for out-of-school borrower services as required in both the CampusVue and the NSLDS systems.

Director of Student Financial Aid Key Relationships:

Campus Director
Group Director of Student Financial Services
SAE/Expression local and Group staff
SAE/Expression Students

Director of Student Financial Aid Key Result Areas:
Objectives:

Financial Aid Packaging
Quality Assurance
Maintain Financial Aid Records
Manage Collections

Major Activities (Critical Success Factors)

Adheres to company 6-tep Financial Aid Process
Maintain consistently clean files for compliance with Federal/State regulations, SAE/Expression policies and procedures
Update National Student Loan Data system (NSLDS), Gemcore, and Campus Vue records in a timely accurate manner.
Ensure billing of all tuition, fees and other student charges.
Manage collection administration pertaining to past due accounts.

Key Performance Indicators:

90% packaged (at step 4 or above) at end of add/drop.
95% packaged (at step 4 or above) within 2 weeks of the start date
100% packaged (at step 4 or above) with in 4 weeks of start date.
Less than 10% comment rate per term and less than a 5% potential liability rate for the year.
Certify student enrollment data in NSLDS at least every 2 months.
Weekly, review and issue invoices, and reconcile past due accounts
Ensure 80% of aid is paid by end of the 5th week of term.

Director of Student Financial Aid Qualifications:

Bachelor's degree in Finance or Accounting.
Previous experience working with and technical knowledge of student financial aid programs.
More than three (3) years of progressive experience in a Financial Aid assistance, which includes Title IV and/or non-Title IV packaging at a post-secondary institution.
Knowledge of Veterans Benefits
Proficient in Microsoft Office software programs, including Excel and PowerPoint for MAC
Non-financial aid experience might include customer service functions in a financial industry such as banking or credit services
Excellent written and verbal communication skills.
Strong interpersonal skills with both faculty and student populations.
Superior organizational and problem resolution skills.
Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
Ability to interact effectively as a member of a team and work collaboratively with other departments.
Ability to answer complicated student questions accurately and in detail
Ability to deliver outstanding customer service by telephone, e-mail, and other media
Ability to follow processes, work effectively on a team, and maintain a positive attitude
Ability to work without close supervision and to set one's own priorities and work schedule
Strong collaboration and team working ability

COMPETENCIES

Communicating: Communicating effectively with people at all levels in the organization. Communicating clear and concise information; avoiding vagueness, ambiguity, and mixed messages. Giving specific, timely feedback to manager and others increasing the organization’s efficiency. Receiving cooperation and support from people at varying levels and in different groups.
Learning & Adapting: Remaining productive during periods of change. Taking the initiative to mitigate challenges and obstacles as needed; being action oriented.
Maximizing Resources: Working collaboratively with people throughout the organization. Supporting others when needed. Working effectively with people who have diverse ideas and perspectives.
Quality & Customer Focus: Continuously look for ways to simplify and improve work processes to achieve better results. Seeking input from internal and external customers to create efficiencies and improve performance. Maintaining focus on long-term quality results.

Director of Student Financial Aid Additional Information:

Sitting and standing for long periods. Dexterity and coordination to handle files and single pieces of paper, occasional lifting of items weighing up to twenty-five (25) pounds such as files, stacks of paper, equipment and other materials. Moving from place to place within the organization, minimal reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods

START YOUR APPLICATION

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Asst. Director of Financial Aid, Regulatory Compliance

Nashville, Tennessee, United States
Staff
Staff Full-Time

Title: Assistant Director of Financial Aid, Regulatory Compliance

POSITION SUMMARY
This position is responsible for coordinating outreach events, supporting our institutional partners, and helping maintain and monitor the College’s financial aid compliance program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Stay abreast of legislative changes impacting the College and assist the Director in partnering with other institutional departments to respond to pending legislation that impacts the Office of Financial Aid or the College, including identifying regulatory changes and ensuring timely updates of institutional procedures to ensure compliance. Manage a risk-based quality control program that provides continuous monitoring of the College’s financial aid performance to ensure compliance with regulatory compliance procedures. This includes transaction testing, reporting, deficiency tracking and remediation. Maintain an ongoing regulatory training program for institutional partners to ensure regulatory awareness and operational effectiveness.

Maintain the financial aid operational and communication calendar to ensure timely reporting. Coordinate office workflows related to file processing, scanning, year-end and preparation and planning for upcoming fiscal year. Oversee EdAmerica Call Center for quality assurance and serve as the primary contact for referrals and escalations. Additionally handle the submission of training opportunities to EdAmerica. Serve as the key contact for addressing Financial Aid issues in the Welcome Center, ensuring timely resolution. Coordinate the financial aid outreach efforts, by scheduling staff for events and workshops, organizing office-sponsored events, and keeping the financial aid webpage information up-to-date. Identify and recommend process improvements within the financial aid office to increase student success, improve department efficiencies, reduce costs and streamline/simplify financial aid processes for students.

Process the financial aid components of the CPOS (Course in Program of Study) daily reports, and collaborate with Records office to resolve any related concerns. Serve as backup to the co-Assistant Director of Financial Aid, as needed but particularly with professional judgement, dependency overrides, homeless youth determinations, and R2T4s. Monitor, update, and resolve engagement reporting throughout the term and during end-of-term processing. Supervise and train assigned office personnel, technical clerks, temporary employees and student workers. Serve as a member of the SAP and IRP appeal committees. Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Five (5) years of increasingly responsible experience in a financial aid office or at least one (1) year of experience in a financial aid office with sufficient NASFAA credentials to demonstrate required knowledge.

Experience using federal EDE software processing websites (such as NSLDS, COD, FPP, etc.) and other financial aid related software.

PREFERRED QUALIFICATIONS
NASFAA credentials

Prior experience using BANNER, ARGOS, Automic, Dynamic Forms, Xtender (BDM), FAST, and SLATE

KNOWLEDGE, SKILLS AND ABILITIES
Ability to accurately and thoroughly document, record and maintain data. Ability to handle sensitive and confidential information. Demonstrated time management and prioritization skills necessary to complete tasks in a timely manner. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Critical thinking skills to identify the underlying principles, motivations, reasons or facts by breaking down information or data into separate parts. Knowledge of regulations governing the administration of federal and state financial aid. Proficient MSOffice skills, including PowerPoint or other presentation software. Ability to work nights and weekends, as needed, to get tasks completed.

Open Until Filled: Yes

Rate of Pay: $47,798.00 - $59,748.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

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Financial Aid Specialist

Jackson, Tennessee, United States
Staff
Student Services
Staff Full-Time

Title: Financial Aid Specialist

Institution: Jackson State Community College

Job Summary

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Job Duties

25% - Communication/Documentation: Manage email inquiries to FAO. Assist/monitor Workflow; scanning and indexing. - (Essential)
25% - Monitor incomplete files. Prepare applicants’ files for verification and awarding by the FA Officers. - (Essential)
20% - Serve students at front counter when Assistants are unavailable and provide telephone support. - (Essential)
15% - Prepare Satisfactory Academic Progress (SAP) appeals for the Director/Student Aid & Awards Committee review. - (Essential)
5% - Order offices supplies. Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) - (Marginal)
5% - Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. - (Marginal)
5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma, or equivalent, and one year of financial aid (or related) experience is required.

Preferred Qualifications

Associate’s degree preferred.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills.
Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus.
Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed.
Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Pay Rate: $34,844 - $41,813 Annual salary depending on eligible experience which is defined by the current compensation plan.

FLSA Status: Non-Exempt

Openings: 1

Open Until Filled: Yes. For best consideration, apply by September 27th, 2024.

Special Instructions to Applicants:

To be considered for this position, we require an attached resume, cover letter, and unofficial transcripts/certifications (if applicable).

A completed satisfactory background check will be required before hire.

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Director, Financial Aid

American Baptist Theological Seminary dba American Baptist College

NASHVILLE, Tennessee

About the Opportunity

The mission of American Baptist College (ABC), a historically Black College with a liberal arts emphasis, is to educate, graduate, and prepare diverse students for Christian leadership, service, and social justice the world. The teaching philosophy at American Baptist College will help students develop a rigorous spirit of curiosity that connects theory to praxis, promotes community and inclusion as well as cultivates habits of life-long learning through continuous self-reflection and self-evaluation. To accomplish these aims we will teach our students to grow ethically and spiritually by expanding their vision to include the principles of social justice, equity, advocacy, and leadership in order to build their analytical and interpretative skills in both faith communities and the broader society.

