TASFAA Community Blog

  • 16 Apr 2012 1:40 PM | Anonymous

    Publication Date: April 16, 2012

    DCL ID:     GEN-12-07

    Subject: Acceptable Documentation for Verification

    Summary: This letter updates the guidance provided to institutions concerning the documentation they must obtain to verify income and tax information.

    Dear Colleague:

    As of mid-April 2012, over two million students and parents have successfully used the IRS Data Retrieval Tool, making the 2012-2013 FAFSA verification process easier and quicker for them and reducing the administrative burden on thousands of institutions. In addition, hundreds of thousands more applicants have received and submitted to their schools IRS Tax Return Transcripts. As the April tax deadline approaches, we are aware that some students and families may not be able to immediately use the FAFSA-IRS Data Retrieval Tool or to obtain IRS Tax Return Transcripts needed to complete the verification process primarily because of the large volume of tax returns coming in at this time of year.

    In the limited set of cases where an aid applicant, who has filed a tax return and attempted unsuccessfully to use the IRS Data Retrieval Tool or to obtain IRS Tax Return transcripts, needs a timely alternative for meeting the 2012-2013 verification requirements, institutions may, until July 15, 2012, use a signed copy of the relevant (i.e., applicant, spouse, or parent) 2011 IRS Tax Return (Form 1040, 1040A, or 1040EZ, as appropriate) as acceptable verification documentation for the 2012-2013 award year.

    After July 15, 2012, institutions must comply with the acceptable documentation requirements included in the July 13, 2011 Federal Register notice and in DCL GEN-11-13.

    The Department will require some institutions to obtain verification documentation in compliance with the current acceptable documentation requirements for a sample of the institution’s students whose information was verified using a paper copy of a tax return.

    As noted, more than two million applicants and parents have successfully used the IRS Data Retrieval Tool to directly transfer IRS information into their FAFSA, vastly simplifying the process of applying for financial aid. Consequently, it remains important for institutions to communicate to all applicants that using the tool -- either when initially completing a FAFSA or by using the corrections functionality of FAFSA on the Web -- provides them with the fastest, easiest, and most secure solution for meeting verification requirements.

    We remain committed to our goal of enhancing the verification process and will continue to work with the financial aid community toward that goal.


    David A. Bergeron

    Deputy Assistant Secretary for

    Policy, Planning, and Innovation

    Office of Postsecondary Education 
  • 05 Apr 2012 8:37 AM | Anonymous member

    Borrower boot camp: Get your graduates in repayment shape with these five tips

    Doug Savage, TG Senior Regional Account Executive


    Say you had the chance to send next semester’s graduates through a “basic training” in loan repayment - a regimen that taught them not only the essentials of responsible repayment, but offered tips on safeguarding their finances in a tough economy. What would you include in the course? How would you help borrowers focus on lean living, building financial muscle, and preparing for the endurance test that is, in essence, repayment?


    Here is an “exercise plan” designed to suggest to borrowers a successful path to loan repayment. You could include many things in such a plan; this version offers just an example. Consider adapting these suggestions for your own campus needs, using the information as a supplement to exit counseling, or  including it in future communications by mail or email.

    • Build your budget muscle - Strong, well-planned budgets do the heavy lifting for short- and long-term fiscal needs. To make sure income is put to “healthy” use, borrowers will need to establish a budget that takes adversity into consideration - a lay-off or prolonged job hunt, for example. There are numerous online calculators and off-the-shelf personal finance software applications that make creating and using a budget simpler. The more borrowers can anticipate and plan for their expenses in a budget - and adhere to budget requirements with the occasional splurge as a reward - the better off they’ll be.
    • Watch those spending calories - The temptation after getting a job and jumping several income brackets is to overindulge. Graduates used to a student’s Spartan existence may want to upgrade lifestyles without preparation; that is, without setting a spending plan. Instead of buying heedlessly, which can leave borrowers vulnerable to credit problems, they should devise a simple spending plan of purchases matched to income “calories” that takes into account long-term life goals.  Such a plan can help borrowers cut unnecessary expenses and focus on saving.
    • Track loan “weight” via NSLDS - For a “weight scale” view of where borrowers stand with regard to repayment, the National Student Loan Data System (NSLDS) website (http://www.nslds.ed.gov/nslds_SA/) is invaluable. The site won’t be up-to-the-minute with loan amounts and statuses - for that, borrowers will have to contact individual servicers. But the site does offer a central place to track loan calories burned and find contact information for all loan holders. The site can be especially useful for borrowers with split loans.
    • Set a long-distance goal with a repayment plan - Half the battle with any lengthy endeavor like repayment is setting a goal that is appropriate given need and circumstance. The standard repayment plan is not always the best for some borrowers, given dramatic changes in income or a period of time without employment. In such cases, borrowers may do well to consider Income-Based Repayment or another plan that takes into account fluctuations in salary.
    • Talk to your repayment coaches, a.k.a., servicers and guarantors - Servicers and guarantors can offer guidance and information to borrowers in tough financial straits. They can also connect borrowers to such repayment options as forbearance and deferment, and explain the pros and cons of loan consolidation.