The Academic and Student Affairs division of American Baptist College invites applications for the Director of Financial Aid. This is a full-time position beginning August 31, 2024. Salary will be commensurate with qualifications and experience.

Responsibilities:

As the Director of Financial Aid, you play a critical role in the academic and student affairs operations by administering the financial aid program at American Baptist College while maintaining compliance with federal and state regulations and college policies and procedures. Reporting to the Vice President for Academic Affairs, the Director of Financial Aid is responsible for all aspects of the student financial aid Title IV program, including evaluating the financial needs of students from a variety of resources and coordinate activities to achieve a strategic, student-centered approach to financial aid activities that support the college’s mission. Therefore duties include, but are not limited to the following essential and core job functions:

Essential Job Functions:

Interprets and applies federal laws and regulations, college policies and regulations and state regulations relating to the disbursement of student financial aid funds.
Counsels and advises current and prospective students regarding availability and qualifications for various types of financial aid.
Assures the integrity of all student accounts data in compliance with all applicable state and federal laws, rules, and regulations; works closely with the Business Office regarding student accounts, disbursements and reconciliation.
Trains designated financial aid staff or other college personnel as directed/as needed;
Prepares required reports and respond to requests for information from federal, state and other agencies
Review and process verification and estimated financial aid offers for students
Maintain knowledge of federal (Title IV) and state regulations related to financial aid by participating in conferences, workshops, webinars and other FSA provided training.

Core Job Functions:

Student Eligibility and Document Review:

ISIR Import, Review and Processing status
Resolve C-flags (Citizenship, SS, etc.) and other conflicting information
Review Financial Aid History & Transfer Monitoring (NSLDS)
Verification (Document Collection, Review and Update)
Program Eligibility

Packaging and Awarding

Run packaging process in CAMS to auto apply budgets and aid offers (Pell, SEOG and Direct Loans)
Import/Export Pell and loan origination and disbursement records to COD
Enrollment Status verification (Grade level and registration status)
Review and update document completion for loan processing (EC, MPN, PLUS App, etc.)

Additional Functions:

Oversee and Process Withdrawals/R2T4
Oversee and Award/Reconcile Campus-based Aid
Oversee and Award Institutional Scholarships
Oversee, review and serve as FA Committee Supervisor for Satisfactory Academic Progress
State Grants/Scholarships Awarding and Reconciliation
Oversee and process Aid Adjustments and Cancellations
Assist Registrar with NSLDS Enrollment Reporting as needed

Qualifications:

Bachelor’s degree in business, accounting or related field from an accredited college or university required; Master’s degree in related field preferred.
Five years of financial aid functional management experience, including origination, disbursement and reconciliation, regulatory policies and best practices, and working with financial aid reporting systems preferred, with supervisory experience desired.
Knowledge of trends and developments in financial aid and demonstrated commitment to higher education.
EdExpress/COD/ CAMS experience desired.
Proficiency in the use of USDOE aid processing systems (COD, NSLDS, G5)
Proficiency in the use of research, statistical analysis and information technologies.

Skills:

Ability to relate effectively with multiple constituencies.
Exceptional interpersonal, teambuilding and problem-solving skills.
Working knowledge of Microsoft Office.
Excellent written and oral communication skills.
Ability to deal effectively with a diverse student body.

Additional Information:

American Baptist College is a Historically Black College with a liberal arts emphasis. Its mission is to educate, graduate, and prepare diverse students for Christian leadership, service, and social justice in the world. The College gives preference in hiring qualified candidates who demonstrate cultural competence for, commitment to, and connection with the mission it advances and the communities and congregations it serves. Moreover, the College seeks candidates immersed in the best and emerging practices in their field for undergraduate education. As an equal opportunity employer, the College values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

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Title: Financial Aid Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Knoxville

Department: Financial Aid

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville seeks a student-centered Financial Aid Support Associate to serve as the primary contact for all financial aid inquiries. In this role, you will assist in guiding students through the aid process from initial intake to award packaging and disbursements, leveraging your technical skills and commitment to outstanding service. As a helping hand in our office, your administrative expertise and precision will empower students to achieve their career goals through financial support. This impactful position allows you to directly support our college’s mission of workforce development by helping eager learners access training programs. This full-time position will work 7.5 hours daily, Monday through Friday, and 37.5 hours weekly.

Job Duties

Financial Aid Department: • Provide front-line customer service to students by answering inquiries regarding financial aid programs, eligibility, application processes and deadlines, and award amounts via phone, email, and in person. • Review financial aid applications for completeness and accuracy; conduct file verification that can include requests for further information. • Serve as the initial point of contact for incoming documentation, inquiries, and issues related to verification, missing documents, professional judgment, and special circumstances reviews. • Assist with financial aid presentations, workshops, and campus outreach events to promote awareness. • Maintain financial aid records, files, and documentation in compliance with federal, state, and institutional regulations. • Provide direct assistance to applicants and current students in completing FAFSA applications by explaining requirements, interpreting guidelines, and resolving any issues. • Process a wide variety of financial aid-related transactions through all stages of the lifecycle, from initial inquiries and FAFSA filing through verification, awarding, disbursements, and monitoring continued eligibility. • Serve as a resource for current and prospective students, providing general information on all aspects of financial aid programs, requirements, and processes. • Assist with day-to-day workflows, such as certifying enrollment for tuition assistance programs, performing verification and resolving conflicting data, and assisting with packaging and awarding aid. • Represent the financial aid office at new student orientations, recruitment events, graduation ceremonies, and other college functions. • Provide support for special projects and academic progress checks as needed and perform. • Occasional travel may be required to attend information sessions, recruitment events, all campus locations, or training off-site. - (Essential)

Professional Development: • Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing financial aid regulations and systems. - (Essential)

Service to the College and Community: • Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public. - (Essential)

Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)

Minimum Qualifications

• Must possess a high school diploma or equivalent
• Graduate of a technical diploma or degree
• Minimum of three (3-5) years of office work experience

Preferred Qualifications

• Experience in financial aid, higher education and Banner system with knowledge of financial aid programs
• Graduate of an associate or bachelor degree program

Knowledge, Skills, and Abilities

• Maintain stringent confidentiality of student records.
• Requires knowledge of rules, regulations, and guidelines related to assignments. Knowledge attained through extensive training and experience.
• Ability to simultaneously plan, organize, and solve complex and routine tasks.
• Must have the ability to establish and maintain effective interpersonal working relationships with high schools, colleges, current and prospective students, faculty, staff, and the general public.
• Excellent computer and math skills with attention to detail and accuracy.
• Ability to deal tactfully with the public and co-workers.
• Ability to communicate well on a functional level in both written and verbal form.
• A high level of professionalism, organization, follow-through, and attention to detail is required.
• Willingness to remain current in regulations and policies relating to financial aid programs.

SALARY: Commensurate with education and experience according to Tennessee Board of Regent guidelines within the range of $31,294 - $47,332.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please include the complete begin and end dates under your employment history. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.

REQUIRED DOCUMENTS:
Resume
Educational transcripts/diploma

Applications are accepted until 09/14/2024.

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Financial Aid Specialist, Austin Peay State University

Position Summary

The Financial Aid Specialist is responsible for reviewing financial aid applications. This role involves direct interaction with students and parents to ensure the proper disbursement of financial aid.

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 166,000 people located approximately 40 miles northwest of Nashville, TN.

Primary Duties and Responsibilities

Analyze and evaluate student financial data.
Verify accuracy and consistency of data from need analysis calculations and federal tax documents.
Perform data analysis to identify discrepancies and determine appropriate resolution actions.
Review federal financial aid applications to ensure files are accurate and complete for aid disbursement.
Counsel students and parents on verification procedures and financial aid matters.
Request additional information from relevant sources to complete the verification process as necessary.
Review verification technical references annually and stay updated on changes.
Transmit and track data corrections.
Discuss financial aid packages and payment arrangements with students and parents.
Maintain and update the policy manual for electronic transmissions, verification, and processing.
Create and update verification forms for the financial aid office annually.
Maintain proficiency with financial aid administration software and related computer programs.
Supervise and train student workers.
Assist in determining eligibility and issuing fee deferments.
Purge inactive files annually and maintain an organized active and pending filing system.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities

Proficiency in operating a personal computer and associated software (Outlook, Word, Excel, etc.) and Ellucian Banner.
Effective and appropriate communication skills.
Ability to maintain confidentiality of records and information.
Ability to interact effectively with diverse populations, the University community, and the public.
Keen attention to detail for detecting and correcting grammatical and spelling errors.
Capability to maintain accurate paper and electronic files.
Strong multitasking skills and ability to handle multiple tasks simultaneously.
Understanding and compliance with detailed federal regulations.
Proficiency in performing accurate mathematical computations.
Strong organizational, decision-making, and independent work skills.

Physical Requirements

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Required Minimum Qualifications

Associate’s Degree or a minimum of two years of university study.
Previous financial aid experience preferred.
Knowledge of government rules, regulations, guidelines, and procedures related to financial aid.
Successful completion of a background check.
Submission of an official transcript (if applicable) and contact information for three (3) references.

Interested candidates can apply here: https://apsu.peopleadmin.com/postings/17084

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Associate Director, Financial Aid, Christian Brothers University (posted 7/18/24)

About Christian Brothers University:

CBU is committed to creating and maintaining a rigorous and enriching learning experience for our students by providing them the best instruction and support by a superior faculty and staff. CBU encourages opportunities to celebrate diversity in an environment that prepares our students to be global citizens. CBU is an attractive and safe campus environment, and it is quite possibly one of the friendliest campuses anywhere.

If you would like to contribute to these hallmarks of a CBU education, please consider applying for our faculty or staff vacancies through these current employment opportunities.

Job Description:

The Associate Director assists with the overall responsibility for daily operations of the Financial Aid office, including training and management of operational staff, awarding aid, verification, Satisfactory Academic Progress (SAP) and appeals, return to Title IV calculations (R2T4), compliance, and process improvement. The Associate Director maintains full working knowledge of the federal, state, and institutional regulations. The Associate Director of Financial Aid is responsible for financial aid fund management and the administration of the Federal Direct and private loan programs. The Associate Director is responsible for management of the disbursement process, reporting, and reconciliation of Title IV programs. The Associate Director of Financial Aid serves as a resource to ensure compliance regarding Title IV eligibility questions from financial aid staff. This position is to serve as backup to the Director of Financial Aid, as needed.

Essential Duties and Responsibilities:

Responsible for the management of the Federal Direct Loan, and private loan programs.
Counsel and advise students regarding loan options and financial awareness of student debt.
Responsible for management of the disbursement process for all financial aid funds and administrative review of release of refunds.
Responsible for the coordination, monitoring, and reconciling of the Federal and Institutional Work Study Programs.
Responsible for awarding of all Graduate Program loans and scholarships.
Responsible for management of summer Pell Grant awarding.
Responsible for monthly reconciliation and disbursement reporting requirements for the Federal Direct Loan funds and the Federal Pell Grant program.
Access and analyze federal financial aid history using the National Student Loan Data System (NSLDS) and update online enrollment status as it relates to financial aid eligibility.
Determine and override complex and unique issues by exercising Professional Judgment authority as allowed by the Department of Education.
Complete federal verification and award financial aid funds in compliance with respective policies and procedures.
Responsible for maintaining current knowledge of Title IV financial aid programs.
Ensures compliance with NCAA and conference rules and regulations related to the financial aid of student-athletes.

Requirements:

Bachelor's degree with a minimum of three years of experience in the administration of financial aid.
Exceptional communication and customer service skills.
Experience in awarding and certification of Federal Direct Loans.
Knowledge of Title IV federal financial aid regulations. Working knowledge of Microsoft Suite (excel, word, PowerPoint) and experience with financial aid software programs, with preferences towards Banner and EdConnect.
The position requires a great deal of contact with the public and the ability to get along well with all types of people.
Extensive knowledge of Federal sites such as EDconnect, NSLDS, CPS, and COD
Responsible for assisting with reviewing and updating the financial aid procedures manual.
Assists students and parents in completion of FAFSA and other financial aid forms
Assists the Director of Financial Aid in updating financial aid publications.
Serve as a financial aid representative for questions from other offices on campus.
Assists the director in producing reports for federal and state agencies.
Conducts financial aid seminars and workshops for admissions on-campus and off-campus programs throughout the year.
Willingness and ability to work evenings and weekends as needed during peak enrollment periods
Performs other duties as assigned.

Additional Information:

Christian Brothers University is a Catholic university in the student-centered tradition of the De La Salle Christian Brothers. CBU fosters academic excellence in a range of programs to prepare students from all faiths and backgrounds for careers and lives informed by the Lasallian values of faith, service, and community.

Christian Brothers University offers a comprehensive benefits package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, 403(b), and both undergraduate and graduate tuition waiver plans. CBU also offers tuition waivers for dependents of employees and participates in the Tuition Exchange Program, a reciprocal scholarship exchange program for family members of full-time faculty and staff.

Christian Brothers University offers equal employment opportunity to all applicants for employment, regardless of sex, age, race, color, religion, sexual orientation, national and ethnic origin or disability.

Click on this link to apply

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Financial Aid and Admissions Officer, Student Financial Aid and Scholarships, Vanderbilt University (posted 7/10/2024)

Position Summary:

The Financial Aid and Admissions Officer is part of the dynamic Office of Student Financial Aid and Scholarships (OSFA) and Office of Undergraduate Admissions (OUA) teams within University Enrollment Affairs at Vanderbilt University. This individual is a key contributor responsible for assisting in the efforts to recruit and enroll new members of the undergraduate schools of the university. This position will interact with prospective students and applicants and may exercise independent judgment in contributing to decisions on behalf of the applicant. Additionally, this position will report directly to senior leadership team members in both OUA and OSFA. The individual serving in this capacity will primarily work in OUA from October – March and OSFA from April – September.

About the Office of Student Financial Aid:

The OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

The OUA at Vanderbilt University is a critical unit within University Enrollment Affairs that contributes greatly to the entire Vanderbilt community. Its mission is to recruit, select, and enroll a diverse cohort of degree-seeking first-year and transfer students who are intellectually curious, academically talented, and socially engaged. The Office communicates systematically with hundreds of thousands of prospective students through traditional printed publications, the web, and other social media channels, and serves as the first point of contact for members of the public interested in VU.

Vanderbilt fully supports the concepts of diversity, equity, and inclusion, and is committed to the belief that equity and social justice must be accorded to all. Vanderbilt also believes that a part of its responsibility is to contribute to a diverse university community where students, staff, and faculty of differing backgrounds, viewpoints, and life experiences learn about and from each other in classroom settings as well as throughout the entire campus.

Key Functions and Expected Performance:

Review application materials in an accurate and timely manner.
Travel for admissions and financial aid outreach purposes, including participation in workshops, forums, seminars, high school, district and/or state programs as assigned.
Meet with or present information sessions to prospective students and applicants as assigned.
Assist with developing recruitment plans for meeting enrollment goals.
Produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for entering first year students.
Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending.
Assist with programs designed to impact recruitment/yield efforts. May also include assisting the efforts of the following Office of Undergraduate Admissions teams: Evaluation & Selection, Recruitment & Outreach, Visitor Experience & Strategy, Marketing & Communications and Operations.
Other duties as assigned.
Resolve problems and respond to students and parent inquiries concerning the various admissions and financial aid program activities and processes, as well as provide counseling and guidance for families relative to the application process.
Attend workshops and conferences, review relevant professional publications and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting admissions and financial aid.
Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.
Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports directly to the Deputy Director of Financial Aid.

Education and Certifications:

A bachelor’s degree from an accredited institution of higher education is necessary.
A master’s degree from an accredited institution of higher education is preferred.

Special Instructions:

Please include a cover letter, along with your resume for the hiring manager to review.