    For help


    For more suggestions on what to include in your basic training content for borrowers, contact your colleagues in the field, including guarantors. Guarantors work in all phases of the life of the loan and will likely have materials and ideas on what borrowers should keep in mind as they begin repayment.


    Doug Savage is a senior regional account executive with TG. You can reach Doug at (800) 252-9743, ext. 6711, or by email at doug.savage@tgslc.org. Additional information about TG can be found online at www.tg.org.

  • 15 Mar 2012 9:39 PM | Anonymous member

    Is Income-Based Repayment the Best Option for My Students?


    You’ve heard a lot about Income-Based Repayment, or IBR, but is it a one-size-fits-all solution for every student loan borrower? Below are some things to consider as you advise your current and former students on this repayment option.


    IBR Has Benefits

    Under current provisions, the benefits of IBR include a lowered monthly payment amount, currently capped at 15 percent of the borrower’s discretionary income, and forgiveness of any balance that remains after 25 years and 300 payments. If the borrower is eligible for Public Service Loan Forgiveness, that forgiveness may take place after just 10 years. Additionally, if the borrower’s IBR payment does not cover the interest accruing on any subsidized loans, the government will pay the remaining interest for up to three consecutive years from the date the borrower begins IBR. 


    IBR Also Has Drawbacks

    IBR can be more expensive for the borrower in the long run. The lowered payments can cost the borrower more interest over the life of the loan, thoughundefinedin most casesundefinedthe increase in interest will be less than the late fees and collection costs of a defaulted loan. Also, if the borrower’s income rises to the point that they no longer qualify for the lowered IBR payment, their payment will return to the standard payment level, and the borrower will begin to make more progress toward paying down their balance. 


    Identify Borrowers Who Benefit Most from IBR

    While IBR isn’t the right option for every borrower, it is a plan that may work well for those with lower earnings, relative to their debt, looking for an affordable payment based on their income and family size. It is also a good option for borrowers entering public service careers, as they could also take advantage of Public Service Loan Forgiveness, and receive loan forgiveness sooner. 


    Not Every Borrower is Eligible

    To qualify for IBR, borrowers must demonstrate a partial financial hardship. This means that their annual student loan payment amount is more than 15 percent of the difference between adjusted gross income and 150 percent of the poverty line for their state and family size. If the calculated IBR payment is lower than the borrower’s payment under the 10-year standard repayment plan, they qualify.


    Not Every Loan Type is Eligible

    IBR-eligible loans include FFELP and Direct Stafford, Grad PLUS, and Federal Consolidation loans, as well as Perkins loans included in a FFELP or Direct consolidation loan. However, Parent PLUS loans, consolidation loans that include a Parent PLUS loan, private and alternative loans, and defaulted loans are not eligible.


    IBR Forgiveness Amounts Will Be Taxed as Income

    As the regulations stand now, the forgiveness amount will be taxed as income. There has been legislation proposed to change this, but it has not made progress in congress since its introduction.


    Changes to IBR Are on the Way

    New borrowers, on or after July 1, 2014, will be eligible for two new IBR provisions. First, their payment will be limited to only 10 percent of their discretionary income, rather than the current 15 percent. Secondly, they will be eligible for forgiveness after 20 years, instead of 25.