Experience and Skills:

At least two years of related experience is preferred.
As a salaried (exempt) position, ability to work weekends and nights is necessary, especially in key times of the recruitment cycle.
Strong interpersonal and public speaking skills, with comfort in front of audiences of 150+, are necessary.
The ability to work effectively with a wide range of constituencies in a diverse community is necessary.
Proficiency with Microsoft Word, Excel and Outlook is necessary.
Demonstrated ability working collaboratively in a team environment is necessary.
Effective verbal and writing skills are necessary.
Ability to make administrative/procedural decisions and judgments is necessary.
Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.
Experience in administering federal financial aid programs is preferred.
Please note that this position is a hybrid position, and there is an expectation that the successful candidate will be able to work on campus on appropriate days.

Click on this link to apply

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Financial Aid Counselor, Extended Campuses, Nashville State Community College (posted 7/8/2024)

POSITION SUMMARY

The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.

REQUIRED QUALIFICATIONS

Bachelor’s degree

Two or more years of related higher education experience

PREFERRED QUALIFICATIONS

Experience in financial aid

Experience with Banner, SLATE, and Degree Works

NASFAA credentials

KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.

Open Until Filled: Yes

Rate of Pay: $37,187.00 - $44,636.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

Apply at FA Counselor, Extended Campuses - Nashville, Tennessee, United States (tbr.edu)

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Temporary - Financial Aid Processor, Nashville State Community College (posted 7/8/2024)

POSITION SUMMARY

This is a temporary position designed to assist with verification, review, and award of files during peak processing times. This position is fully remote.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Analyzes student verification files for accuracy and makes corrections as necessary. Evaluates students’ Satisfactory Academic Progress. Awards students federal aid. Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals via email,

phone calls, and/or TEAMS chats. Participate in online training.

REQUIRED QUALIFICATIONS

Bachelor’s degree

Two or more years of related experience in Financial Aid.

Experience with Banner.

Reliable internet connection.

Only applicants who reside in Tennessee will be considered.

PREFERRED QUALIFICATIONS

At least 5 years of experience in Financial Aid

KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to work independently.

Open Until Filled: Yes

Rate of Pay: $30.00 per hour

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

Apply at Temporary - Financial Aid Processor - Nashville, Tennessee, United States (tbr.edu)

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Financial Aid Outreach Coordinator, Tennessee Tech University (posted 6/28/2024)

Job Purpose:

The overall purpose of this job is to advise, guide, and educate current students, prospective students, families, counselors, faculty and staff, and the overall community on financial aid programs while adhering to the University and FERPA policies.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

Responsible for creating a financial literacy program that includes but is not limited to the FAFSA application process, budget development, debt management, and student resources for education. Responsible for scheduling appointments via teams, phone, or in person with all students and their families to advise on their specific financial situation and needs. Represents the financial aid office at all outreach events such as local high schools, community events, student orientation, and etc. Responsible for creating and delivering financial literacy presentations at outreach events when needed. Responsible for staying informed on all federal, state, and institutional regulations. Responsible for providing great customer service to all students and handles all situations with tact and discretion. Serves as a liaison for financial aid and collaborates with other departments such as Admissions, Bursar, OCM, and the student launchpad to promote cooperative relationships. This position will also review and maintain the Financial Aid Policies and Procedures as applicable to this role, as well as monitor the campus website. Position will assist Associate Director and Director with the Financial Literacy Program. Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree from an accredited institution in a related field. A minimum of two years of direct financial aid experience or four years of related professional experience. Ability to interpret and apply policies and procedures. Ability to travel independently to outreach events. Excellent customer service skills with the ability to counsel parents and/or students with confidential and delicate situations. High level of organization and ability to handle a large volume of work under pressure. Effective oral, written, listening and communication skills.

Preferred Qualifications:

Customer service experience is preferred. Experience as a presenter. Ability to multitask in a high traffic environment and still provide timely, accurate results. Ability to work independently, prioritize and attend to details as needed. Ability to make independent decisions when scheduling appointments for students. Ability to read, analyze and interpret financial aid reporting. Ability to read, analyze and interpret federal/state regulations and institutional policies and procedures. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to train students and supervisors. Ability to respond effectively to common inquiries or complaints from students/families with regards to Federal Work study.

Please apply online at https://jobs.tntech.edu/postings/17948

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Financial Aid Counselor, Northeast State Community College (posted 6/18/2024)

Blountville, Tennessee, United States

Staff

Staff Full-Time

Closing on: Jun 30 2024

Title: Financial Aid Counselor

Employee Classification: Clerical & Secretarial

Institution: Northeast State Community College

Department: Financial Aid

Salary: $30,947-$37,148, dependent upon education and experience

Job Summary

• Serve as a customer service representative for the Office of Financial Aid, greeting students at the reception desk and assisting them with financial aid questions or concerns.

• Seek help from other financial aid staff, or staff outside our office, as appropriate based on student needs.

• Provide a positive experience for visiting students and staff.

• Respond to emails in the office email account.

• Support processing in various program areas, including but not limited to: state aid programs, private loan processing, consortium agreements, processing student appeals and student need requests.

• Collect, check and scan documentation mailed, faxed, or hand-delivered to the Office of Financial Aid. • Assist with the packaging of outgoing mail.

• Provide assistance on checking/processing various reports.

• Assist with scanning prior-year documentation into BDMS.

• Serve on internal and external committees as needed.

• Participate in cross training with other staff within the Student Success Division as appropriate.

• Participate in on and off campus events such as open houses, orientations, and FAFSA events as needed.

• Occasional trips to off-campus sites may be required.

• Complete other assignments as directed by supervision.

Minimum Qualifications

• Associate degree required from an accredited institution and one (1) year of experience in an office setting or business-related customer service position

OR High School Diploma (or equivalent) and three (3) years’ experience in an office setting or business-related customer service position

Preferred Qualifications

Experience in a student success-related field.
Financial aid experience.
Conversational ability or fluency in a second language.

Knowledge, Skills, and Abilities

Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
Accuracy and attention to detail.
Well-developed written and oral communication skills.
Excellent customer service skills.
Positive and collaborative attitude. Must be a team player, supporting our office and students.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

Apply: https://careers.tbr.edu/jobs/financial-aid-counselor-blountville-tennessee-united-states-31ec979d-a1e4-451b-bcc5-71dc45733777

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Financial Aid Support Associate, Tennessee Board of Regents (posted 5/29/2024)

*This position is remote but requires the successful candidate to reside in Tennessee*

The Service Center at the Tennessee Board of Regents (TBR) supports the System Office and colleges within the following functional areas: Human Resources, Payroll, Finance, Student, and Financial Aid. The financial aid service area of the Service Center supports financial aid administration functions at the TCATs as well as Community Colleges. The position is a member of the shared services team reporting to the Office of Student Success.

The Financial Aid Support Associate, Shared Services is responsible for ensuring all financial aid processing functions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, state, and federal regulations, policies, and guidelines. In consultation with the Service Center Director for Financial Aid and TCAT staff, this position administers state and federal aid programs, performs Pell Grant reconciliation, federal student aid verification, Return of Title IV (R2T4), and other financial aid related functions for the technical colleges. The Financial Aid Support Associate, Shared Services, works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served.

For more information and a complete job description, please visit: https://careers.tbr.edu/jobs/service-center-financial-aid-associate-nashville-tennessee-united-states

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Director of Financial Aid - Competency Based Education, South College, Knoxville, TN (posted 5/17/2024)

Description

South College invites capable, energetic, outgoing, applicants who are focused on transforming lives of our customers/students! At South College, you will help implement our strategy of “Where Dreams Find Direction!” We are one of the nation’s fastest growing institutions of higher learning with over 11,000 students covering 7 campuses and Online learning sites. We are also one of nation’s highest producers of licensed healthcare professionals offering a myriad of undergraduate and graduate healthcare programs for our students.

South College’s vision communicates its commitment to student success: South College strives to be a college of choice for students seeking quality career-focused educational programs offered at multiple levels and through a variety of deliveries. High academic standards and focus on excellence result in graduates from a growing and diverse range of academic disciplines who are prepared to enter the workforce.

The South College - CBE Campus invites applications for the position of Director of Financial Aid. The successful candidate will oversee the financial aid processes and services for the campus while working closely with the Campus President and the Senior Director of Financial Aid. We are searching for a team-oriented individual with excellent communication and organization skills.