    The IBR Application Must Be Completed Annually

    Borrowers must apply for IBR every year in order to receive reduced payments, and the application can be tricky to complete correctly. Some tips to help ease the process:

    • To offer proof of adjusted gross income, borrowers can submit a copy of their tax return or complete a 4506-T, or, if they are non-tax-filers, they may be required to submit other forms of documentation.
    • When married borrowers who file their taxes jointly, both spouses’ income and federal loan debt will be considered in the eligibility calculation. If they file separately, only the applicant’s income and debt will be considered. 
    • The family size includes the borrower, his or her spouse, children, unborn children, and others who live with and receive greater than 50 percent of support from the borrower during a given year. The applicant must recertify this number each year, or it will default to a family size of one.

    Understanding IBR is the key to making sure that this option is matched with the borrowers who can benefit most. IBR may not be the best option for every borrower, but for some it can be an ideal solution for making student loan payments more manageable in the long run.

    Dave Bowman is a Regional Marketing Director with Great Lakes, serving schools in TASFAA. You can reach Dave at (888) 685-1604, or by e-mail at DBowman@glhec.org. Additional information about Great Lakes can be found online at www.mygreatlakes.org

  • 14 Mar 2012 1:33 PM | Anonymous

    Dear Financial Aid Colleagues:


    When Governor Bill Haslam released his proposed FY 13 budget to the General Assembly it he included an increase of $6.6 million for the Tennessee Student Assistance Award (TSAA).   This is more than double last year’s request.   $3.2 million is being recommended in the State’s core services budget and another $3.4 million is proposed in general appropriations.  If the additional grant funds are appropriated, over 3,000 additional students could be served for this upcoming fall semester.


    Additionally, both the recommended appropriations are in the ‘recurring’ column rather than the ‘non-recurring’ or one-time column. Consequently, if the improvements are adopted, it increases the program’s annual base funding for future budget considerations.


    In order to help ensure that these improvements are passed by the Tennessee General Assembly, we need our TSAA recipients to send a ‘thank you’ notes for the grant program to their elected officials.  Please do all you can to send your students to the Tennessee Student Aid Alliance website in order to send their notes of thanks electronically.  It’s a very easy process that will only take a few moments of their time but may result in millions added to the TSAA program.


    Here’s the TN Student Aid Alliance link:  http://savestudentaid.tnsaa.org/5819/take-action-support-tennessee-students/


    Or go to www.tnsaa.org and click on Action Center.


    Please feel to contact me!




    Dr. Claude Pressnell


    Tennessee Independent Colleges and Universities Association

    1031 17th Avenue South

    Nashville, Tennessee 37212

    615-242-6400, ext. 201 direct voice line

    615-242-8033 fax

  • 07 Feb 2012 10:51 AM | Anonymous member

    Reviewing the Accuracy of Your Cohort Default Rate Reports

    By Dave Bowman, Regional Marketing Director

    Great LakesEducational Loan Services, Inc    

    Recently, the first draft three-year cohort default rates (CDRs) were sent to schools. The switch from a two-year rate to a three-year rate means that this calculation includes an additional year of defaulted loans. The draft calculation includes the percentage of borrowers who first entered repayment between October 1, 2008, and September 30, 2009, who subsequently defaulted on or before September 30, 2011. With the additional year included, almost every school is seeing a higher three-year CDR.


    The draft three-year rates are for informational purposes only and are not challengeable. However, the Department of Education has provided them to give schools a preview of what to expect once the three-year rates become real. While not every school will need to challenge the information used to calculate their three-year rate once they are officially released, every school should want to ensure that its newly-released rate is accurate and become familiar with the challenge/appeal process before next year. Take time to make sure that correct information was used to calculate your school’s CDR, so that your official rate, when released, is as accurate as possible.


    Know what the cohort default rate package contains.

    The cohort default rate package comes to you in an electronic format and arrives via the Student Aid Internet Gateway, and is issued in early February of each year. You will find a cover letter and two types of Loan Record Detail Reports (LRDR), the extract-type and the reader-friendly version. The extract-type file is best used for loading CDR data into a database while the reader-friendly version is best used for schools that wish to simply view the information.


    Know how to read the LRDR.

    Many of the challenges that are submitted to the Department every year are unwarranted. Save your school time and effort by ensuring you are reading your school’s LRDR correctly.


    The LRDRundefinedcreated for the Department by the National Student Loan Data System (NSLDS) using the information that schools, data managers, and various offices within the Department have submitted to the NSLDSundefinedlists specific information for each loan that was included in your school’s CDR.


    In addition to demographic information about your school, you will be able to find information about the borrowers included in the CDR calculation, and the date the CDR was calculated.


    Be aware of the codes used by the Department on this form, including:

    ·         Loan type codes

    ·         Enrollment status codes

    ·         Usage codes

    ·         Claim reason codes

    ·         Loan status codes

    ·         Academic level codes

    ·         Data manager codes

    ·         Guarantor/Servicer

    More information about theses codes is available at http://ifap.ed.gov/DefaultManagement/guide/attachments/Ch2pnt3LRDRpt2.doc, page 2.3-7 and 8.


    Know what actions to take.

    Save a copy of all of your school’s LRDRs:

    ·         To use in the event of a challenge, adjustment, or appeal

    ·         To compare draft and official rates

    ·         To compare rates from one fiscal year to the next

    Also, take the time to review the accuracy of the data used to calculate the draft CDR.  Compare the information in the LRDR to your school records to ensure that the students on your system match those listed in the report.


    Take action if you find an error.

    If any of the information used in the draft rate is inaccurate, your school should file the appropriate challenge. Be aware that a school that fails to challenge the accuracy of its draft CDR may not contest the accuracy of the data in the official CDR. Incorrect data can be resolved by taking these steps:

    ·         Locate the Guarantor/Servicer number on the LRDR, and use it to obtain the name and address of the data manager who is responsible for the loan. You will need to have this information in order to submitting a challenge, adjustment, and/or appeal. Be aware that there could be a cost for review of your information by a servicer.

    ·         There are several categories of errors, and it is important to find the correct category for the error you have found. Note that incorrect data challenges apply to the draft rate, while adjustments and appeals apply to the official rate. More information on these categories can be found at http://ifap.ed.gov/DefaultManagement/CDRGuideMaster.html.

    ·         You must use the eCDR Appeals System to submit a draft rate challenge. The eCDR process includes registering for a user account, creating an organizational and individual profile, creating a new case, uploading the applicable LRDR extracts, adding detail, and submitting the case.

    ·         If additional documentation is requested, you will be contacted via email by the data manager or the Department of Education, depending on the type of challenge or appeal.

    Analyze your default management plan

    Always take the time to look at the borrowers from your school who have defaulted. What do borrowers who have defaulted have in common, and how do they compare to your broader student body? Think about what steps you could take to lower your default rate, so that your school can avoid sanctions and benefit from a lower CDR, and your former students can avoid the consequences of default while building a more solid financial future.


    Dave Bowman is a Regional Marketing Director with Great Lakes, serving schools in TASFAA. You can reach Dave at (888) 685-1604, or by e-mail at DBowman@glhec.org. Additional information about Great Lakes can be found online at www.mygreatlakes.org

  • 11 Jan 2012 9:00 PM | Anonymous member

    Tips for getting students thinking about repayment while they’re still in school

    Doug Savage, TG Senior Regional Account Executive


    With student debt balances higher than usual and a job market that remains challenging, worsening cohort default rates are a worry on many campuses.


    Raul Lerma, interim executive director of financial aid and veterans affairs at El Paso Community College, says that his school’s numbers have been bucking the trend. Here are some tips he offers based on his experience. These three methods all involve ways schools can engage current students now to actively prevent default later.


    Start repayment now


    “The basic challenge,” he says, “is to help the students understand that they really do have to pay this money back. Sometimes it doesn’t seem real to them that they actually will need to make payments at some point.


    “Therefore, it’s a good idea to get them making payments while they’re still in school. That might just be $50, but it’s still a good idea, because it creates two benefits. First, it chips away at the amount a little, and that’s obviously good, but the second benefit is more important: that tiny payment creates the habit and makes repayment real for them.”

    Use in-person entrance counseling

    Another strategy Lerma uses to manage default rates is to require in-person entrance counseling every academic year. “A lot of schools do this counseling online,” he says, “or it’s in-person the first year and online after that. But I think in-person counseling makes more of an impact, so we require it every academic year.”