General Responsibilities

Meet and counsel with students regarding the process of applying for and receiving financial aid.
Assist students with the completion of forms and documents required to secure financial aid.
Collect all documentation required from students.
Provide notification of any missing documentation to appropriate students.
Prepare and maintain financial aid files for each student receiving financial assistance.
Reconciliation of Title IV funds.
Direct the daily activities of the Financial Aid staff.
Perform other duties as needed by the Campus President and Senior Director of Financial Aid

Requirements

Earned Bachelor’s degree; Master’s degree preferred
Three to Four years of professional and related experience in higher education.
Knowledge of federal financial aid programs and recordkeeping requirements.
Knowledge of higher education processes, supervisory and personnel practices.
Experience in management and leadership positions.
Ability to communicate effectively verbally and in writing.
Able to work independently to meet deadlines.
Experience with financial aid software and systems preferred.

Apply online: https://recruiting.paylocity.com/recruiting/jobs/Apply/2271417/SOUTH-COLLEGE/Director-of-Financial-Aid---Competency-Based-Education

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Financial Aid Counselor, Carson-Newman University (posted 5/17/2024)

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.

Job Title: Financial Aid Counselor

Department: Financial Aid

Reports To: Director of Financial Aid

FLSA Status: Exempt

Time Requirements: 40 hours per week

Summary Description: The Financial Aid Counselor is an important role in our recruitment and retention of students in enrollment management. To contribute to our goals, the Financial Aid Counselor must be able to attend regular training to learn complex rules and policies; apply rules and policies during awarding and auditing of aid; and communicate rules and policies to students, parents, and other constituents. The Financial Aid Counselor is primarily responsible for counseling students and families, awarding and auditing financial aid, learning other student services areas to provide excellent customer service, and managing an aid program effectively. The Financial Aid Counselor will have a specific aid program(s) responsibility and attend regular training to learn best practices and rules and regulations of their specific aid program(s).

Functional Description:

As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks. Office reception and communication for enrollment management
Counsel students, parents, and other constituents individually consistent with policies and procedures, using excellent soft skills
Counsel students on responsible borrowing
Attend enrollment events and recruiting events
Present financial aid information at events
Award financial aid programs consistent with policies and procedures
Reconcile financial aid programs consistent with policies and procedures
Process communications consistent with policies and procedures
Process workflows consistent with policies and procedures
Manage assigned projects effectively
Manage assigned aid programs effectively
Attend training events
Cross-train with other student services areas

Supervisory Responsibilities: None

Education: Bachelor’s Degree in Counseling, Business, or related field or experience in financial aid in lieu of degree.

Experience: Office experience required. Background of higher education administration is preferred. Experience working with Ellucian Colleague software system, and Softdocs preferred.

Required Skills:

Self-motivated, results-oriented, and team player
Excellent interpersonal skills; curiosity, empathy, and gratitude
Must be comfortable to meet with students and parents and communicate effectively Must be comfortable to speak in front of groups, and communicate effectively Organized and detail oriented
Ability to accept change rapidly
Must maintain highest standards of confidentiality
Must have excellent computer skills to include word, excel, and outlook, and ability to learn additional software systems used in financial aid administration
Must demonstrate grammatically correct and concise written and oral communication skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work on a computer in front of two monitors majority of the day • Must be able to answer phones, and communicate electronically and verbally • Able to deal with stress

• Able to work in an area where noise, and distractions may occur

• Able to travel to financial aid events and work limited weekends, as requested • Able to lift 25 lbs., such as boxes of office materials

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

Apply: https://www.cn.edu/about-carson-newman-university/administration/human-resources/staff-employment-application/

_________________________________________________________________________________________________________________________________________________________________________________________________________________Financial Financial Aid Administrator, Tusculum University (posted 5/17/2024)

Financial Aid Administrator- 050324

Description

Tusculum University invites qualified candidates to apply for the full-time position of Assistant Director of Financial Aid. The Assistant Director of Financial Aid will, under minimal supervision, assist the Director and Associate Director of Financial Aid in the implementation and administration of federal, state, institutional, and external aid awards. Areas of responsibility include monitoring and applying federal, state, and institutional aid; utilizing software to ensure efficient processing of student aid while maintaining compliance with state, federal, and institutional regulations; provide counseling and information sessions for students, parents, faculty, and staff. This individual will be part of a team dedicated to student success. The Assistant Director will assist in the day-to-day activities and be the back-up to any FA position’s responsibilities and duties.

Duties include:

Perform the timely review and processing of all types of appeals/or professional judgment requests while upholding institutional, state, and federal awarding policies to maintain compliance.
Provide counseling to families and students on how to pay for a Tusculum education, including all sources of assistance and the delivery system for financial aid.
Utilizing our financial aid management system (Colleague) and other operating system software, produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for both undergraduate and graduate/professional students.
Resolve problems and respond to students and parent inquiries concerning the various financial aid program activities and processes, as well as provide counseling and guidance for families relative to the processing of their financial aid.
Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.
Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.
Other Duties as assigned

Minimum Entry Requirements:

Bachelor’s degree preferred and experience in financial aid or higher education is preferred. Applicants must possess effective interpersonal, oral, listening, and written communication skills; an outgoing personality; the ability to work independently and as part of a team; a flexible attitude; professionalism, customer service skills, and a willingness to travel, work evenings and weekends as needed. This comprehensive position requires experience coordinating multiple projects, a mathematical aptitude, a strong work ethic and excellent time/project management skills to be successful. Extensive knowledge of computer software programs, Microsoft Office, and analytical and problem-solving skills are also required.

How to apply:

Only online applications will be accepted. Send a cover letter, resume, the names & contact information of 3-5 references, and Tusculum University application (This form can be located at the top of the web page https://www3.tusculum.edu/hr/employment-opportunities) electronically to turesume@tusculum.edu Attn: Financial Aid Administrator

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Financial Aid Counselor, Motlow State Community College (Tullahoma, TN) (posted 5/1/2024)

Assists with administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling the account; and maintaining the student information system/Banner as related to the federal/state/local/institutional or assigned financial aid programs and funds. Counsels new or returning undergraduate students in relation to financial aid.

Minimum Qualifications:

Associates degree earned from a regionally accredited institution; Two (2) years of direct financial aid experience is required within an institutional financial aid office and/or State Student Assistance Agency office (Note: Federal Work Study positions cannot satisfy this qualification).

Motlow State is an EEO/AA/Title VI/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

Apply here: https://careers.tbr.edu/jobs/financial-aid-counselor-tullahoma-tennessee-united-states

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Senior Systems Analyst, Vanderbilt University (posted 4/17/2024)

Position Summary:

The Senior System Analyst is part of the Student Financial Aid and Scholarships Department at Vanderbilt University and is a key individual contributor responsible for day-to-day operations related to the monitoring, administration, and maintenance of the PeopleSoft Financial Aid software system and all other systems related to processing activities of Financial Aid. Reporting to the Deputy Director for Operations, the Senior System Analyst will have a working knowledge of the financial aid business processes that drive the application system in order to provide customer service to the financial aid staff through system support. In addition, the Senior System Analyst will work with Process and Solution Implementation (PSI) division personnel, helping integrate Student Financial Aid activities within the overall student support system architecture. The Senior System Analyst must be willing to work in a team setting, as well as work independently with minimal direct supervision. The ability to multi-task and prioritize system and end-user needs is required. This position is also expected to provide knowledge-sharing, guidance, and mentorship to less experienced team members in the immediate and/or broader team.

About the Work Unit:

The OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

Key Functions and Expected Performance:

Responsible for the daily functional operation of the main application system in Financial Aid including initiating, monitoring, overseeing, and analyzing the results of system processes, which are used to support the operational and business needs of the office.

▪ Ensures OSFA systems are running as necessary to complete OSFA work and comply with applicable federal, state and institutional guidelines.

▪ Manages annual financial aid year setup and performs related support functions to enable the setup of each new financial aid year. This includes data entry, table setup, setup review, testing, merging data, interfacing data, creating and updating documentation.

▪ Manages Artificial Intelligence implementation for OSFA.

▪ Coordinates all development and testing of vendor system, Dynamic Forms.

▪ Maintains Security Administration for PeopleSoft, DynamicForms, Scholarship Manager, and DocFinity.

▪ Assists OSFA staff in creating reports to analyze work.

▪ Establish and run processes to update PeopleSoft and other systems data.

▪ Provides training during system and new process implementations.

▪ Collaborates with other departments to process external uploads of data for disbursement processing.