    Besides the impact of being in a session with an actual instructor, Lerma notes that there is also the benefit of teachable moments as students can ask questions, with an expert to answer at that moment.

    Reinforce with brochures or even intermediate sessions

    Lerma says that his office has also been employing a tactic of reinforcing loan repayment concepts often. “Whenever a student comes in our office for any reason,” he says, “we ask if they have loans. If they do, we give them an informative booklet.” The idea is that it might take several attempts to gain the student’s deep attention and have them engage the subject matter. Reinforcing the material with the brochure boosts the likelihood that students will read and understand the important information they need to grasp.

    He adds, “We’re also considering the idea of getting students in for intermediate counseling sessions to reinforce what they may have forgotten from entrance counseling.”

    In short, getting students to start repaying their loans while still in school (even if it’s only $50 per month), using in-person rather than online entrance counseling, and reinforcing the importance of repayment at every opportunity, may be effective ways to keep cohort default rates under control. The results at El Paso Community College seem to confirm that they are.

    Doug Savage is a Senior Regional Account Executive with TG serving schools in TASFAA. You can reach Doug at (800) 252-9743, ext. 6711, or by email at doug.savage@tgslc.org. Additional information about TG can be found online at www.TG.org.

  • 09 Nov 2011 10:11 AM | Anonymous
    Good Glorious Morning TASFAA Colleagues,

    I am in Jackson, TN with approximately 60 of our colleagues for the first of the three training events in our Fall series. Brent Tener (Vanderbilt) and Michelle Baird (Lincoln Memorial) are leading the discussion on SAP.

    Looking forward to hearing from our friends at TSAC and the Department of Ed later today! If you haven't had a chance to register, we will be in Nashville on Monday the 14th and Knoxville on Tuesday the 15th.

    See some of you at the workshops and some of you at FSA in Las Vegas - Lester and Tricia are going to the real Vegas - not just CookeVegas - which we affectionately call our home of Cookeville!

    Drop me an email if you are going so we can make plans for a TN lunch/dinner while there!

    Have an awesome day!!!

    TASFAA President
  • 08 Nov 2011 6:12 PM | Deleted user

    Congratulations are in order for all our following colleagues!

    Trevecca Nazareene University is happy to announce that Kylie Pruitt has rejoined the Financial Aid staff as Associate Director of Financial Aid (she was previously Director of FA at Aquinas). Angie Register, Financial Aid Counselor is expecting a new baby in January.

    Columbia StateBrenda Burney became the new FA Director at the end of April (formerly at Art Institue of TN).  Bill McCord (who formerly was at Nashville State then Morehead State) is back in TN as the Technical Coordinator at Columbia State.  Tammy Noragon is now Scholarship Coordinator (previously with Witchita State University).  Rakida Sims is the FA Coordinator for the Columbia State Williamson County Campus (previously with Art Institute of TN).

    South College: Kim Cintron became Mrs. Jeff Long on a beautiful October day (October 21, 2011). 

    Rhodes College: Kim Prestridge (Assoc. Director of FA) will be giving birth to a son (Zachary) scheduled Friday Nov. 11th via C-section, and will return to work in January. 

    MTSU: MTSU's scholarship staff moved to a separate office in April.  The new Scholarship Office is located in James Union Building, room 206.  The Financial Aid Office has two new employees:  Trina Wilson joined MTSU in May and is the Assistant Director responsible for the loan programs.  Joanie Walker joined MTSU full-time in September as a Coordinator after serving as the lead person in the school's Call Center this past summer.  Leann Eaton has moved up to Associate Director of Operations.


  • 02 Nov 2011 11:28 AM | Deleted user
    The annual FSA conference is upcoming Nov. 29 - Dec. 2, 2011 in LAS VEGAS!  See www.fsaconferences.ed.gov for more information.
  • 02 Nov 2011 11:24 AM | Deleted user
    It's not too late to register for one of the TASFAA/TSAC Fall Training Workshops to be held Nov. 9th (Jackson-Union University), Nov. 14th (Nashville-Lipscomb University) and Nov. 15th (Knoxville-South College). See the Fall Training tab (left) for details and registration info.
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