▪ Assists in setup, security, and maintenance of vendor system, Scholarship Manager.

▪ Works with the senior staff to formulate protocols, initiates automated processes, monitors system performance, and handles problems and outages.

▪ Under the guidance and direction of the office’s senior staff and in conjunction and collaboration/coordination with the PSI team division personnel, leverages knowledge and experience to provide in-depth analysis to define scopes, evaluate, develop, and recommend policies, procedures, and strategies relative to the operation of the office’s overall financial aid management

▪ Translate business needs and staff supplied specifications into effective system solutions.

▪ Works with the PSI and VUIT teams to test system upgrades, process improvement, and regulation releases.

▪ Responsible for development and implementation of appropriate data reporting programs and required processing procedures in support of staff information needs identified through discussions and/or written communications.

▪ Uses automated system software to interface with various government and private entities in order to retrieve relevant support data needed as part of the overall processing mission of the office.

▪ Reviews existing queries and reporting tools and processes to determine their continued accessibility and suggests any relevant changes as appropriate; writes new queries, as needed.

▪ Analyzes data and any other relevant information to compile statistical reports and interprets/determines trends and determines if report results are logical and reasonable in light of the information requested.

▪ Participates in ongoing systems training on the vendor supported PeopleSoft financial aid management system and other software used in the office.

▪ Works with senior staff to educate the office personnel on new features and processes as they became available.

▪ Other duties as assigned.

Supervisory Relationships:

▪ This position does not have supervisory responsibility, the position reports administratively and functionally to the Associate Director for Operations.

Education and Certifications:

▪ A Bachelor’s degree from an accredited institution of higher education is necessary.

Experience and Skills:

▪ At least five years of related experience is necessary.

▪ 3-5 years' experience with PeopleSoft Campus Solutions is preferred.

▪ Proficiency with Microsoft Office (Word, Excel, Outlook, and Access) is necessary.

▪ Demonstrated ability working collaboratively in a team environment is necessary.

▪ Ability to communicate effectively, both orally and in writing is preferred.

▪ Ability to process computer data and to format and generate reports is preferred.

▪ Database management skills are preferred.

▪ Ability to make independent administrative/procedural decisions and judgements is necessary.

▪ Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.

▪ Experience in administering federal financial aid programs is preferred.

▪ Knowledge of Oracle/PeopleSoft Student Administration is preferred.

▪ Knowledge of federal financial aid program processing software (e.g. EdConnect) is preferred.

Job Identification: 10005218

Job Category: Information Technology

Posting Date: 04/15/2024, 04:37 PM

Locations: Nashville, TN, United States

Apply Before: 05/12/2024, 04:36 PM

Job Schedule: Full time

Apply: https://ecsr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10005218

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Technical Clerk - Financial Aid, Tennessee State University (posted 4/15/2024)

Position Title: Technical Clerk -Financial Aid

Division: Business and Finance

Department: Financial Aid

Number of hours per week: 37.5

Days to be worked: Monday, Tuesday, Wednesday, Thursday, Friday

Months per year: Fiscal (12 months)

Job Type: Full-Time

Campus: Main Campus

Position Number: 111775

Pay Basis: Semi-Monthly

Tennessee State University Office of Financial Aid invites applications for the position of Technical Clerk.

Job Description:

Main responsibilities include maintaining the financial aid document database, compiling and cataloging received documents daily. This staff member evaluates and audits documents and information to provide efficiency to paperless workflow. Primary contact for the BDMS-Banner scanning/indexing system and provides technical assistance to other financial aid staff for paperless workflow and trains staff to use imaging software. Trains and supervises federal work study students who assist with the scanning and indexing process. Additional responsibilities include printing and mailing of routine written correspondence to new students through established electronic process. Responds to internal inquiries and researches issues related to student data application information and documents received. Performs other job-related duties as assigned. Staff member must adhere to the federal Title IV rules and regulations and their application in relation to the packaging of Title IV for a more effective evaluation and to ensure compliance with data retention standards in conjunction with federal regulations.

Minimum Qualifications:

Graduation from a standard high school or equivalent and experience with Microsoft Office Suite. Ability to communicate clearly both verbally and in written form. Knowledge of financial aid guidelines and regulations. Must be customer-service oriented.

Special Instructions to Applicants:

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date: 04/08/2024

Close Date: 04/21/2024

Job Category: Technical

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more. Visit https://www.tnstate.edu/hr/benefits.aspx for more information.

Quick Link: https://jobs.tnstate.edu/postings/8346

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Coordinator of State and Private Funds, Tennessee State University (posted 4/15/2024)

Position Title: Coordinator of State and Private Funds

Division: Business and Finance

Department: Financial Aid

Number of hours per week: 37.5

Days to be worked: Monday, Tuesday, Wednesday, Thursday, Friday

Months per year: Fiscal (12 months)

Job Type: Full-Time

Campus: Main Campus

Position Number: 069790

Pay Basis: Monthly

Tennessee State University Office of Financial Aid invites applications for the position of Coordinator of State and Private Funds. The job duties are listed below:

Job Description:

A. Process, certify, and reconcile Tennessee State Lottery Scholarships.

B. Process, certify, and reconcile Tennessee State Grant Awards.

C. Process information concerning third party scholarships and apply scholarship funds to student accounts in accordance with all Title IV regulations and guidelines.

D. Provide general financial aid counseling to undergraduate and graduate students and their families.

E. Process all other state scholarships and reconcile funds each term for each program including Lottery related awards.

F. Assist existing and prospective students with on-line completion (submission) of various financial aid forms such as FAFSA on the web, Master Promissory Notes, entrance and exit

G. Performs other duties as assigned related to scholarships and determination of general financial

Minimum Qualifications:

Baccalaureate Degree in Counseling, Management, or related field. A minimum of three years of experience in admissions, recruitment, or enrollment services. Knowledge of rules and regulations governing Tennessee Education Lottery Scholarship and other Department of Education Regulations relating to the awarding of Title IV funds.

Special Instructions to Applicants:

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date: 04/12/2024

Close Date: 04/28/2024

Job Category: Administrative/Professional

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more. Visit https://www.tnstate.edu/hr/benefits.aspx for more information.

Quick Link: https://jobs.tnstate.edu/postings/7449

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Financial Aid Analyst, Tennessee State University (posted 4/15/2024)

Position Title: Financial Aid Analyst

Division: Business and Finance

Department: Financial Aid

Number of hours per week: 37.5

Days to be worked: Monday, Tuesday, Wednesday, Thursday, Friday

Months per year: Fiscal (12 months)

Job Type: Full-Time

Campus: Main Campus

Position Number: 012910

Advertised Salary: $48,263.58-$58,647 DOE

Pay Basis: Monthly

Tennessee State University Office of Financial Aid invites applications for the position of Financial Aid Analyst. This position is responsible for the following:

Job Description:

Performs exceptional customer services for students, employees, and the public by responding to inquiries concerning financial aid eligibility while ensuring students understand all policies and procedures related to their financial aid records
Interviews and assists students seeking financial aid, reviews applications and all pertinent documentation to ensure student eligibility requirements are satisfied in accordance with college, local, state and federal rules and regulations
Collects documentation and information for processing of applications; prepares student files for processing
Assists with FWS Federal Work Study Program.
Coordinates with other Financial Aid Personnel to ensure that student applications and corrections are processed promptly and properly.
Scans student documents into BDMS
Monitors current federal, state, and institution information for updates and maintains this in the Financial Aid Policies and Procedures Manual along with other documents. Ensures that all required forms and applications are available to students.
Assists with implementing appropriate goals and objectives.
Assists registration staff with scheduling, registration, appointments, and other related functions.

Minimum Qualifications:

Bachelor’s degree and a minimum of two years of experience in a financial aid setting.

Special Instructions to Applicants:

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date: 04/02/2024

Close Date: 04/21/2024

Job Category: Administrative/Professional

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more. Visit https://www.tnstate.edu/hr/benefits.aspx for more information.

Quick Link: https://jobs.tnstate.edu/postings/8314

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Associate Director of Counseling & Records Management, University of Tennessee Knoxville (posted 4/12/2024)

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Associate Director of Counseling & Records Management position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, improving the recruitment and graduation of our students.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

Independent responsibility for managing and direct oversight of multiple areas of financial aid programs and the associated staff members. Expected to have a high level of technical knowledge and expertise in federal and state regulations, and will make independent judgments and decisions regarding federal, state, and institutional financial aid awards, appeals regarding initial and continuing aid eligibility. The position exercises substantial independence of administrative authority and discretion and is authorized to independently commit the institution to financial aid decisions. Has oversight and override authority for all appeals decisions. The position has substantial responsibility for assisting the Director of Financial Aid with all outreach and customer service efforts, for both internal and external partners. Assist in the development, implementation, and administration of Federal, State and University financial aid programs. Responsible for the oversight and direction of the counseling and verification teams. Owns responsibility for the daily student service operations of the office including oversight of financial aid email/ticket inquiries, phone queues and calendar.

Required Education and Experience:

Bachelor's Degree

• Minimum of 3-5 years of progressively responsible financial aid experience.

• Experience specifically related to federal and state financial aid programs in a college or university setting.

• Previous supervisory experience.

Preferred Education and Experience:

Master's Degree

• 5 or more years of progressively responsible financial aid experience.

Required Knowledge, Skills, and Abilities:

• Excellent oral and written communication skills.

• Excellent and demonstrated ability to work effectively with students, the public, the university community, and external constituencies.

• In-depth knowledge of federal, state, and institutional financial aid regulations and policies.

• Ability to work independently and under time constraints.

• Ability to supervise staff and coordinate job assignments.

• Strong computer skills required.

Preferred Knowledge, Skills, and Abilities:

• Familiarity with Microsoft Office products (or similar).

• Ellucian Banner, OnBase, and/or TeamDynamix experience preferred.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

Apply here: https://ut.taleo.net/careersection/ut_system/jobdetail.ftl?job=24000000LM&tz=GMT-04%3A00&tzname=America%2FNew_York

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment and admission without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status.

Applicants needing reasonable accommodation to participate in the application process or who may need assistance with their application should contact Human Resources at (865) 974-6642. Inquiries should be directed to the Office of Equity and Diversity, 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone 865-974-2498. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity & Diversity.

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Director of Financial Aid, Jackson State Community College (posted 4/8/2024)

Job Summary

The Director, Financial Aid demonstrates specialized knowledge of financial aid programs and grants to develop and implement student-centered and fiscally accountable services, student eligibility, and financial aid delivery; administers federal financial aid and mandated reporting; develops and implements financial aid policies, procedures, and processes to ensure compliance with federal, state, and institutional regulations.

Job Duties

10% - Assist and advise students and collaborate with JSCC staff in all phases of the financial aid process. Review and analyze financial aid appeals and education plans for accuracy and degree completion. - (Essential)
15% - Authorize the disbursement of financial aid funds. Ensure the resolution of overage awards, rejected awards and federal Pell grant overpayments. Coordinate and serve as the lead on the Satisfactory Academic Progress Appeals and Return of Title IV processes. - (Essential)
10% - Review and analyze attendance reports and academic improvement plans. Enforce regulatory standards in compliance with federal, state, and institutional requirements. - (Essential)
15% - Analyze and interpret federal and institutional data to solve student issues. Assist in the development of financial aid web-based and printed materials. Monitor, reconcile, and maintain records for the efficient fiscal management of several federal programs. - (Essential)
5% - Recommend hire, orient, train and evaluate departmental employees. Monitor and coordinate staff development and training programs, Provide administrative leadership and supervision. - (Marginal)
5% - Prepare annual operating budget recommendations. Develop, implement and monitor assigned budgets. Develop, implement and administer departmental operating policies and procedures. - (Essential)
5% - Research and remain current on changing state and federal regulations pertaining to student financial aid. - (Essential)
10% - Develops, updates, and maintains a comprehensive policies and procedures manual in accordance with federal regulations and department and college policies. Creates, implements, and administers a quality control system to ensure compliance with federal and state regulations to minimize financial liability. - (Essential)
20% - Oversees and manages the day-to-day operations of the Financial Aid Department; creates, updates, and maintains the department’s master calendar; plans, organizes, and implements special projects; communicates department activities, events, deadlines, and timelines through a variety of sources including but not limited to email distribution, correspondence, memoranda, webpage updates, and flyers. - (Essential)
5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

Master's Degree, Business Administration, Financial Aid or Higher Education Administration, with a minimum of 4-7 years of direct financial aid office experience as the Assistant Director or above, including supervision of staff and oversight of federal aid programs, such as Title IV.

Preferred Qualifications

Demonstrate proficiency with student records and database management such as Banner or another integrated software.

Apply here: https://careers.tbr.edu/jobs/director-of-financial-aid-jackson-tennessee-united-states

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Financial Aid Specialist, TCAT Hartsville (posted 4/8/2024)

The Tennessee College of Applied Technology Hartsville is accepting resumes and taking applications for the position of Financial Aid Support Specialist.

MINIMUM REQUIREMENTS:

Associate Degree; should be in business/accounting or related field.
At least three (3) years of related and successful work. Prior financial aid experience preferred; Banner experience preferred.
Proficient computer skills and working knowledge of information management systems or ability to master such systems as well as typing; 10-Key and data entry skills; along with strong Microsoft Office skills.
Strong customer service skills.
Work with minimum supervision on moderately difficult to complex clerical tasks.
Ability to effectively analyze and evaluate detailed data.
Ability to relate and communicate with a diverse faculty, staff, student population, and the public.

GENERAL DUTIES:

Entry-level position conducting compliance with federal criteria to determine the relative eligibility of each financial aid applicant. Performs daily Banner Financial Aid processes; resolves data conflicts and over awards; familiar with federal, state, and institutional awarding rules and regulations; provides financial aid counseling to students and parents regarding all aspects of the financial aid process; makes necessary referrals to other student service offices; assists with adjunction of student appeals relating to financial aid; interacts with appropriate outside entities in order to facilitate the student eligibility process; utilizes enhanced internal and external communication systems to inform students about financial aid policy and procedure; assists with reporting function (IPEDS, Gainful Employment, NSLDS, 1098-T processing, etc.) in accordance with federal regulations; coordinates with Business Office and Admissions; assists team members when necessary to enable the success of the Student Services department; maintains professional connections in state and national financial aid organizations; and other duties as assigned. In addition, the ideal candidate will be an enthusiastic team player who is willing to take initiative and go above and beyond the call of duty in a changing work environment and whose career objectives include being a member of a dynamic and growing institution that has the vision to expand its services and increase its offerings to the citizens, businesses, and industries in its service area.

SALARY:

Commensurate with experience according to Tennessee Board of Regent guidelines; this is a full-time position with full benefits; including health insurance; retirement; 401K; holidays; and annual and sick leave. The application deadline is April 21, 2024.

Qualified applicants may submit a letter detailing how they meet the requirements for the position, accompanying resume, and application here:

https://tcathartsville.edu/about/jobs-and-employment?job=496801

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Assistant Director of Federal Programs, Tennessee Technological University (posted 2/26/2024)

Job Purpose:

The overall purpose of this position oversees functions of federal aid programs (with exception of loans), providing support and supervision to processing staff, as well as other functions such as community outreach, student orientation, and customer service team. Processes records as it relates to federal programs, such as awarding aid, FAFSA corrections, professional judgments and dependency overrides. Performs complex student services requiring the application of both federal/institutional policy knowledge. Acts as a subject matter expert on federal, state and institutional policies and procedures and consistently applies eligibility requirements to all students to ensure proper approval of funds. Assists administrative staff with development of policies and procedures as well as Banner set-up and testing for their prospective area.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

Oversees daily functions for federal programs: dataload (process of pulling in FAFSA data from federal government), FAFSA verification process, FAFSA corrections, professional judgments, dependency overrides, federal work study and Student Job Portal as well as the customer service team. Performs complex student services requiring the application of both federal/institutional policy knowledge. Provides support and supervision to four C & S Staff members. Processes FAFSA dataload and correction files to and from the federal government, monitors and resolves error / reject reports for dataload and correction files, awards aid according to federal guidelines and completes Banner set-up and testing. Community Outreach, High School Presentations, Represents Office of Financial Aid in SOAR programs and campus workshops/events. Oversees customer service and assists other administrative staff with updating of policies and procedures based on regulatory changes.

Minimum Qualifications:

Bachelor’s degree in a related field from an accredited institution with at least four years of related professional experience. Ability to make independent decisions. Effective oral, written, listening and communication skills.

Preferred Qualifications:

Prefer at least two years of direct experience with financial aid services and customer service. Experience with basic accounting principles and record keeping. Ability to read, analyze and interpret federal/state regulations and institutional policies and procedures. Ability to interpret tax regulations according to yearly IRS Tax Publication guide. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Please apply online at https://jobs.tntech.edu/postings/17364

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Student Account Supervisor, Tusculum University (posted 2/16/2024)

REPORTS TO: Vice President; Chief Financial Officer

SUPERVISORY RESPONSIBILITIES: [ X ] YES [ ] NO

STATUS: [ X ] Exempt [ ] Non-exempt [ ] Hourly

RESPONSIBILITY FOR DEPARTMENTAL BUDGET: [ ] YES [ x ] NO

DATE REVISED: January 10, 2024

BRIEF JOB SUMMARY:

The Student Account Supervisor has oversight and is directly responsible for the

management and operational control of all functions of student account receivables, cash

management, cashiering operations, and 1098T reporting. This position requires a strong

initiative and consistently dependable judgement in assuring compliance with Federal

Regulations and State laws as well as University politics while governing the confidential

financial information of students.

EDUCATION/EXPERIENCE:

Bachelor’s degree in Business Management, Accounting or Banking.
3-5 years’ experience in accounting in a higher education setting.
Proficient in Microsoft word and excel preferred

ESSENTIAL FUNCTIONS:

Promote the mission of Tusculum University to all faculty, staff, students and to the community at large.
Directly responsible for the successful management of billing and collection of all student accounts receivable.
Maintains open line of communication with students and parents as well as other department and campus community.
Accountable for the oversight of all cash handling responsibilities for the University in addition to student accounts.
Review delinquent account records and prioritize efforts to collect.
Oversee all other student charges applied to student accounts.
Coordinate with the Director of Financial Aid in the application of student aid to student accounts.
Assure security and confidentiality of student account information.
Prepare necessary reports for fiscal year end audit of student accounts.
Manage operations of the office.
Manage all out of office events for respective area.
Provide leadership, training and guidance to staff of the Business Office.
Responsible for 1098T information and submitting all forms to the IRS by the appropriate deadlines.
Provide leadership and work closely with the Registrar, Academic Advising, Financial Aid, Admissions, Student Affairs, Athletics, Marketing, and IT.
Chair the Financial Appeals Committee.
Active member of the SAP Appeal Committee.
Active member of the Operations Success Committee

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent customer service skills
Computer literate
Ability to handle confidential information
Attention to detail
Organizational skills
Excellent written and oral communication skills
Ability to multi-task and work in a fast pace environment
Dependability

PHYSICAL REQUIREMENTS:

Work is normally performed in a typical interior/office work environment. You may be required to work occasional irregular hours, including some nights and weekends.
Able to lift up to 25 pounds on occasion.
Communicate effectively.
Must be able to walk distances, sit or stand for long periods of time, and climb stairs.
Ability to talk and hear.
Vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.

Tusculum University provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

To apply: https://www3.tusculum.edu/hr/employment-opportunities/

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Financial Aid Assistant, Jackson State Community College (posted 1/16/2024)

Job Summary

Assist with financial aid processes to provide clerical and technical support for the Financial Aid Office in the awarding and maintaining of federal, state and institutional aid while providing excellent customer service.

Job Duties

35% - Communicate with students regarding financial aid related matters such as available programs, eligibility requirements, application procedures and deadlines while upholding confidentiality and security of private information. Track data needed to start and complete student files and send follow up requests. Prepare initial, ineligible and additional missing items letters. Assist with the handling, sorting, and data entry of correspondence and verification of documents. Scan and index file documents using BDMS; provide technical assistance and training for staff. Prepare and maintain individual file folders and the office filing system. - (Essential)

30% - Assist students at front counter and by phone as needed. Assist students in completing the FAFSA. Process incoming mail, faxes and uploads. Receive and route calls appropriately. Respond to all email messages received. - (Essential)

25% - Provide clerical and technical support for federal and state programs. Utilize our campus administrative system, Banner, to serve students and colleagues. Prepare the financial aid information/status for orientation sessions as needed. - (Essential)

5% - Revise/update financial aid forms for the new year. Maintain supply of printed forms. Assist with the preparation of files for shredding, including scanning and quality control. - (Marginal)

5% - Perform other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma or equivalent. Two years of clerical experience.

Preferred Qualifications

Associates Degree. Financial aid experience.

To apply: https://careers.tbr.edu/jobs/financial-aid-assistant-jackson-tennessee-united-states

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Financial Aid and Admissions Officer, Student Financial Aid & Scholarships, Vanderbilt University (posted 1/8/2024)

Position Summary:

The Financial Aid and Admissions Officer is part of the dynamic Office of Student Financial Aid and Scholarships (OSFA) and Office of Undergraduate Admissions (OUA) teams within University Enrollment Affairs at Vanderbilt University. This individual is a key contributor responsible for assisting in the efforts to recruit and enroll new members of the undergraduate schools of the university. This position will interact with prospective students and applicants and may exercise independent judgment in contributing to decisions on behalf of the applicant. Additionally, this position will report directly to senior leadership team members in both OUA and OSFA. The individual serving in this capacity will primarily work in OUA from October – March and OSFA from April – September.

About the Work Unit:

The OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

The OUA at Vanderbilt University is a critical unit within University Enrollment Affairs that contributes greatly to the entire Vanderbilt community. Its mission is to recruit, select, and enroll a diverse cohort of degree-seeking first-year and transfer students who are intellectually curious, academically talented, and socially engaged. The Office communicates systematically with hundreds of thousands of prospective students through traditional printed publications, the web, and other social media channels, and serves as the first point of contact for members of the public interested in VU.

Vanderbilt fully supports the concepts of diversity, equity, and inclusion, and is committed to the belief that equity and social justice must be accorded to all. Vanderbilt also believes that a part of its responsibility is to contribute to a diverse university community where students, staff, and faculty of differing backgrounds, viewpoints, and life experiences learn about and from each other in classroom settings as well as throughout the entire campus.

Key Functions and Expected Performance:

• Review application materials in an accurate and timely manner.

• Travel for admissions and financial aid outreach purposes, including participation in workshops, forums, seminars, high school, district and/or state programs as assigned.

• Meet with or present information sessions to prospective students and applicants as assigned.

• Assist with developing recruitment plans for meeting enrollment goals.

• Resolve problems and respond to students and parent inquiries concerning the various admissions and financial aid program activities and processes, as well as provide counseling and guidance for families relative to the application process.

• Produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for entering first year students.

• Attend workshops and conferences, review relevant professional publications and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting admissions and financial aid.

• Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.

• Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.

• Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending.

• Assist with programs designed to impact recruitment/yield efforts. May also include assisting the efforts of the following Office of Undergraduate Admissions teams: Evaluation & Selection, Recruitment & Outreach, Visitor Experience & Strategy, Marketing & Communications and Operations.

• Other duties as assigned.

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports administratively and functionally to the Deputy Director for Programs.

Education and Certifications

A bachelor’s degree from an accredited institution of higher education is necessary.
A master’s degree from an accredited institution of higher education is preferred.

Experience and Skills:

At least two years of related experience is preferred.
As a salaried (exempt) position, ability to work weekends and nights is necessary, especially in key times of the recruitment cycle.
Strong interpersonal and public speaking skills, with comfort in front of audiences of 150+, are necessary.
The ability to work effectively with a wide range of constituencies in a diverse community is necessary.
Proficiency with Microsoft Word, Excel and Outlook is necessary.
Demonstrated ability working collaboratively in a team environment is necessary.
Effective verbal and writing skills are necessary.
Ability to make administrative/procedural decisions and judgments is necessary.
Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.
Experience in administering federal financial aid programs is preferred.
Please note that this position is a hybrid position, and there is an expectation that the successful candidate will be able to work on campus on appropriate days.

Click on this link to apply

For additional information, please reach out to Chanell Thomas, Deputy Director of Student Financial and Scholarships, chanell.thomas@vanderbilt.edu.Financ

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